Meet our Faculty, Coaches and Presenters


EXTRA Lead Faculty Photo EXTRA Lead Faculty

Left to right: Patty O’Connor, Christina Krause, Armand Boudreau, Chris Hayes, Jim Handyside, Stephen Samis, Terry Sullivan, Katrina Dumont, Erin Leith, Jean-Louis Denis


EXTRA Coaches Photo EXTRA Coaching Network

Left to right: Armand Boudreau, Marcel Villeneuve, Ross Baker, Roger Paquet, Rachel Bard

Terrence Sullivan, PhD
President, Terrence Sullivan & Associates | Health Services Management, Policy & Performance Improvement
CFHI Academic Coordinator and Faculty

Terrence Sullivan PhotoTerrence Sullivan is a behavioral scientist, Professor and Senior Fellow board at the Institute for Health Policy, Management & Evaluation, University of Toronto. He is also adjunct professor in the Department of Oncology at McGill University.  In governance roles, he chairs the board of the Canadian Agency for Drugs and Technologies in Health, the quality committee of the Hospital for Sick Children and the governance committee for Exactis Innovation (a federal NCE). From 2001 to March 2011 he occupied leadership positions at Cancer Care Ontario (CCO), the final seven years as President and CEO during which period the provincial delivery organization transformed its business model to a cancer control organization with a strong focus on performance measurement, public reporting and improvement of cancer services. Founding president of the Institute for Work & Health (1993-2001), he previously played senior roles in the Ontario Ministries of Health, Cabinet Office and as Assistant Deputy Minister, Constitutional Affairs and Federal-Provincial Relations during the Charlottetown negotiations. He served two successive First Ministers of Ontario as Executive Director of the Premier's Council on Health Strategy. Professionally incorporated, he currently provides a range of advisory services to governments and health care organizations in Canada and internationally.

Armand Boudreau, MSW, MPA
Management Consultant
CFHI Lead Faculty and Coach

Armand Boudreau PhotoMr. Boudreau has worked in the health and social services field as a professional, a manager, a senior executive and a consultant for more than thirty-five years. He is recognized for his abilities in strategic settings and in developing partnerships with organizations that share the same objectives but have at times very divergent interests. He is particularly active in supporting quality improvement initiatives focused on the patient or client experience, quality of clinical service issues and organizational performance. Mr. Boudreau has worked as a senior executive in the health and social service system for over twenty years. His most recent executive position was that of CEO of the Régie de la santé et des services de l’Outaouais. This regional health authority has since become the Agence de la santé et des services sociaux de l’Outaouais and most recently was integrated in the Centre intégré de santé et services sociaux de l’Outaouais. He offers a variety of services from strategic planning and implementation and coaching, to organizational diagnostics and organizational development.

Jean-Louis Denis
Professor of health policy and management at the School of Public Health-Université de Montréal | Senior scientist on health system and innovation at the Research Center of the CHUM (CRCHUM)| Visiting Professor, Department of Management, King’s College London
CFHI Faculty

Jean-Louis Denis PhotoJean-Louis Denis holds the Canada research chair (tier I) on governance and transformation of health care organizations and systems. His current research looks at integration of care and services, health care reforms and health system transformation, medical compensation and professional leadership and clinical governance. In recognition for his academic contribution to the field of health policy and management, he was nominated member of the Academy of Social Sciences of the Royal Society of Canada in 2002 and fellow of the Canadian Academy of Health Sciences in 2009. Recent papers have been published in Journal of Health Politics, Policy and Law, Organization Science, Academy of Management Annals, Milbank Quarterly, Administration and Society, Implementation Science and Journal of Public Administration Research and Theory. Since 2016, he is co-editor of The Palgrave Organizational Behaviour in Healthcare monograph series.

Jim Handyside
Consultant, Improvision Healthcare Inc., Lucan, ON
CFHI Lead Faculty

Jim Handyside PhotoJim holds a BSc. in Human Kinetics and worked for ten years applying ergonomics and human factors research to safety with Ontario Hydro and St. Joseph’s Health Care, London. He holds certificates in quality management, safety, Lean Healthcare and education and is committed to translating state-of-the-art know-how into sustainable improvement in safety and quality. He formed Improvision Healthcare Inc. in 1995. Jim has worked for the past twenty-five years helping healthcare organizations make improvement through advice, education, coaching and improvement collaboratives. His work in quality improvement began with the CQI Network in 1992 and he has designed and delivered learning programs across North America as well as in Taiwan and India. He is presently working with the University of Toronto supporting  IDEAS, an Ontario-wide learning program designed to raise capacity for quality improvement. Jim served as quality improvement leader for Vermont Oxford Network’s NICQ collaborative between 1998 and 2014. 

