Better Together

Families are more than visitors. They're partners in care.

 

 


Better Together Stories

Hospitals and healthcare organizations across the country have quickly realized the many benefits from implementing family presence policies. Hear from patients, families and health leaders how these policies have had a transformational effect on culture and care.


At IWK in Halifax, Family Presence Policy Helps to Maintain Sense of Normalcy

Better Together Stories While pregnant with her second child, Catherine Gunn spent nine weeks at the IWK Health Centre in Halifax, then remained around the clock when her newborn was in the neonatal intensive care unit (NICU). Every day, her husband visited with their 20-month old child. “It didn’t matter what time.They brought a crib in and we had family sleepovers. It was just about maintaining some sense of normalcy and keeping us together,” she says.


Saskatchewan Becomes First Province to Adopt Open Family Presence Policy

Patient Story PhotoWhen a loved one faces health problems, being close to family becomes more important than ever, says Charlene Guraluick. She saw that firsthand when her father-in-law, Sam, was in his last days at the Bengough Health Centre in southern Saskatchewan. “At the end stages of life, when every little glance or smile is precious, knowing he was comfortable and had everything he needed was comforting to us,” she says.


Advocate of Better Together Campaign Sees “Power of Presence” in Her Own Family Story

Patient Story PhotoIn her job, Christine Maika advocates for policies that enable families to be with their loved ones in the hospital as they wish, with no restricted hours. As a granddaughter, she saw the value of such policies firsthand. For years, Maika was used to having her beloved grandmother, Anne, around all the time. This was a threegeneration home in Ottawa, with mom, dad, eight kids, and a granny suite.


New Brunswick’s Horizon Health Network Adds Family Presence Policy to Boost the Care Experience

Patient Story PhotoRoger Stoddard is a regular at Saint John Regional Hospital in New Brunswick. In the past 15 years, the resident of Quispamsis, N.B. has had a dozen surgeries related to an old injury, and been hospitalized for other conditions too. Sometimes, Stoddard’s stays have lasted months. That’s why he’s thrilled that Horizon Health Network, which runs the hospital, has adopted a family presence policy.


B.C.’s Providence Health Care Sees Family Presence Policy as Way to Gain Partners in Care

Patient Story PhotoAt Providence Health Care in B.C., the focus is on “welcoming and embracing the family as partners in care,” says Candy Garossino, Director, Professional Practice and Nursing. “It’s a journey and a culture change.”A big part of that shift is Providence’s policy to allow families to visit their loved ones at any time, discarding formal visitor hours for families.

 


To Ottawa Hospital, Open Visitors Policy is Visible Sign of Commitment to Patient- and Family-Centred Care

Patient Story PhotoAs a nurse, Julie Sabourin understands the importance of family visits to a patient’s well-being and experience, and to the family’s too. She gained a different appreciation when her father, Robert, was a patient at her very own hospital.