Better Together logoFamilies are more than visitors. They're partners in care.

Better Together: Partnering with Families is a North American campaign encouraging hospitals to review their visiting policies with a view to adopting family presence policies. Family presence enables patients to designate family members and loved ones who can stay by their side 24 hours a day, seven days a week. This approach creates a welcoming environment that enables family and caregivers to more fully participate in patient care by being present for physician rounds and helping with transitions in care.

CFHI is calling on hospitals nationwide to take the pledge and begin the process of implementing the family presence policy innovation as a practical step towards delivering more patient and family-centred care. This campaign was launched by the Institute for Patient-and-Family-Centered Care (IPFCC) and is supported by a coalition of leading Canadian organizations . Now is the time for hospitals to start a conversation with patients and families about making this change.

Better Together e-Collaborative

CFHI is launching a free Better Together e-Collaborative for hospitals interested in adopting family presence policies. These innovative policies welcome family members as 'partners in care' rather than as 'visitors.'





Kingston General Hospital President and CEO Leslee Thompson discusses the importance of family presence policies.

Kerry Stewart, Patient Experience Advisor at Kingston General Hospital, talks about the difference family presence policies have made for patients.


Man in hospital bed with wife at his side

Family Presence at Kingston General Hospital.