Taming of the Queue 2014

Reducing wait times and improving access to quality health services


Dear Colleagues,

On behalf of the conference steering committee and co-chairs Lisa Priest and Robyn Tamblyn, I am pleased to confirm the final details for the April 3-4, 2014 Taming of the Queue conference to be held in Ottawa at the Château Laurier Hotel. Please find the final conference agenda below.

This year’s overall conference theme is “Appropriateness and Accountability”. The conference will include presentations and panel discussions by leading international, national, provincial and regional speakers in wait-time management from a variety of health sectors.

The 2014 conference will give particular attention to exploring how appropriateness, with its various dimensions, contributes to wait times, and showcasing examples of leading practices in Canada and elsewhere. This examination will include special attention to how a focus on appropriateness in primary care can improve timely access to care across the patient’s journey.

The steering committee would like to gratefully acknowledge the Taming of the Queue 2014 contributors.

If you have any questions, please do not hesitate to contact Brenda Trepanier at the Taming of the Queue Secretariat, by phone at 1-800-663-7336 ext. 2251 or by email using the following format: firstname.lastname@cma.ca. We look forward to seeing you on April 3, 2014.

Stephen Vail
On behalf of the Taming of the Queue Steering Committee

Physician Accreditation

COLLEGE OF FAMILY PHYSICIANS OF CANADA: This program has been reviewed by the College of Family Physicians of Canada and is awaiting final accreditation by the College’s Ontario Chapter.

ROYAL COLLEGE OF PHYSICIANS & SURGEONS OF CANADA: This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification program of the Royal College of Physicians and Surgeons of Canada, and approved by the office of Continuing Medical Education and Professional Development, University of Calgary. Participants may claim up to a maximum of 9.5 study credits.

Pre-conference Workshop
  • Title:  Research and Innovation in Waiting Times Management and Access
  • Where:  Adam Room, Ottawa Fairmont Château Laurier Hotel 
  • When:  Wednesday, April 2nd, 2014, 1130-1700h
  • Who:  Organized by the Canadian Institutes of Health Research (CIHR) Emerging Team Strategic Management for Timely Treatment.  Will include presentations and interactive sessions on waiting time research and innovations.   Learn more » 

About Taming of the Queue

Since 2004, the annual Taming of the Queue (TQ) conference has brought together a community of interest from across Canada to discuss access and wait time issues. Representing a wide range of perspectives, conference participants assess progress being made on wait-time measurement and management. Sponsored by several national health stakeholders, these events have enhanced knowledge about the issue, while exchanging best practices and helping to shape the public policy agenda.