National Health Leadership Conference (NHLC) 2013 — From rhetoric to action: Achieving person and family-centered health systems

  • Dates: 10 – 11 Jun, 2013
  • Location: Niagara Falls, ON, CANADA
  • Address: Sheraton on the Falls
  • <strong>Contact:</strong> Francine St-Martin
  • <strong>Email:</strong> <a href=' '> </a>
  • <strong>Phone:</strong> 613-235-7218 / 1-800-363-9056 x12

The National Health Leadership Conference is the largest national gathering of health system decision-makers in Canada including trustees, chief executive officers, directors, managers and department heads. Participants represent health regions, authorities and alliances, hospitals, long-term care organizations, public health agencies, community care and mental health services and social services. As well, the conference draws participants from government, education and research institutions, professional associations, consulting firms and industry. 


CFHI Participation:

CFHI is a proud gold sponsor of the conference. 

1. Accelerating Health Care Improvement and Transformation across Canada (Breakfast Session)

Time: Monday, June 10, 2013, 7:15-8:15 am

* To register, please RSVP to *

The Canadian Foundation for Healthcare Improvement (CFHI) is dedicated to accelerating healthcare improvement and transformation for Canadians. This session will highlight relevant examples of CFHI’s work tied to its mission and goals of healthcare efficiency, patient- and family-centered care, and coordinated healthcare.

2. Patients and Professionals Partner to Redesign Inpatient Care (Panel Presentation)

Mireille Brosseau, Program Lead, Patient and Citizen Engagement, CFHI

Patricia O’Connor, Director of Nursing and Chief Nursing Officer, McGill University Health Centre (MUHC)
Mario DiCarlo, Patient Representative, MUHCMarjolaine Frenette, Staff Nurse, Montreal Neurological Hospital, MUHC

One of 17 Patient Engagement Projects funded by the CFHI to uncover lessons learned and promising practices that engage patients in the design, delivery and evaluation of health services, the MUHC engaged patients and frontline staff in partnerships to co-design improvements in inpatient care delivery. “Nothing about me, without me” was the guiding principle for five unit teams in three hospitals whose aim was to improve safety, quality of care and the work environment by learning to see care “through the eyes of patients”. 

3. Collaborating for improvement in chronic disease and achieving person and- family-centered health systems in Atlantic Canada (Panel Presentation)

Time: Monday, June 10, 2013, 10:45 – 11:45 am

Jennifer Verma, CFHI, Director, Collaboration for Innovation & Improvement
Michael Jong, Labrador-Grenfell Health, Vice-President, Medical Services
Nathaniel Pollock, Labrador-Grenfell Health, PhD Candidate, Division of Community Health & Humanities, Labrador Institute, Memorial University
Valerie Pritchett, Central Health, Director, Cardiopulmonary Services
Graeme Rocker, Central Health

The Canadian Foundation for Healthcare Improvement (CFHI) has partnered with the 17 regional health authorities (RHAs) throughout the Atlantic provinces in an initiative aimed to create a patient- and family-centred approach to manage chronic diseases; promote sustainability of health systems; and build a network of organizational, regional and provincial teams that will share evidence-informed, systems-level solutions and work together to develop, implement and sustain improvement initiatives. With ten improvement initiatives currently underway across eight regional health authorities, this panel features three innovative approaches to systems improvement. Labrador-Grenfell Health (Dr. Michael Jong) is working to address persistently high suicide rates in aboriginal communities by collaborating with aboriginal governments and elders, community-health programs and a variety of primary care providers in designing mental health care services around specific community needs. Central Health, NL (Ms. Valerie Pritchett) aims to develop and implement a COPD program that strengthens health promotion, education and uptake of clinical practice guidelines across the system. This initiative builds off of work led at Capital Health, NS (Dr. Graeme Rocker). This panel will conclude with an interactive discussion around common themes, examining team-based approaches to achieving systems improvement and truly integrated patient- and family-centred care.