Christopher Hayes
Chief Medical Information Officer, St. Joseph’s Healthcare Hamilton, ON. | Assistant Professor, Department of Medicine and the Institute for Health Policy at the University of Toronto, Toronto, ON.
CFHI Lead Faculty and Clinical Improvement Advisor

Christopher Hayes Photo

Dr. Hayes is a 2013-14 Canadian Harkness/IHI Fellow in Health Care Policy and Practice, where he spent a year at IHI researching strategies to improve the success and sustainability of quality improvement initiatives. Formerly, Dr. Hayes was the Medical Director of Quality and Performance at St. Michael’s Hospital in Toronto, from 2006 November 2016. From 2008 to 2015 Chris was the medical officer for the Canadian Patient Safety Institute, where he chaired the Canadian Safe Surgery Saves Lives program. He is a recognized leader in patient safety and quality improvement, working with regional, national, and international organizations, and has received multiple distinctions and awards.


Christina Krause
Executive Director, BC Patient Safety & Quality Council
CFHI Faculty

Christina Krause PhotoChristina holds a Masters in Science in community health and epidemiology from the University of Saskatchewan, and a Bachelor of Home Economics in family science and nutrition from the University of British Columbia. Her passion and interests include the use of social change models and network theory in efforts to engage and mobilize stakeholders to improve quality of care. More recently, this has expanded to include social media to create enhanced connections and shared learning. Christina was an author on the Canadian Disclosure Guidelines and serves as Master Faculty with the Institute for Healthcare Communication’s Disclosing Unanticipated Medical Outcomes.


Patty O’ConnorRN, MscN, CHE, FCCHL
Senior Advisor, Patient Engagement and the McGill Nursing Collaborative | Associate Professor, Ingram School of Nursing at McGill University, Montréal, QC. | Former Director of Nursing, McGill University Health Centre, Montréal, QC.
CFHI  Lead Faculty and Clinical Improvement Advisor

Patty O’Connor PhotoMs. O’Connor is a Certified Health Executive, and Past President of the Academy of Canadian Executive Nurses. She has completed fellowships with the Canadian Foundation for Healthcare Improvement (EXTRA program), the Canadian College of Health Leaders (CCHHL) and the U.S. Commonwealth Fund.  Her current efforts are focused on engaging patients and frontline staff in the re-design of care delivery systems, and in supporting evidence-informed practice and administration. In 2012, Ms. O’Connor was recognized as one of the Top 8 Women in Business in the Healthcare Sector in Quebec, and in 2014, she was awarded the CCHL National Nursing Leadership Award.

Sophie Baillargeon, BScN, MScN
Interim Associate Director of Nursing for Quality, and Performance and Patient Engagement at the McGill University Health Center, Montréal, QC. | President, Council of Nurses at McGill University Health Center, Montréal, QC. | McGill Faculty of Management: Lean Six Sigma Training – Green Belt
CFHI Faculty

Sophie Baillargeon PhotoShe earned her bachelor’s degree in Nursing at University de Montréal and her master’s degree at McGill. She has been a nurse manager at the MUHC for the past 17 years in the intensive care (adult and pediatric), neurosurgery and dialysis units. Her lecturing experience in nursing at the bachelor’s and master’s levels encompasses the universities of Montréal, McGill and Abitibi-Témiscamingue. She recently completed a one-year Improvement Advisor program at the Institute for Healthcare Improvement in Boston. Her areas of interest include family-focused care, improvement in processes, quality and safety of patient of care, and nurse manager development in a context of interdisciplinary partnership.

Caroline Barbir
President and Chief Executive Officer, Integrated Health and Social Services Centre of Laval, Laval, QC.
CFHI Faculty

Caroline Barbir PhotoShe has a Bachelor of Science degree from McGill University, a Masters in Health Administration from University of Montreal and is a recipient of the Foster G. McGaw Award. Caroline has held a number of senior executive positions throughout her career including that of Chief Operating Officer of the Chest Institute of the Royal Victoria Hospital, now part of the McGill University Health Centre.

She is a Certified Health Executive (CHE) with the Canadian College of Health Leaders and also maintains a membership in good standing with the "Ordre des administrateurs agréés du Québec" and the "Cercle des Administrateurs de Sociétés Certifiés". In June 2011 she obtained a certificate in governance from the "Collège des Administrateurs de Sociétés" of Laval University and the Directors College of McMaster University and thus holds the titles of "Administrateur de Sociétés Certifié" (ASC) and Chartered Director (CD). She has served on a number of Boards such as the Board of the Canadian College of Health Leaders, the Quebec Hospital Association and more recently the Quebec Association of Health and Social Service Establishments.

