Appropriateness and Accountability: Addressing appropriateness to improve timely access to quality care

Taming of the Queue 2014 invitational conference was held April 3-4, 2014 in Ottawa, at the Fairmont Château Laurier Hotel.



Physician Accreditation: This program has been accredited by the College of Family Physicians of Canada and the Royal College of Physicians and Surgeons of Canada.

The steering committee would like to gratefully acknowledge the Taming of the Queue 2014 contributors.


Day 1 - April 3, 2014

Overview of appropriateness

Multi-dimensional Research Perspectives on Appropriateness

Patient and public input on providing appropriate care

  • Patient Representative - David Wells
  • Public Involvement - Andreas Laupacis, St. Michael’s Hospital

The right care/treatment 

The right provider 

  • Primary Care - Robert Wedel, The Taber Clinic 
  • Northern Health - Amy Hendricks, Stanton Territorial Hospital (NWT)
  • Heather Thiessen, Patient Discussant

The right patient  

The right venue 

  • Seniors Care, Amy Porteous, Bruyère Continuing Care
  • Distance Mental Health Services - Patrick McGrath, IWK Health Centre
  • Heather Thiessen, Patient Discussant

Day 2 - April 4, 2014

The right time 

  • Patient-reported outcomes on elective surgery - Jason Sutherland, University of British Columbia
  • Jean Miller, Patient-engaged researcher   

Keynote Speaker: Scotland’s journey from wait times to quality care 

Coffee table panel: What policies and practices are required to improve the appropriateness of care in Canada? 

  • Gina Browne, Health and Social Service Utilization Research Unit, McMaster University
  • Brian Clark, Patient representative
  • Janet Davidson, Alberta Health
  • Walter Wodchis, Institute of Health Policy Management & Evaluation, University of Toronto