Meet our Faculty and Coaches


EXTRA Lead Faculty Photo

EXTRA Lead Faculty

Left to right: Patty O’Connor, Christina Krause, Armand Boudreau, Chris Hayes, Jim Handyside, Stephen Samis, Terry Sullivan, Katrina Dumont, Erin Leith, Jean-Louis Denis


EXTRA Coaches Photo

EXTRA Coaching Network

Left to right: Armand Boudreau, Marcel Villeneuve, Ross Baker, Roger Paquet, Rachel Bard

Patty O’ConnorRN, MScN, CHE, FCCHL
CFHI Academic Curriculum Coordinator - EXTRA Program and CFHI Improvement Advisor
Independent consultant
Assistant Professor, Ingram School of Nursing, McGill

Patty O’Connor PhotoMs. O’Connor is a Certified Health Executive, and Past President of the Academy of Canadian Executive Nurses. She has completed fellowships with the Canadian Foundation for Healthcare Improvement (EXTRA program), the Canadian College of Health Leaders (CCHHL) and the U.S. Commonwealth Fund. Her current efforts are focused on engaging patients and frontline staff in the re-design of care delivery systems, and in supporting evidence-informed practice and administration. In 2012, Ms. O’Connor was recognized as one of the Top 8 Women in Business in the Healthcare Sector in Quebec, and in 2014, she was awarded the CCHL National Nursing Leadership Award.


Armand Boudreau, MSW, MPA
Management Consultant
CFHI Lead Faculty and Lead Coach

Armand Boudreau PhotoMr. Boudreau has worked in the health and social services field as a professional, a manager, a senior executive and a consultant for more than thirty-five years. He is recognized for his abilities in strategic settings and in developing partnerships with organizations that share the same objectives but have at times very divergent interests. He is particularly active in supporting quality improvement initiatives focused on the patient or client experience, quality of clinical service issues and organizational performance. Mr. Boudreau has worked as a senior executive in the health and social service system for over twenty years. His most recent executive position was that of CEO of the Régie de la santé et des services de l’Outaouais. He has been active as a management consultant since 2002. He offers a variety of services from strategic planning and implementation and coaching, to organizational diagnostics and organizational development. He is also involved in the development and implementation of various projects. He works quite extensively with the Canadian Foundation for Healthcare Improvement (CFHI) as a Quality Improvement Coach for Senior Executive teams involved in performance improvement initiatives. He also serves on a panel of experts reviewing improvement projects being implemented in various health organizations in Canada as part of a Fellowship program for senior executives.

Jean-Louis Denis
Professor of health policy and management at the School of Public Health-Université de Montréal | Senior scientist on health system and innovation at the Research Center of the CHUM (CRCHUM)| Visiting Professor, Department of Management, King’s College London
CFHI Lead Faculty

Jean-Louis Denis PhotoJean-Louis Denis holds the Canada research chair (tier I) on governance and transformation of health care organizations and systems. His current research looks at integration of care and services, health care reforms and health system transformation, medical compensation and professional leadership and clinical governance. In recognition for his academic contribution to the field of health policy and management, he was nominated member of the Academy of Social Sciences of the Royal Society of Canada in 2002 and fellow of the Canadian Academy of Health Sciences in 2009. Recent papers have been published in Journal of Health Politics, Policy and Law, Organization Science, Academy of Management Annals, Milbank Quarterly, Administration and Society, Implementation Science and Journal of Public Administration Research and Theory. Since 2016, he is co-editor of The Palgrave Organizational Behaviour in Healthcare monograph series.

Christopher Hayes
Chief Medical Information Officer, St. Joseph’s Healthcare Hamilton, ON. | Assistant Professor, Department of Medicine and the Institute for Health Policy at the University of Toronto, Toronto, ON.
CFHI Lead Faculty and Clinical Improvement Advisor

Christopher Hayes Photo

Dr. Hayes is a 2013-14 Canadian Harkness/IHI Fellow in Health Care Policy and Practice, where he spent a year at IHI researching strategies to improve the success and sustainability of quality improvement initiatives. Formerly, Dr. Hayes was the Medical Director of Quality and Performance at St. Michael’s Hospital in Toronto, from 2006 November 2016. From 2008 to 2015 Chris was the medical officer for the Canadian Patient Safety Institute, where he chaired the Canadian Safe Surgery Saves Lives program. He is a recognized leader in patient safety and quality improvement, working with regional, national, and international organizations, and has received multiple distinctions and awards.


