Let’s make change happen!

Impact stories speak to the difference we make working shoulder-to-shoulder with teams of healthcare leaders to improve health and care for all Canadians.

Reducing wait times and increasing cancer patient satisfaction in ambulatory care
Model for ambulatory care reduces referral times to secondary care from 17 days to five days, increases on time starts of consultations to 94 percent and on time finishes to 65 percent at a Toronto hospital.
Regional health authority improves home dialysis and finds substantial savings
Home dialysis must be diverse and flexible enough to satisfy any number of different patient requirements, circumstances and conditions.
Emergency departments cut gridlock considerably
Median wait time for initial assessment by emergency physicians decreases by 21 percent and total amount of time physicians spend with patients rises in Calgary.
New and improved standard for care in Nova Scotia reduces wait times and sees increase in patient satisfaction
New treatment pathway gets stamp of approval from physicians and patients, with high satisfaction rates and decreased lengths of stay.
Northern Health finds huge savings in home and community care
Approach takes into account more than just economics when making decisions to invest and disinvest enabling better resource allocation.
Finding better patient care, shorter wait times and more efficient practices
New scheduling process in Cape Breton reduces patient no-shows, increases efficiency in patient visits and reduces visit to the ER for non-urgent complaints by 28 percent.
Improving treatment for patients with chronic conditions
Innovative telephone advice line known as RACE allows family physicians in Vancouver to access instant advice from specialists, avoiding unnecessary consultations or emergency department visits for patients.
Centralized access model improves patient flow and reduces wait times dramatically
Standardized referral tool and centralized intake and triage model reduces median wait times for orthopedic services by 72 percent in Newfoundland and Labrador.
Understanding, improving and aligning financial incentives in the Montreal region: Devising innovative strategies to increase volume and eliminate inefficiency
Montreal region uses research to make evidence-based decisions about funding and resource allocation.
Transformation in British Columbia’s Fraser Health Region: Fraser Health Authority identifies, implements and evaluates promising health system improvement alternatives
Research papers enable Fraser Health to guide transformations that improve health outcomes.

Better Together helps hospitals welcome families as partners in care

When families are welcome to visit their loved ones in healthcare facilities, patients tend to do better. A growing body of evidence indicates that traditional visiting hours limiting the presence of family members can have negative effects on quality, costs and outcomes.

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