Report of the Diversity in Patient Engagement Learning Exchange event


The Diversity in Patient Engagement Learning Exchange took place in 2019 in Ottawa. It highlighted six engagement initiatives from across the country so participants could learn from organizations that had engaged with diverse patient/community populations to support improvements in care, service delivery and system level change.

Co-hosted by the Canadian Foundation for Healthcare Improvement and national and provincial supporting organizations, 74 patient engagement leaders from across Canada attended. Most participants felt they had learned about new approaches/strategies, and gained new understanding of engaging with diverse populations. They expressed a desire to collaborate and progress this work at both individual and organization levels.

Case studies were highlighted in three categories:

  1. Provincial-level initiatives
  2. Mental Health
  3. Community-based initiatives.

Partners for the Learning Exchange included British Columbia Patient Safety and Quality Council, Canadian Partnership Against Cancer, Canadian Patient Safety Institute, Centre of Excellence on Partnerships with Patients and the Public, Health Quality Council of Alberta, Health Quality Ontario and Saskatchewan Health Quality Council.

Download the Diversity in Patient Engagement Learning Exchange report