Co-Created, Co-Delivered, Co-Lived: Toward Better Health and Care for Inner-City Populations

In collaboration with the Institute for Healthcare Improvement (IHI), the Canadian Foundation for Healthcare Improvement (CFHI) supported 10 Canadian teams participating in IHI’s Better Health and Lower Costs for Patients with Complex Needs Collaborative and, prior to that, nine Canadian teams in IHI’s Triple Aim Improvement Community.

This casebook highlights leading Canadian examples where the unmet needs of the most complex, at-risk and costly patients are being addressed. It provides a detailed description of how five exemplar Canadian healthcare organizations are using intersectoral approaches to deliver services to inner-city, marginalized populations while simultaneously pursuing the Triple Aim. The cases shed light on leading practices and demonstrate that material gains in improving health outcomes, the experience of care, and reducing costs are achievable.

These findings were presented at Toward Better Health and Care for Inner-City Populations, a CFHI pan-Canadian roundtable in collaboration with IHI held in Toronto in March 2017.