The Diversity in Patient Engagement Learning Exchange was co-hosted by CFHI and a group of national and provincial organizations from across Canada on March 4-5, 2019 in Ottawa, Ontario.

Diversity in Patient Engagement Learning Exchange Patient PartnerThe issue of engaging more diverse patient populations is a common challenge across the country. This invite-only event brought together patient engagement leaders (provincial/organizational leaders in patient engagement, as well as patient partners/leaders) to consider diversity in patient engagement methods and resulting improvements in healthcare and service delivery.

This event showcased six engagement initiatives from across the country where organizations engaged with diverse patient and community populations to support improvements in care, service delivery, and system level change.


Objectives of the learning exchange:

  1. To collectively develop common principles that will progress engagement initiatives with diverse populations.
  2. To identify and share emerging and proven wise engagement approaches in the Canadian context that demonstrate the value of engagement that lead to improvements for diverse patient populations that can be promoted, spread, and adapted for use within health jurisdictions/organizations across Canada.
  3. To gain new insights and understanding into the complexities of engaging with diverse patient populations to help progress engagement work across Canada.
  4. To learn new and innovative ways to maximize engagement opportunities, and how to manage challenges appropriately and effectively.
  5. To enhance the capacity of PE leaders (patient, healthcare, system leaders) to consider and advocate for varying methods of engagement that can progress engagement work to be shared locally.

The following Diversity in Patient Engagement Learning Exchange sessions were recorded and are now available in video format.

Valuing All Voices: Developing a Trauma-Informed, Intersectional Framework for Patient and Public Engagement in Health Research

George & Fay Yee Centre for Healthcare Innovation
Speakers: Carolyn Shimmin, Patricia Roche and Serena Hickes

Presentation: Valuing All Voices
Resource: Valuing All Voices

Setting the Stage – Review of the Literature and Terminology

Canadian Partnership Against Cancer
Speaker: Anila Sunnak

Presentation: Setting the Stage

Case Study: Provincial Initiatives
The Equity in the Engagement Framework

Cancer Care Ontario and Rainbow Health
Speakers: Brett Nicholls and Tamara Boric

Presentation: The Equity in the Engagement Framework
Resource: Patient and Family Advisor Socio-Demographic Survey

Parent Collaboration and Adolescent Consultation - Developing a Clinical Practice Guideline for Empowerment for Young People 6 to 21 Years of Age with Intellectual Disabilities

L’Institut national d’excellence en santé et en services sociaux
Speakers: Michel Mercier and Julie Bergeron

Presentation: Parent Collaboration and Adolescent Consultation

Case Study: Mental Health
Adult Addictions Advisory Committee

Saskatchewan Health Authority
Speakers: Tracy Muggli and Shane Partridge

Presentation: Adult Addictions Advisory Committee

Youth Mental Health Coalition

Parkland Alberta
Speakers: Alison Connors, Marti Pickett, Amanda Wheeler and Trisha Vyse

Presentation: Youth Mental Health Coalition 

Case Study: From the Community
Involving People Who Use Drugs in Co-Designing Health Services

Edmonton Inner City Health
Speakers: Ginetta Salvalaggio and Shanell Twan

Presentation: Involving People Who Use Drugs in Co-Designing Health Services
Resource: Nothing About Us Without Us Booklet
Resource: Peerology Guide 

Community Health Teams – Building Healthier Communities

Nova Scotia Health Authority
Speakers: Shannon Ryan-Carson, Lisa Sutherland, Joanne Probert and David Surette

Presentation: Building Healthier Communities

Partners and Supporting Organizations on the Steering Committee for the Learning Exchange

Last Updated: April 2019