Effective Governance for Quality and Patient Safety Program: An Evaluative Assessment

by Selma Didic, Kaye Phillips, Werner Müller-Clemm, Nurdin Akunov | Nov 01, 2011

Selma Didic, MA, Evaluation Specialist, Evaluation and Performance Management, CHSRF

Kaye Phillips, PhDc, Manager, Evaluation and Performance Management, CHSRF

Werner Müller-Clemm, PhD, Senior Director, Evaluation and Performance Management, CHSRF

Nurdin Akunov, MSC, Analyst, Programs, CHSRF

Key Messages

  • Based on matched pre- and post-survey responses, the Effective Governance for Quality and Patient Safety program curriculum was effective in improving the respondents’ group knowledge and skills in the area of quality and patient safety.
  • The program was successful in providing the participants with the required knowledge, resources and tools that they intend to apply to advance quality and patient safety improvements within their respective healthcare organizations.
  • There may exist a potential need for a more integrated curriculum that would help participants better understand the importance of levers to improve quality and patient safety.
  • There may exist a need for future educational sessions to be custom-tailored for professional groups according to their specific knowledge and information needs.
  • The program’s curriculum may benefit from greater customization to the needs of small hospitals and community-based healthcare organizations.
  • A follow-up evaluation to determine the longer-term changes in knowledge application, organizational performance, and patient outcomes is recommended.