Putting patients at the centre of their care

CFHI supports initiatives that engage patients and families in designing, delivering and evaluating health services, with the goal of improving the quality of care. Co-designing improvements with patients and families leads to new insights and better results than providers and leaders working on their own.

Recognized as an international leader through our work in patient and family engagement, CFHI champions partnerships with patients and families to improve quality across the continuum of care. By harnessing the tremendous potential of engagement to drive improvement, we help organizations understand and create the winning conditions to accelerate healthcare improvement.

Better Together

Better Together

Through the Better Together: Partnering with Families campaign and e-collaborative, CFHI is supporting leading healthcare organizations to implement family presence policies that welcome family members as 'partners in care' rather than 'visitors' 24 hours a day, seven days a week.

Find out more about these initiatives »


Patient Engagement Resource Hub

Looking for Canadian and international open source tools in patient and family engagement to improve health and healthcare? Visit the CFHI Resource Hub or download our app to access resources targeted to organizations, healthcare providers, patients, families and caregivers.

Browse the Resource Hub »

Partnering with Patients and Families for Quality Improvement Collaborative

Partnering with Patients and Families for Quality Improvement Collaborative

From September 2014 to December 2015, CFHI supported 22 teams from healthcare organizations across Canada to partner with patients and families on quality improvement initiatives.

Learn more about this collaborative »


Patient Engagement Projects (PEP) Initiative

In 2010 and 2011, the PEP initiative supported 17 patient engagement projects led by health leaders across Canada involving patients in decisions about service design and delivery, and increasing patients’ capacity to engage more meaningfully in decision-making. Projects have led to improvements in access, patient safety, efficiency and other quality domains.

Read more about these projects (2011) »
Read more about these projects (2010) »

Reports and Webinars

Patient Engagement Reports and Webinars

Interested in learning more about patient engagement? Browse key resources, webinars, and reports such as CFHI’s evidence boost that will enable you to gain deeper insight to the elements that contribute to successful patient engagement in health and healthcare.

Explore these patient engagement resources »