Kaye Phillips image

Senior Director

Kaye Phillips, PhD, is Senior Director at the Canadian Foundation for Healthcare Improvement. Kaye leads the design and integration of strategic evaluation and performance measurement across CFHI's collaboratives and programs. She is also responsible for overseeing the Reducing Antipsychotic Medication Use in Long Term Care collaborative.

Kaye brings 10 years of experience working as a decision support and change management specialist in quality improvement and collaborative patient-centred care. Over the course of her career, Kaye directed CFHI's flagship EXTRA: Executive Leadership Training Program, led the design and implementation of program, corporate and cross-regional chronic disease management outcome evaluations, including: the North-West Territories Department of Health and Social Services "Making the Case for Change: Advancing the NWT Chronic Disease Management Strategy" evaluation and CFHI's Atlantic Healthcare Collaboration cross-case evaluation. Kaye has also led the design of CFHI's performance improvement and stakeholder engagement curriculum and e-workshops and serves as a guest faculty across CFHI’s programs.

Kaye holds a PhD from the University of Toronto's School of Social and Administrative Pharmacy and is an Ontario Training Center in Health Services and Policy Research fellow and alumna. Her PhD applied network analysis to look at new models for measuring collaborative research and development for neglected global diseases. Previously Kaye worked as a research and policy analyst with the Initiative for Drug Equity and Access at the University of Toronto, the Assessment of Technology in Context lab at Simon Fraser University and with the Institute for Community Health Promotion at the University of British Columbia.