Evaluation and Performance Improvement

At CFHI, evaluation and performance improvement is embedded throughout our work. We support teams to measure the impact of the improvement projects they lead and measure the value we bring to our programs and collaborative efforts.

Measuring the impact of our improvement teams’ innovations helps us to support healthcare leaders and organizations in making informed decisions about how to use resources to deliver better care, better health and better value. Working with our improvement teams, we generate evaluative results that are essential to building the case for change within organizations and ensuring the sustainability and spread of improvement projects.  

Evaluating CFHI’s Impact

By working closely with our teams and a range of stakeholders, CFHI generates activities and outputs that lead to healthcare improvements that can be mobilized across multiple organizations, regions and provinces/territories.  These activities initially lead to: healthcare leaders that are knowledgeable and skilled in carrying out healthcare improvements; engaging patients, families and communities in healthcare improvement and co-design; and improvements to healthcare practices, delivery models and related policies of organizations participating in CFHI’s work. Over time, these best practices take hold in the system and are sustained and spread within and across organizations, regions, provinces/territories ultimately to contribute to improvements in healthcare system performance in Canada.

CFHI’s 2013-14 independent 5-year evaluation conducted by KPMG found clear evidence that CFHI has supported substantive positive impacts on the Canadian healthcare system. A partial benefit cost analysis was conducted and found that CFHI programming from 2006 to 2013 generated significantly more value to Canada than the funds invested in CFHI by government.

Impact Stories from teams and organizations across the country also illustrate the reach and value of our work.


Dedicated ACE unit reduces falls, improves staff satisfaction

Mount Sinai Hospital in Toronto spearheaded the Acute Care for Elders (ACE) Strategy and, as a result, has become one of Canada’s most widely recognized elder-friendly hospitals. The ACE model of care spans the emergency department, inpatient, outpatient and community care, delivering seamless care to older adults.

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