Join CFHI as a Program Assistant!

Are you passionate about healthcare improvement in Canada? Are you committed to working alongside diverse populations, considering different perspectives and applying them to your work? Are you highly self-motivated with a commitment to continuous improvement? Do you enjoy working in a dynamic team?

If this sounds like you, join CFHI and let’s make change happen! Based in Ottawa, CFHI is a federally funded not-for-profit organization that identifies proven healthcare innovations and accelerates their spread across Canada. We work shoulder-to-shoulder with staff and external stakeholders to improve health and care for all Canadians.

CFHI is seeking a full-time Program Assistant to join our team for a 1-year term.

What does a Program Assistant do?

Reporting to a Director, or Senior Improvement Lead, the Program Assistant holds three main areas of responsibility: (1) provide a high level of administrative support to the Director/Senior Improvement Lead as well as to their respective team; (2) manage and coordinate events and projects in the program area, including online programming and meetings that facilitate evidence-informed innovation in healthcare organizations and that link healthcare leaders who are central to CFHI’s strategic priorities; and (3) provide general program support and coordination to the team including preparation of briefing materials to support planning and program development.

Are you the right person for the job?

If you have the following experience and skills required to succeed in this role, we want to hear from you!

  • Bachelor’s degree in office administration, business administration, healthcare improvement or a combination of experience and education.
  • Minimum of (3) years assistant/program assistant experience in a fast-paced environment; preferably in a healthcare or not-for-profit organization.
  • Bilingual in French and English is required (English and French communication skills at the Advanced “C” level).
  • Advanced computer and software skills including word processing, spreadsheets, presentations, contact management systems and databases, electronic mail, calendaring, and knowledge of online learning platforms (e.g. Desire2Learn).
  • High degree of professionalism to handle sensitive and confidential information as well as internal and external high-profile telephone calls.
  • Must be able to provide quick turnaround of unanticipated requests.
  • Solid experience in and strong knowledge of event management and planning, specifically involving high-profile individuals and complex logistics.
  • Highly developed interpersonal, verbal and written communications skills, exercising discretion and diplomacy in working with others, including all levels of management.
  • Advanced project management and organizational skills combined with the ability to effectively meet deadlines and prioritize and organize work flow involving collaborative efforts to ensure effectiveness and efficiency; ability to plan and carry out broad assignments including planning and coordinating large and small events, meetings, etc.
  • Complex problem-solving skills requiring probing for information to determine the nature of the problem; developing unique solutions; comprehension of highly complex material.
  • Tact and diplomacy to deal with external contacts.
  • Well organized and attentive to details.
  • Ability to learn quickly and independently.
  • Work in a self-directed fashion making optimal use of time.

Tell us your story.

We want to know how you think you can add to CFHI’s work and help shape our vision of better health and care for all Canadians. Send a cover letter and your résumé to CFHI’s Human Resources team at hr-rh@cfhi-fcass.ca no later than September 25, 2019.

View the full Program Assistant description.

CFHI is an equal opportunity employer and is committed to the principles of Employment Equity. We encourage applications from all qualified women and men, including visible minorities, Aboriginal persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.