Christina Krause
Executive Director, BC Patient Safety & Quality Council
CFHI Lead Faculty and Coach

Christina Krause PhotoChristina holds a Masters in Science in community health and epidemiology from the University of Saskatchewan, and a Bachelor of Home Economics in family science and nutrition from the University of British Columbia. Her passion and interests include the use of social change models and network theory in efforts to engage and mobilize stakeholders to improve quality of care. More recently, this has expanded to include social media to create enhanced connections and shared learning. Christina was an author on the Canadian Disclosure Guidelines and serves as Master Faculty with the Institute for Healthcare Communication’s Disclosing Unanticipated Medical Outcomes.


Terrence Sullivan, PhD
President, Terrence Sullivan & Associates | Health Services Management, Policy & Performance Improvement
EXTRA Advisory Committee Chair

Terrence Sullivan PhotoTerrence Sullivan is a behavioral scientist, Professor and Senior Fellow board at the Institute for Health Policy, Management & Evaluation, University of Toronto. He is also adjunct professor in the Department of Oncology at McGill University. In governance roles, he chairs the board quality committee of the Hospital for Sick Children and the governance committee for Exactis Innovation (a federal NCE) and Finance committee for the Institute for Artificial Intelligence.

From 2001 to March 2011 he occupied leadership positions at Cancer Care Ontario (CCO), the final seven years as President and CEO during which period the provincial delivery organization transformed its business model to a cancer control organization with a strong focus on performance measurement, public reporting and improvement of cancer services. Founding president of the Institute for Work & Health (1993-2001), he previously played senior roles in the Ontario Ministries of Health, Cabinet Office and as Assistant Deputy Minister, Constitutional Affairs and Federal-Provincial Relations during the Charlottetown negotiations. He served two successive First Ministers of Ontario as Executive Director of the Premier's Council on Health Strategy. Professionally incorporated, he currently provides a range of advisory services to governments and health care organizations in Canada and internationally.


Sophie Baillargeon, BScN, MScN, IA (IHI)
Interim Associate Director of Nursing for Quality, and Performance and Patient Engagement at the McGill University Health Center, Montréal, QC. | President, Council of Nurses at McGill University Health Center, Montréal, QC. | McGill Faculty of Management: Lean Six Sigma Training – Green Belt
CFHI Faculty

Sophie Baillargeon PhotoSophie is Manpower Planning Coordinator for Nursing at the McGill University Health Centre and she is part-time Faculty Lecturer for McGill University Ingram School of Nursing. She completed her Bachelor in Science of Nursing at Université de Montréal and her Masters at McGill University. Sophie Baillargeon was nurse manager at the MUHC for 17 years. Additionally, she was responsible for the implementation of nursing care quality improvement projects at the MUHC for a period of 7 years. Her teaching experience in graduate and undergraduate studies in nursing sciences includes the Université de Montréal, McGill University and Université d’Abitibi-Témiscaminque. With regard to her academic development in quality, she completed a one-year Improvement Advisor program (IA), at the Institute for Healthcare Improvement (IHI), in Boston, obtained the McGill Lean Six Sigma improvement program green belt and is Faculty at the Canadian Foundation for Healthcare Improvement (CFHI).

G. Ross Baker
Professor, Institute of Health Policy, Management and Evaluation at the University of Toronto, Toronto, ON. | Director, MSc. Program in Quality Improvement and Patient Safety at the University of Toronto, Toronto, ON.
CFHI Faculty

G. Ross BakerAmong his recent research projects are a study of patient engagement strategies in a number of leading organizations in Canada, the US and the UK. This study examines the strategies used to create effective patient and family engagement and the linkage of these strategies to efforts to improve care and care experiences. Ross is co-lead for a large quality improvement training program, IDEAS (improving and Driving Excellence Across Sectors) funded by the Ontario Ministry of Health in collaboration with ICES (Institute for Clinical Evaluative Sciences) and HQO (Health Quality Ontario). Ross Baker, together with Dr. Peter Norton of the University of Calgary led the Canadian Adverse Events study which was published in the Canadian Medical Association Journal in 2004. Baker and Norton were awarded the Health Services Research Advancement Award for their work on patient safety and quality improvement by the Canadian Health Services Research Foundation. Ross has been a member of the Health Quality Council board in Saskatchewan since 2005. He chaired an Advisory Panel on Avoidable Hospitalizations for the Ontario Ministry of Health and Long Term Care whose report was released by the Ministry in November 2011. He also served as a member of the King’s Fund (London, UK) Commission on Leadership and Management in the NHS in 2010-2011 and has been a member of the Improvement Science Development Group of the Health Foundation in London since 2011.

