Partnering with Patients and Families Collaborative

CFHI is supporting 22 teams from healthcare organizations across Canada to partner with patients and families on quality improvement initiatives. Teams span the continuum of care with diverse projects focusing on self-management of chronic conditions, transitions in care and more.

Timing: July 2014 to December 2015
Learn about the collaborative:    Prospectus
Learn about the teams:     News Release   |   Participating teams

The call for applications is now closed. Participating teams were announced August 8, 2014.

About the collaborative

Partnering with Patients and Families for Quality Improvement is a collaborative focused on harnessing the tremendous potential of patient and family engagement to drive quality improvement in healthcare. The collaborative will provide funding, coaching and other support to help up 22 teams from Canadian healthcare organizations engage patients and families in designing, delivering and evaluating healthcare services with the goal of better patient care and outcomes.

Why it matters

Canadian healthcare organizations are increasingly focusing on improving patient experience, patient-and family-centred care (PFCC), and patient engagement. CFHI’s work supports activities that engage patients—and their families—in designing, delivering and evaluating quality improvement in healthcare services.

Involving patients and families in understanding and designing improvements to care processes leads to different insights and better results than providers working on their own. CFHI’s support to 17 organizations, through the Patient Engagement Project (PEP) initiative, resulted in improvements to patient-provider communications, patient experience and other quality domains, including efficiency. These include:

  • An 8 percent increase in direct time in care, 20 percent improvement in ratings of patient experience of care and 60 percent reduction in medication transcription errors at Montreal’s McGill University Health Centre.
  • Supporting processes that empower families and patients in their care at the Huron Perth Healthcare Alliance. One clinical initiative resulted in faster blood analysis for chemotherapy – from 2 to 3 hours, to 15 to 20 minutes. The immediate benefit: cancer patients get treatment sooner.
Who Should Apply?

Canadian healthcare organizations and ministries are eligible to apply. Organizations include, but may not be limited to:

  • healthcare service delivery organizations;
  • regional health authorities and Local Health Integration Networks;
  • government organizations and agencies;
  • primary care office practices or physician groups; and 
  • community organizations (such as a Community Care Access Centres in Ontario).
Funding and Support

CFHI will provide funding of up to $50,000 each to a maximum of 22 Canadian teams for direct costs related to participation in the collaborative. CFHI will also provide quality improvement expertise through faculty, coaches and leading experts to support teams.
Meet the Faculty  »