Join CFHI as an Improvement Lead!

Are you passionate about healthcare improvement in Canada? Are you committed to engaging a variety of stakeholders, considering different perspectives and applying them to your work?  Are you highly self-motivated with a commitment to continuous improvement? Do you enjoy working in a dynamic team?

If this sounds like you, join CFHI and let’s make change happen!  Based in Ottawa, CFHI is a federally funded not-for-profit organization that identifies proven healthcare innovations and accelerates their spread across Canada. We work shoulder-to-shoulder with staff and external stakeholders to improve health and care for all Canadians.

CFHI is seeking a full-time permanent Improvement Lead to join our EXTRA team!

What is EXTRA and how does it work?

EXTRA is unique in its approach in partnering teams from across Canada with experts, faculty and coaches to address real-life health system challenges by finding real-life health system solutions.

EXTRA builds leadership and organizational capacity to achieve evidence-informed improvement that enhances patient and family experience of care, the health of populations, and value-for-money, by offering:

  • EXTRA Delivery: integrated, hands-on coaching and guidance provided by expert CFHI faculty and coaches to help senior leaders design improvement and implement real change. All aspects of EXTRA are fully bilingual (French and English) to facilitate dialogue among Fellows across Canada.
  • EXTRA Impact: a curriculum engineered to deliver a customized learning experience focused on building on your organization’s capacities to design, implement and spread innovative improvement.
  • EXTRA Experience: an alumni network that includes over 350 healthcare leaders across Canada – which you can tap into during and after your fellowship – to connect with healthcare leaders working to challenge the status quo.

What does an Improvement Lead do?

Under the guidance and direction of the Director, Programs, the Improvement Lead is responsible for a range of services that support CFHI’s collaboratives and programs. A key focus of CFHI’s programs is to support the spread of practices in healthcare delivery that show promise in addressing gaps in the quality of patient care. CFHI’s programs are designed to help teams from healthcare delivery organizations and ministries lead innovations that make care more patient- and family-centred, better coordinated and more efficient. The priority activities of the Improvement Lead are to: 1) support the planning and delivery of CFHI’s programs; 2) support collaborative education and improvement initiatives; 3) provide research, evaluation and analytical support, including conducting data analysis and interpretation, and preparing reports and documents; and 4) coordinate meetings and events.

Are you the right person for the job?

If you have the following experience and skills required to succeed in this role, we want to hear from you!

  • Bilingual in French and English is mandatory (English and French communication skills at the Advanced “C” level – both verbal and written).
  • Relevant Bachelor’s degree (Master’s level preferred) in healthcare improvement, health policy, public health, epidemiology, community health, or related discipline, or a combination of education and experience.
  • Five (5) years of progressive experience in a similar function.
  • Demonstrated ability working in health and healthcare, particularly healthcare improvement.
  • Sound written communication skills, including experience writing research summaries and reports; ability to summarize, interpret and synthesize complex information.
  • Highly developed interpersonal and oral communication skills including experience developing and maintaining strategic partnerships and networks of stakeholders.
  • Excellent project management skills including the ability to plan and carry out broad assignments including planning and coordinating large and small meetings where complex subject matter is discussed, often involving collaborative efforts; ensuring their timely completion.
  • Extensive and superior research, analytical and technical skills including ability to independently execute each phase of an analysis.
  • Understanding of statistical terms and concepts and possess strong data management background supporting healthcare analytics.
  • Complex problem-solving skills requiring probing for information to determine the nature of the problem; developing unique solutions; comprehension of highly complex material.
  • Advanced software skills including word processing, spreadsheet, presentation, database, electronic mail and calendaring.
  • High degree of tact and diplomacy to deal with high profile external contacts.
  • Well organized and attentive to details.
  • Work in a self-directed fashion making optimal use of time.
  • Work well in a small, dynamic and highly motivated team.

Tell us your story.

We want to know how you think you can add to CFHI’s work and help shape our vision of better health and care for all Canadians. Send a cover letter and your résumé to CFHI’s Human Resources team at no later than July 8, 2018.

CFHI is an equal opportunity employer and is committed to the principles of Employment Equity. We encourage applications from all qualified women and men, including visible minorities, Aboriginal persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.