Taming of the Queue 2014

Reducing wait times and improving access to quality health services

Dear Taming of the Queue 2014 participants,

On behalf of the Steering Committee, thank you for attending the 2014 conference.  Please mark your calendars for Taming of the Queue 2015, to be held April 16-17, 2015 in Ottawa, at the Fairmont Chateau Laurier Hotel.  We hope to see you in 2015!

Stephen Vail
On behalf of the TQ Steering Committee


Appropriateness and Accountability: Addressing appropriateness to improve timely access to quality care

Taming of the Queue 2014 invitational conference was held April 3-4, 2014 in Ottawa, at the Fairmont Château Laurier Hotel.



Physician Accreditation: This program has been accredited by the College of Family Physicians of Canada and the Royal College of Physicians and Surgeons of Canada.

The steering committee would like to gratefully acknowledge the Taming of the Queue 2014 contributors.


Day 1 - April 3, 2014

Overview of appropriateness

Multi-dimensional Research Perspectives on Appropriateness

Patient and public input on providing appropriate care

  • Patient Representative - David Wells
  • Public Involvement - Andreas Laupacis, St. Michael’s Hospital

The right care/treatment 

The right provider 

  • Primary Care - Robert Wedel, The Taber Clinic 
  • Northern Health - Amy Hendricks, Stanton Territorial Hospital (NWT)
  • Heather Thiessen, Patient Discussant

The right patient  

The right venue 

  • Seniors Care, Amy Porteous, Bruyère Continuing Care
  • Distance Mental Health Services - Patrick McGrath, IWK Health Centre
  • Heather Thiessen, Patient Discussant

Day 2 - April 4, 2014

The right time 

  • Patient-reported outcomes on elective surgery - Jason Sutherland, University of British Columbia
  • Jean Miller, Patient-engaged researcher   

Keynote Speaker: Scotland’s journey from wait times to quality care 

Coffee table panel: What policies and practices are required to improve the appropriateness of care in Canada? 

  • Gina Browne, Health and Social Service Utilization Research Unit, McMaster University
  • Brian Clark, Patient representative
  • Janet Davidson, Alberta Health
  • Walter Wodchis, Institute of Health Policy Management & Evaluation, University of Toronto

Conference Contact

Ms. Brenda Trepanier
Taming of the Queue Secretariat
1-800-663-7336, ext. 2251
By email use: firstname.lastname@cma.ca

Past TQ Conferences

Note: Reports and presentations from pre-2010 Taming of the Queue conferences are housed on the legacy website of the Canadian Policy Research Networks.

About Taming of the Queue

Since 2004, the annual Taming of the Queue (TQ) conference has brought together a community of interest from across Canada to discuss access and wait time issues. Representing a wide range of perspectives, conference participants assess progress being made on wait-time measurement and management. Sponsored by several national health stakeholders, these events have enhanced knowledge about the issue, while exchanging best practices and helping to shape the public policy agenda.

Invited Workshop

Research and Innovation in Waiting Times Management and Access

Held Wednesday, April 2nd, 2014

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