ceo forum

Metrics for Healthcare Quality: The Leader's Role

Held February 17, 2010 in Montreal, at the Hotel Omni Mont-Royal

The 2010 CEO Forum, titled Metrics for Healthcare Quality: The Leader's Role, provided CEOs, policymakers and experts from across Canada the opportunity to share experiences, challenges and ideas about implementing strategies to measure and improve healthcare quality and performance.

Achieving higher quality of care within the Canadian healthcare system is necessary for reducing needless mortality, morbidity and excess costs. However, navigating a successful path is complex, with no single way of capturing quality and no simple route to higher performance.

Throughout this daylong forum, senior healthcare leaders shared quality and performance challenges in their own institutions and jurisdictions, with a view to exchanging sustainable strategies for improvement that are driven by evidence.

Through CEO-led case studies group discussions and Q & A sessions, participants had the opportunity to discuss the following aspects of metrics and healthcare quality:

  • common dimensions and indicators of quality, across the continuum of care
  • a charter for collecting and reporting on quality performance
  • an infostructure to manage service demands and improve patient care
  • levers for effective governance for quality
  • the infrastructure required to support a continuous focus on quality and performance improvement

Event Documents

Program

Includes speaker biographies, sample Charter Statement on Quality, and Briefing on the Quality and Performance of Canadian Healthcare
Program for the 2010 CEO Forum (PDF, 936 KB)

Conference report for 2010 CEO Forum

This report provides one-page summaries and key messages for each the four sessions, plus an essay on the idea of a charter for quality patient care.
Metrics for Healthcare Quality: The Leader's Role - Report on the 4th Annual CEO Forum (PDF, 883 KB) 

Healthcare Quarterly column


Charter on Improving Quality of Patient Care: Can CEOs and Boards Create the Momentum Canada Needs to Realize Performance Gains? , Healthcare Quarterly (Volume 13, Issue 3, 2010)

CMAJ News

The challenges of quantifying quality , CMAJ (Vol.182, Issue 5, 2010) Accountability key for patient charter , CMAJ (Vol.182, Issue 6, 2010)

Audio recordings and presentation slides

Welcome and Introductions

Terry Sullivan, President and CEO, Cancer Care Ontario
» Audio | PDF of presentation slides (3.7 MB)

Case Study Presentations

Focus on Quality: The Ottawa Hospital Experience
Dr. Jack Kitts, President and CEO, The Ottawa Hospital
» Audio | PDF of presentation slides (319 KB)

Quebec's Continuous Improvement in Traumatology Program

Dr. Juan Roberto Iglesias, President and CEO, Agenced'évaluation des technologies et des modes d'intervention en santé
» Audio | PDF of presentation slides (3.2 MB)

The Big Dots: Managing What You're Measuring

Maura Davies, President and CEO, Saskatoon Health Region
» Audio | PDF of presentation slides (919 KB)

Afternoon Breakout Sessions

Session I: Building a Minimum Quality Indicator Set
Wendy Nicklin, President and CEO, Accreditation Canada
» Audio | PDF of presentation slides (614 KB)

Ben Chan, CEO, Ontario Health Quality Council
» Audio | PDF of presentation slides (915 KB)

Micheline Ste-Marie, Présidente, Groupe Vigilance pour la sécurité des soins
» Audio | PDF of presentation slides (2.5 MB) in French only

Wendy Nicklin on behalf of John Cowell, CEO, Health Quality Council of Alberta
» Audio | PDF of presentation slides (614 KB)

Session II: Working Toward a Charter for Quality in Healthcare

Bonnie Brossart, CEO, Health Quality Council, Saskatchewan
» Audio | PDF of presentation slides (1.6 MB) | Presentation notes

Robert Ouellet, Past-President, Canadian Medical Association
» Audio (in French) | PDF of presentation slides (164 KB)

Adalsteinn Brown, Assistant Deputy Minister, Health System Strategy Division, Ministry of Health and Long-Term Care, Ontario
» Audio | PDF of presentation slides (308 KB)

Session III: Managing Health Information Technology to Maximize Outcomes
and Benefits

Melanie Mastanduno, Director of Population Health Measurement, The Dartmouth Institute for Health Policy and Clinical Measurement and Elissa F. Malcolm, Quality Measurement Analyst, Quality & Patient Safety, Children's Hospital at Dartmouth, Dartmouth-Hitchcock Medical Center
» Audio | PDF of presentation slides (653 KB)

Yeona Jang, Professor of Practice, Desautels Faculty of Management, McGill University
» Audio | PDF of presentation slides (907 KB)

Robyn Tamblyn, Professor, Clinical and Health Informatics Research Group, Medicine and Department of Epidemiology, Biostatistics, and Occupational Health, McGill University
» Audio | PDF of presentation slides (2.7 MB)

Session IV: Finding Levers to Improve Quality


G. Ross Baker, Professor, Health Policy, Management and Evaluation, Faculty of Medicine, University of Toronto » Audio | PDF of presentation slides (3.4 MB)

Oliver J. Warren, Honorary Clinical Research Fellow, Division of Surgery, Oncology, Reproductive Biology and Anaesthetics, Imperial College, London
» Audio | PDF of presentation slides (2.2 MB)

Afternoon Breakout Sessions Report Back

Session I: Ben Chan, CEO, Ontario Health Quality Council
» Audio

Session II : Adalsteinn Brown, Assistant Deputy Minister, Health System Strategy Division, Ministry of Health and Long-Term Care, Ontario
» Audio

Session III : Robyn Tamblyn, Professor, Clinical and Health Informatics Research Group, Medicine and Department of Epidemiology, Biostatistics, and Occupational Health, McGill University
» Audio

Session IV: G. Ross Baker, Professor, Health Policy, Management and Evaluation, Faculty of Medicine, University of Toronto
» Audio

More Information:


This was the 4th annual CEO Forum, sponsored by the Canadian Health Services Research Foundation in collaboration with the Canadian Medical Association and the Association of Canadian Academic Healthcare Organizations.