François Champagne
Full Professor – School of Public Health, Department of Management, Evaluation and Health Policy | Researcher at the Institut de recherche en santé publique (IRSPUM) | Collaborator in the Unité de santé internationale at the School of Public Health, Université de Montréal
CFHI Faculty

François ChampagneFrançois Champagne is full professor of health care management, health policy and health care evaluation in the Department of Health Administration, researcher at the Institut de recherche en santé publique (IRSPUM), and collaborator in the Unité de santé internationale at the School of Public Health, Université de Montréal. He was Scientific Officer of the Canadian Health Services Foundation, now the Canadian Foundation for Healthcare Improvement from 2003 to 2013 and was Chair of the Advisory Board of the Institute of Health Services and Policy Research from 2004 to 2007. He was one of the co-leaders of HEALNet, a Canadian network of centres of excellence dedicated to research on optimizing the use of research funding to improve decisions in the health system. He received in 2002 a Career Recognition Award from the Quebec Program Evaluation Society. His current research interests are in the area of integrated delivery systems, healthcare improvement, change management, evaluation and organizational performance and the use of evidence in management.

Jim Easton
Managing Director of Health, Care UK, Reading Berkshire, UK
CFHI Faculty

Jim Easton PhotoJim Easton has been an executive in the healthcare system in England for over 25 years. He has held leadership positions in hospital services, mental health, primary care and national policy. He was the Chief Executive of York Hospitals NHS Foundation Trust. In 2009 Jim took on the role of National Director of Transformation for the National Health Service (NHS) in England, responsible, amongst other areas, for the program to deliver £20b of efficiency savings whilst improving quality across the whole range of NHS services nationally. He was also the national NHS Director responsible for the development of the 111 number. When he left this role at the end of 2012 the National Audit Office independently assessed that the first three years of the program had successfully delivered its challenging objectives. As Chief Executive of Care UK, the largest privately owned provider of healthcare to the English National Health Service, Jim is leading major innovations in planned surgery, new models of primary care and integrated urgent care across the country, linking great people and culture with new technology to support patients. Throughout his career, Jim has had a deep interest in the application of quality improvement approaches to the delivery of improved quality and value of healthcare services, and the role of leaders in achieving such improvement.

Colleen Kennedy
Executive Director, Health System Improvement & Engagement - BC Patient Safety & Quality Council, Vancouver, BC
CFHI Faculty

Colleen Kennedy PhotoColleen holds a Master of Information Studies and a Master of Health Administration from the University of British Columbia. She has completed training in quality improvement and the collaborative breakthrough series through the Institute for Healthcare Improvement, as well as design thinking, coaching and project management. Colleen also has her Green and Black Belt in Lean Health Care from the Canadian Logistics Institute. Since joining the Council in 2014, Colleen has lead initiatives including Change Day, “What Matters to You?”, the Culture, Teamwork and Communication Action Series, Design Sprints, the development of our ATTIC cards as well as numerous Health System Improvement projects. Prior to this, she led improvement efforts across the continuum of care through her role as the Manager of Quality and Patient Safety for Interior Health West and Patient Experience for Interior Health (IH). Colleen’s passion is to work with health care professionals at the point of care to facilitate system-level improvements.

Laura Lennox, MPH, RN
Associate Lead, Improvement Science and Quality Improvement
CLAHRC NWL, Department of Primary Care and Public Health
Imperial College London (UK)
CFHI Faculty

Laura LennoxLaura is the Associate Lead for Improvement Science and Quality Improvement at CLAHRC NWL within the Department of Primary Care and Public Health at Imperial College London in the UK. Prior to joining Imperial College in 2011, she worked as a registered nurse in Ontario, Canada. Her interest in health promotion and health teaching prompted her to obtain a Masters in Public Health from the London School of Hygiene and Tropical Medicine in 2010. Laura is currently completing her PhD which explores the process of achieving sustainability in healthcare improvement initiatives and investigates how sustainability can be influenced with the use of specific strategies and interventions.


Jennifer Zelmer, Ph.D.
President and Chief Executive Officer
CFHI Faculty

Jennifer ZelmerDr. Zelmer brings a long-standing commitment to healthcare improvement to the role, as well as expertise in spreading and scaling innovations that deliver better health, care, and value. She is also the Editor-in-Chief of Healthcare Policy, an adjunct faculty member at the University of Victoria, and a member of several health-related advisory committees and boards.

Previously, as President of Azimuth Health Group, Dr. Zelmer was a strategic advisor to leaders who sought to advance health and healthcare at local, national, and international levels. Before that, she held senior leadership positions with Canada Health Infoway, the International Health Terminology Standards Development Organization, and the Canadian Institute for Health Information.

Dr. Zelmer received her PhD and MA in economics from McMaster University and her B.Sc. in health information science from the University of Victoria.

