The Health Care in Canada Survey: Free Informational Webinar

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How Health Care Providers, Administrators and the Public View the Current State of Canadian Health Care


Things continue to change in healthcare. The Health Care in Canada (HCIC) survey has repeatedly measured and reported nation-wide, real-world perceptions of doctors, nurses, pharmacists, health administrators and the public. Since 1998, the survey has focussed on, and compiled information regarding the availability and quality of contemporary healthcare, as well as priorities for future innovations. Findings from the 2013/2014 survey can help you and your organization with evidence-based health policy and practice decisions.

During this free informational webinar, you will gain insight into the opinions of administrators, healthcare providers (both professional and non-professional) and members of the public, on the quality and timeliness of care, their personal experiences with chronic illness and what it means to be a ‘caregiver’, their perceptions regarding patient-centered care and stakeholders views on innovative options to improve care and outcomes.

Learning Objectives:

  • Learn about the HCIC survey, the only multi-stakeholder survey of its kind in Canada and how it can benefit your organizational decision-making process;
  • Gain insight into the current, experience-based views of doctors, nurses, pharmacists, administrators and the public regarding important healthcare issues such as the level of the population’s health and its burden of chronic disease, timely access to quality care; and, stakeholders’ predictions for future innovations and improvements;
  • Learn how to foster evidence-informed policy and practice decisions.

Join the discussion!


Kaye Phillips, Senior Director, Evaluation and Performance Improvement

As Senior Director of Evaluation and Performance Improvement at the Canadian Foundation for Healthcare Improvement, Kaye brings ten years of experience in applied research and evaluation. Kaye is responsible for leading the design, implementation and integration of performance measurement and evaluation across CFHI’s programs and for providing support to our collaborative improvement teams as they generate on-going learning’s and measurable results. Kaye holds a Ph.D. from the University of Toronto’s School of Social and Administrative Pharmacy and is an alumna of the Ontario Training Center in Health Services and Policy Research (OTC).

Guest Speakers

Terry-Montague-107Terry Montague, Principal, CareNet Consulting Ltd.

A graduate in Science (Saint Francis Xavier University) and Medicine (Dalhousie University) and a Fellow of the Royal College of Physicians and Surgeons of Canada (Cardiology), Dr. Montague is a thought leader in the field of health social networks with a primary focus on optimizing the care and outcomes of our aging populations with chronic illnesses. His publications include the popular texts: “Patients First - Closing the Health Care Gap in Canada”; and “Patient Health Management for Dummies”.

Currently, a Principal in CareNet Health Management Consulting, his previous experience includes: Professor of Medicine and Director of Cardiology at the University of Alberta; and, Vice-President of Patient Health Management at Merck Canada.  He is also a veteran of military service in Canada and overseas.  Terry’s affiliations include: Board of Directors, the Canadian Arthritis Network; Editorial Advisory Boards of Healthcare Quarterly and HealthcarePapers; member, the Royal Canadian Royal Canadian Regiment Association; the Royal Canadian Legion; the President’s Club of Saint Francis Xavier University; and, Vice-Chair of the Beaconsfield Heroes’ Park Committee.

Lucas-Marshall-107Lucas Marshall, Vice-President, POLLARA

As a public affairs researcher, Lucas specializes in issues management, communications, health affairs, policy development, reputation, and stakeholder / membership management studies. Lucas is an expert in health education / communications research focused upon treatment needs, with his work spanning virtually all therapeutic areas. One of Canada’s few media content analysts in his early research career, Lucas has applied this specialized expertise while helming hundreds of polls for public release.

Lucas is a frequent presenter and has provided repeated commentary on polling in most Canadian print and broadcast media.  Prior to joining Pollara, Lucas was a senior researcher at Angus Reid Public Opinion / Vision Critical and Leger. Prior to his research career, Lucas was a practicing journalist for the Business News Network. He holds a Bachelor of Journalism and has completed post-graduate advanced-level training in quantitative methods and statistics from Ryerson University.

Joanna-NemisWhite-107Joanna Nemis-White, Principal, Strive Health Management Consulting Inc.

Driven by the belief that patient care and outcomes can be better, Joanna Nemis-White, Principal, Strive Health has worked collaboratively in the healthcare industry across Canada since 1990. Being a certified Project Management Institute® (PMI) Project Management Professional® (PMP), Joanna has more than 17 years experience leading the development, implementation, evaluation and knowledge translation of multifaceted patient health management initiatives across Canada. 

Joanna is certified in Change Management processes in accordance with Prosci® methodologies and tools.  She has extensive practical experience supporting healthcare stakeholders during the change processes in several large disease management / health quality improvement projects including one of Canada’s largest: ICONS – Improving Cardiovascular Outcomes in Nova Scotia.  Joanna also holds a Bachelor of Science from St. Francis Xavier University.  Since 2010, Joanna has provided support to numerous health care stakeholders as Principal of Strive Health, an independent consultant based in Nova Scotia.  She has co-authored numerous peer-reviewed publications and has been actively involved with the Health Care in Canada Survey since 2012.