Connected Medicine: Enhancing Primary Care Access to Specialist Consult Faculty

Christopher Hayes PhotoDr. Christopher Hayes
Christopher Hayes is a 2013-14 Canadian Harkness/IHI Fellow in Health Care Policy and Practice, which included spending nine months at IHI researching and developing the model for “highly adoptable improvement.” Dr. Hayes has been at St. Michael’s Hospital in Toronto since 2005, where he is the critical care response team site director and the medical director of quality and performance. He is an assistant professor at the University of Toronto in the Department of Medicine and the Institute for Health Policy, Management and Evaluation. Since 2008, Hayes has been the medical officer for the Canadian Patient Safety Institute, where he chaired the Canadian Safe Surgery Saves Lives program. He is a recognized leader in patient safety and quality improvement, working with regional, national, and international organizations, and has received multiple distinctions and awards

Clare Liddy PhotoDr. Clare Liddy
Clare Liddy is a Clinical Investigator at the C.T. Lamont Primary Health Care Research Centre of the Bruyère Research Institute, and an Associate Professor in the University of Ottawa’s Department of Family Medicine with a cross-appointment to the Department of Epidemiology and Community Medicine. She continues to practice family medicine within the Ottawa Hospital Academic Family Health Team. Her current research program focuses on accessibility to specialist care and improving chronic disease prevention and management as well as health services. Her achievements in research and program implementation have been recognized by a number of awards, including the Michel Bilodeau Centre of Excellence Award from Bruyère Continuing Care (2014), the Ontario Minister of Health Minister’s Medal for Excellence in Health Quality and Safety (2014), and the Ontario Ministry of Health and Long-Term Care’s Career Scientist Award (2007-2011).

Garey Mazowita PhotoDr. Garey Mazowita
Garey Mazowita MD, CCFP, FCFP is a Past-President of the College of Family Physicians of Canada. He received his MD from the Univ. of Manitoba in 1979, his CCFP in 1990, and his FCFP in 2000. He was in full-service private practice in Winnipeg for many years, and then joined the Dept. of Family Medicine at the Univ. of Manitoba as a full-time Residency preceptor. Prior to assuming his position as Chair, Dept. of Family and Community Medicine at Providence Health Care in Vancouver in 2003, where he served two terms, he was Medical Director of Community and Long term Care for the Winnipeg Regional Health Authority. He has also served as a member of the University of Manitoba Research Ethics Board, and is a Past-President of the Manitoba College of Family Physicians. He previously served as Co-Chair of the Collaborative Working Group on Shared Mental Health Care (Canadian Psychiatric Association and College of Family Physicians of Canada). He is currently Clinical Professor, Faculty of Medicine, UBC, and remains active in teaching, research and clinical practice. As well, he is the BC Ministry of Health physician representative on the General Practice Services Committee and the Shared Care Committee, and Medical Director, Primary Care, Vancouver Coastal Health Authority. Dr. Mazowita is the 2010 recipient of the CFPC D I Rice Award.

Margot Wilson PhotoMargot Wilson
Margot Wilson is the Director of the Providence Health Care Chronic Disease Management Strategy. Throughout her 30 year career in health care she has held various leadership roles both in the clinical and administrative setting. She holds a Master of Science in Nursing from the University of British Columbia and continues her affiliation with the University in an Adjunct Faculty position with the School of Nursing. In 2012, Margot completed the Canadian Foundation for Healthcare Improvement “Executive Training for Research Application Fellowship” that aims to bridge the gap between research and policy by promoting evidence-based decision-making. In 2011, Margot was awarded the College of Registered Nurses of B.C. “Award of Distinction in Nursing”. Margot has also accepted on behalf of the shared care team, several provincial and national awards for Rapid Access to Consultative Expertise.

Jenn Verma PhotoJenn Verma
As a Senior Director at the Canadian Foundation for Healthcare Improvement (CFHI) Jenn Verma has led large-scale health system improvement partnerships and quality improvement collaboratives across regions, provinces and territories in Canada. Jenn brings expertise in applied health services research and policy as well as experience in sharing and spreading evidence-informed healthcare solutions, with particular expertise in Triple Aim and chronic care improvement. She has developed and led a variety of knowledge exchange initiatives with the Canadian Foundation for Healthcare Improvement, where she has worked for the last decade in various roles, e.g., Senior Advisor, Knowledge Exchange to Director, Policy to Senior Director, Collaboration for Innovation and Improvement. Previously, Jennifer worked in the Department of Quality and System Improvement at Eastern Health, the largest regional health authority in Newfoundland and Labrador. She also worked in communications and broadcast journalism as a producer and reporter. She holds a Master of Science in Medicine in Applied Health Services Research from Memorial University of Newfoundland and is a journalism graduate from the University of King’s College in Halifax, Nova Scotia.

Neil Drimer Neil Drimer
As a Director of Programs at CFHI, Neil oversees pan-Canadian quality improvement collaboratives, including the Connected Medicine and INSPIRED scale programs. Neil brings over 15 years of broad health system expertise. Most recently, he was managing the Quality Improvement Program at Canadian Forces Health Services, where he led the development of QI tools and resources, and guided a team of advisors on how best to support and spread QI initiatives across the military healthcare system. Prior to this, he delivered education and client support in Rehab and Mental Health at the Canadian Institute for Health Information, where he also supported strategic initiatives, including the secondary use of health information in the electronic health record environment. He has extensive clinical experience as an Occupational Therapist in inpatient, ambulatory and community settings, and has been actively involved in quality improvement initiatives throughout his career. He was previously chair of the Quality Improvement Committee at the University Health Network. He is a past co-chair of Emerging Health Leaders Ottawa. Neil holds a Bachelor of Science in Occupational Therapy from McGill University and a Master of Health Science in Health Administration from the University of Toronto. He continues to be a registered Occupational Therapist, and is a Certified Health Executive with the Canadian College of Health Leaders. Neil is fluent in English and French.

Kirby Kirvan PhotoKirby (Christine) Kirvan
As an Improvement Lead at CFHI, Kirby brings over 7 years of experience helping develop and lead quality improvement collaboratives across Canada. During her time at CFHI, Kirby has supported a number of projects and collaboratives, including: the Atlantic Healthcare Collaboration, the Northwest Territories Chronic Disease Management Strategy, Triple Aim Improvement Community and Triple Aim Better Health Lower Cost Collaborative. Kirby is currently responsible for leading the Connected Medicine: Enhancing Access to Specialist Consult e-Collaborative, an 8-month virtual collaborative focused on improving provider-to-provider communication through electronic consult. She holds an MA in Anthropology from Carleton University where she also completed her BA in Human Rights and Anthropology.