Rachel Bard, RN, M.A.Ed.
CFHI Coach

Rachel Bard PhotoPrior to retiring in January 2014, served as CEO of the Canadian Nurses Association from January 2009 to 2013. Before joining CNA, she held numerous leadership positions with the government of New Brunswick as Deputy Minister of Environment 2007-08; Deputy Minister of Post-Secondary Education, Training & Labour 2003-07; Assistant Deputy Minister of Public Health & Medical Services 2001-03; Assistant Deputy Minister & CEO New Brunswick Community Colleges 2000-2001; Assistant Deputy Minister of Post-Secondary Education 1998-2000. Prior to that she had a progressive career in Mental Health from 1971 to 1998 holding a number of position in the clinical, administrative and educative fields. Her last position was Executive Director of Programs, Mental Health Services Division for the Province of New Brunswick. Her activities also extend to the international and national scenes, among others was the Canadian delegate at the International Council of Nurses; the International Labour Conference – Youth Employment; OECD Center for Educational Research and Innovation Board. Has been CNA President from 1996-98; Chairperson of Board of Directors for LearnSphere Canada 2009-2012; Société Santé en Français Inc 2005-07; the Canadian Association of Administrators of Labour Legislation 2005-07& the East Champion for the Canadian Health Leadership Network (CHLNet) from 2014 to 2016. Has been a board member of different organizations such as the Institute on Governance 2009-11; the Canadian Nurses Foundation 1994-96, 2009-13 & was Board chairperson 2014- June 2017; The New Brunswick Innovation Foundation 2003-07; the Regional Development Corporation 2003-08 and the Canadian Coordinating Office for Health Technology Assessment 2001-03. Currently she is the public member on the Board of Trustees of the Canadian Bar Law for the Future Fund (LFFF); Vice-President of the Board of Governors Collège Communautaire du NB and Board member of Atlantic Ballet Théâtre of Canada.

Roger Paquet PhotoRoger Paquet
Consultant | Chairman of the Board, Institut d’excellence en santé et services sociaux (INESSS).
CFHI Coach

Mr. Paquet has a master’s degree in Social Work from Université Laval and 40 years of experience working in the health and social services field. He began his career in various general management roles in the Outaouais region, including in rehabilitation centres and hospitals. In 1996, he joined the team at the Ministry of Health and Social Services, first overseeing the research and assessment sector, and then the regional coordination sector. After working at the Ministry of Research for a brief period, he returned to the Ministry of Health and Social Services as the Deputy Minister for Budgets and Capital Assets, before being appointed Deputy Minister of Coordination. In 2006, he was appointed Deputy Minister, a position he held until 2009. During these years, Mr. Paquet developed a meticulous approach to management and performance improvement. In addition, he led the reform that resulted in the establishment of Health and Social Services Centres.

Murray Ramsden
CFHI Coach

Murray RamsdenMurray joined the BC Patient Safety & Quality Council in 2015. He has had a long-distinguished career in health care administration. Murray retired as Chief Executive Officer from Interior Health Authority in 2010, a position he held since the macro region was formed in late 2001. Following his retirement, he consulted in the Health and Social services sector, surveyed with Accreditation

Canada till 2014, and served on the Board of the BC Health Purchasing Organization and on the Board of the Health Council of Canada. In addition, he continues with his volunteer involvement in community organizations.

Throughout his career, he has held the positions of Chief Executive Officer of the Okanagan Similkameen Health Region, the Chief Operating Officer for Kelowna General Hospital and Public Administrator for 3 long term care facilities.

Murray has a Honour Business Degree from Wilfrid Laurier University and a Diploma in Hospital Administration from the University of Toronto. He is a certified member of the Canadian College of Health Leaders and a member of the Health Care Leaders Association of British Columbia. He has been honoured with the Distinguished Service Award from the Canadian Healthcare Association and the Pioneer in Health Award from the Healthcare Leaders Association of British Columbia.

Marcel Villeneuve, M.Sc.
President, Consulting Firm
CFHI Coach

Marcel Villeneuve PhotoHas thirty years of experience in health and social services field with nineteen years as senior manager including almost a decade as Executive Director of the Montreal Health & Social Services Board.  For the past thirteen years he has been president of a consulting firm dedicated to the health and social services sector and notably health organizations, hospitals, rehabilitation centers, regional agencies, health ministries, NGOs and, private sector.  Marcel holds a Master Degree in Management Sciences (M. Sc.) and recently completed certification as ASC (Administrateur de sociétés certifié) and Chartered Director from Collège des administrateurs de sociétés (Université Laval).