Carol Fancott


Carol Fancott leads the development, delivery, and evaluation of patient and citizen engagement strategies, designed to improve the patient experience and quality of care.  Carol is a healthcare professional with over 20 years of experience as a clinician, educator, researcher, and healthcare leader.  She entered the area of patient engagement as co-lead of a project at the Toronto Rehabilitation Institute that received funding from CFHI in its first PEP (Patient Engagement Projects) cohort in 2010. Concurrently, she was also part of the research team from the University of Toronto and l’Université de Montréal that evaluated the PEP initiative overall.  In 2015, she contributed to the team led by CFHI that submitted a report on patient engagement to Health Canada’s Panel on Healthcare Innovation and the resulting casebook, Patient Engagement: Catalyzing Healthcare and Innovation, recently published by Longwoods.

Prior to coming to CFHI in 2017, Carol worked at the University Health Network, Toronto, in Academic Affairs, Research and Innovation within Collaborative Academic Practice as a Clinical Research Leader, a role that looks to build capacity among staff at the point of care for research and quality improvement.  She also worked at the Toronto Rehabilitation Institute as an Advanced Practice Leader in Patient Safety, an interprofessional role linking research to practice, where she led a number of externally funded research projects related to patient safety and patient engagement.

Carol is a physical therapist with a BScPT (University of Toronto), MSc (University of Toronto), and recently obtained a PhD in Health Services Research completed at the Institute of Health Policy, Management, and Evaluation (University of Toronto).  She was a fellow with the Ontario Training Centre for Health Services Research, and was awarded grant funding for her doctoral work from the AMS Phoenix Project. Her Doctorate explored how healthcare organizations gather and utilize patient stories for learning and improvement to change processes and systems of care.