Improving Provider-to-Provider Communication
Ten improvement teams from across Canada and internationally are participating in an 8-month Access to Specialist Consult e-Collaborative. The initiative aims to support improvement teams in enhancing primary healthcare access to specialist consult (provider-to-provider) services through the use of electronic and/or telephone consult.
The Access to Specialist Consult e-Collaborative also supports the Patient’s Medical Home (PMH) model, a vision for the future of family practice in Canada spearheaded by the College of Family Physicians of Canada (CFPC).
Participating teams are learning from two Canadian evidence-based and patient-centred specialist consult models:
- Rapid Access to Consultative Expertise (RACE) – a telephone advice line launched at Providence Health Care / Vancouver Coastal Health in 2010; and
- Champlain BASE eConsult Service (BASE) – a secure web-based eConsult service launched within Champlain Local Health Integration Network in 2010.
Over the 8-month e-Collaborative, improvement teams are working to develop a business case and implementation strategy, while also gaining skills in quality improvement methods to assess, design and develop their strategy for implementation and evaluation.
Learn more about the participating improvements teams and the expert faculty who are supporting the e-Collaborative.