Better Together

...because loved ones are partners in care
Family presence enables patients to designate partners in care who are welcome in the hospital 24 hours a day.

Family Presence Policies Take Hold Across Canada

It’s happening now! A Canadian healthcare revolution is changing hospital policies for the better - encouraging the inclusion of patients and family members as partners in care. Since CFHI sparked the Better Together movement in Canada, there has been a surge in the number of hospitals, healthcare organizations and health authorities that have adopted or pledged to review family presence policies including 24/7 visiting hours. Learn more »

Family presence policies enable patients to designate family members and loved ones who can stay by their side 24 hours a day, seven days a week. This approach creates a welcoming environment that enables family and caregivers to more fully participate in patient care by providing emotional support, being present for physician rounds and helping with transitions in care.

CFHI is calling on hospitals and healthcare delivery organizations nationwide to take the pledge and begin the process of implementing the family presence policy innovation as a practical step towards delivering more patient and family-centred care. This campaign was launched by the Institute for Patient-and-Family-Centered Care (IPFCC) and is supported by a coalition of leading Canadian organizations. Now is the time for hospitals to start a conversation with patients and families about making this change.

Because families are more than visitors. They are partners in care.

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Better Together Stories

Les histories de Meilleurs ensembleHospitals and healthcare organizations across the country have quickly realized the many benefits from implementing family presence policies. Hear from patients, families and health leaders how these policies have had a transformational effect on culture and care.
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Pledging Organizations

Better Together Pledging OrganizationsThanks to all the hospitals, health regions and organizations across the continuum of care that have taken the Better Together pledge.
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Former Kingston General Hospital President and CEO Leslee Thompson discusses the importance of family presence policies.

Kerry Stewart, Patient Experience Advisor at Kingston General Hospital, talks about the difference family presence policies have made for patients.


Man in hospital bed with wife at his side

Family Presence at Kingston General Hospital.