New CFHI collaborative engages Canadian patients and families: Funding supports healthcare organizations in their efforts to improve patient care

Ottawa, Canada – April 2, 2014 – The Canadian Foundation for Healthcare Improvement today announced an initiative to help Canadian healthcare organizations make care more patient- and family-centred, coordinated, safe and efficient. Partnering with Patients and Families for Quality Improvement is a 17-month collaborative open to healthcare organizations committed to engaging patients and families in designing, delivering and evaluating healthcare services with the goal of better patient care and outcomes.

“Meaningfully engaging patients and families holds the promise of improving healthcare for all Canadians,” said the Honourable Rona Ambrose, Federal Minister of Health. “That’s why our Government is pleased to support this drive to gather patient ideas and use them to make healthcare better.”

The CFHI collaborative will provide funding, coaching and other support to help Canadian healthcare organizations build capacity and drive quality improvement by partnering with patients and families.  From 2010 to 2013, CFHI’s support of 17 healthcare organizations resulted in improvements to patient-provider communications, patient experience and other quality domains, including:

  • An 8 percent increase in direct time in care and 20 percent improved ratings of patient experience of care at Montreal’s McGill University Health Centre;
  • A 60 percent plunge in medication transcription errors at MUHC; and 
  • Time for blood analysis for chemotherapy patients at Huron Perth Healthcare Alliance dropped to 15 to 20 minutes from 2 to 3 hours.

“CFHI’s previous patient engagement work has generated improvements in areas such as wait times, medication safety, work environments and patient experience,” said CFHI President Maureen O’Neil. “Partnering with Patients and Families for Quality Improvement is a collaborative to help organizations across Canada achieve similar success.”

“Our project transformed care at the bedside and created a deep culture shift, with staff and patients creating and championing change together,” said Patricia O’Connor, Director of Nursing at MUHC and a core faculty member of the new collaborative. “I look forward to helping other Canadian teams create new partnerships and improvements in their facilities.”

CFHI will provide funding of up to $50,000 each as well as other supports to a maximum of 15 participating teams. The application deadline is May 29, 2014. Click here for more information on timelines and criteria for eligibility.

Read the Fact Sheet on this collaborative

For more information, please contact:

Paulette Roberge
Senior Communications Specialist
Canadian Foundation for Healthcare Improvement
W: 613-728-2238 ext. 288
C:  613-790-1070
E: paulette.roberge@cfhi-fcass.ca