Driving Quality, Lowering Costs 2013

24-25 October, 2013

CFHI hosted IHI’s Driving Quality, Lowering Costs workshop seminar October 24-25 at the Westin Hotel in Ottawa, Ontario — a fast-paced version of IHI’s Impacting Cost + Quality initiative.


Do your clinicians know your financial analysts? They should. 

In the Institute for Healthcare Improvement’s (IHI’s) Impacting Cost + Quality initiative, IHI worked intensely for over two years with 60 health care organizations to drive out waste, reduce operating expenses, and improve quality. IHI learned that there are several key drivers to successfully reducing operating expenses while maintaining or improving quality. These include: aligning efforts top-to-bottom and bottom-up, establishing working partnerships between clinical and financial teams, harvesting ideas from front-line staff, and viewing waste as an opportunity to improve systems.

CFHI hosted IHI’s Driving Quality, Lowering Costs workshop seminar October 24-25 at the Westin Hotel in Ottawa, Ontario was a synthesized, fast-paced version of IHI’s two-and-a-half year initiative that has been adapted by CFHI and IHI for the Canadian context with the help of Canadian improvement experts. Participants learned in two days the proven strategies, tools, and best practices to save money and drive quality from more than two and a half years of IHI’s in-depth initiative.

Who attended 

This two-day workshop was designed for clinical quality teams and finance leaders to improve their knowledge, skills, and strategies to implement measurable cost reductions while improving quality of care. It included organizational teams and individual participants.

What participants learned 

Through interactive sessions and small group coaching, participants were able to:

  • Develop strategies to bring clinical and financial teams together to build efficient systems and establish lasting redesign for ongoing cost and quality improvement work.
  • Develop a customized process to reduce cost and maintain or improve quality for the long term. 
  • Build a portfolio of cost reduction interventions.
  • Design a tactical plan for how to get finance and quality teams working together.
  • Create a set of portfolio metrics and a measurement system to capture savings. 

By the end of the workshop, participants have the tools and skills necessary to:

  • Reduce costs at least 2-5% per year over the next 5 years while continually maintaining or improving quality.
  • Develop a framework for achieving strategic objectives in subsequent years that can be applied to improve quality while reducing expense. 

During a 60-minute pre-workshop webinar, participants reviewed the organizational self-assessment tool and other suggested pre-work. 




Linda Piazza
Senior Director, Education and Training, CFHI
613-728-2238, ext. 347  

Jennifer Major
Senior Advisor, Education and Training, CFHI
613-728-2238, ext. 217

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