Jocelyn Downie, SJD, FRSC, FCAHS
University Research Professor, Faculties of Law and Medicine at Dalhousie University, Halifax, NS. | Faculty Associate, Dalhousie Health Law Institute, Halifax, NS.
CFHI Faculty

Jocelyn Downie PhotoShe is the author of Dying Justice: A Case for Decriminalizing Euthanasia and Assisted Suicide in Canada and served as the Special Advisor to the Senate Committee on Euthanasia and Assisted Suicide (1994-95), a member of the Royal Society of Canada (RSC) Expert Panel on End-of-Life Decision-Making (2011), a member on the Provincial-Territorial Expert Advisory Group on Physician-Assisted Dying, a member of the legal team for the plaintiffs in Carter v. Canada (Attorney General) (the case that resulted in medical assistance in dying becoming legal in Canada), and an expert in the various Parliamentary and Senate hearings on the new federal medical assistance in dying legislation.


Vincent Dumez
Creator and Leader, Patient Partner Program of the faculty of Medicine of the university of Montreal, Montréal, QC. | Co-Director, Collaboration and Partnership Unit at the University of Montreal, Montréal, QC.
CFHI Faculty

Vincent Dumez PhotoMr. Vincent Dumez holds a finance degree and a master in science of management from Montreal’s international business school Hautes Études Commerciales (HEC). Up until 2010, Mr. Dumez was an associate in one of Montreal’s most influential consulting firm where he acted as a senior strategic consultant. Suffering from severe chronic diseases for more than three decades, M. Dumez has been actively involved in the thinking and the promotion of the ‘patient partner’ concept at Montreal University. This involvement has come forward over the recent years through the completion of his master’s dissertation on patient-doctor relationship, his contribution to the training of patients, his work on various boards of community organizations and his involvement as a speaker in national and international forums and workshops addressed to healthcare professionals. Mr. Dumez also worked on various projects related to patient engagement for renowned institutions such as the Ministry of Health and Social Services of Quebec (MSSS), the Institutes of Health Research in Canada (CIHR) or the National Institute for Excellence in Health and Social Services (INESSS). He sits on several governance committees and working of these institutions. Vincent is a member of CFHI’s Board of Directors.

Jim Easton
Managing Director of Health, Care UK, Reading Berkshire, UK
CFHI Faculty

Jim Easton PhotoJim Easton has been an executive in the healthcare system in England for over 25 years. He has held leadership positions in hospital services, mental health, primary care and national policy. He was the Chief Executive of York Hospitals NHS Foundation Trust. In 2009 Jim took on the role of National Director of Transformation for the National Health Service (NHS) in England, responsible, amongst other areas, for the program to deliver £20b of efficiency savings whilst improving quality across the whole range of NHS services nationally. He was also the national NHS Director responsible for the development of the 111 number.  When he left this role at the end of 2012 the National Audit Office independently assessed that the first three years of the program had successfully delivered its challenging objectives. Throughout his career, Jim has had a deep interest in the application of quality improvement approaches to the delivery of improved quality and value of healthcare services, and the role of leaders in achieving such improvement.

Lynn Edwards, BScN, PDt, MHSA, Extra Fellow
Senior Director, Primary Health Care and Chronic Disease Management, Nova Scotia Health Authority, NS
CFHI Faculty

Lynn completed her BSc Nutrition at Mount Saint Vincent University, her internship at St. Michael’s hospital and her Masters in Health Administration from Dalhousie University. She has completed her EXTRA Fellowship with CFHI. Lynn has worked in both rural and urban Nova Scotia as a health administrator and a clinical dietitian working in a variety of inter-professional collaborative teams, and at the Department of Health in Primary Health Care and as the Director of Acute and Tertiary Care. Health system integration as well as chronic disease prevention and management is an area of interest and professional focus throughout her career. 

François-Pierre Gauvin, PhD
Research Associate, Centre of Excellence on Partnerships with Patients and the Public based at the Centre de Recherche du Centre Hospitalier de l’université de Montréal, Montréal, QC.
CFHI Faculty

François-Pierre Gauvin PhotoAfter studying political science at Laval University, he completed a PhD in health research methodology at McMaster University. He is also a strategic advisor for the McMaster Health Forum’s citizen engagement initiative. His work focuses on patient and public engagement in research and health-system transformation. Over the years, he has developed an expertise in deliberative processes, policy analysis, evidence-based policymaking, and qualitative research methodologies.


Fred Horne, MBA
Principal, Horne and Associates | Adjunct Professor, School of Public Health, University of Alberta
CFHI Faculty

Fred HorneFred Horne is a health policy consultant and served as Alberta’s Minister of Health from 2011-2014.  He is a frequent speaker and panelist on health system issues in Canada. Fred’s career in health policy spans over thirty years and includes extensive experience in policy development and coordination, health system design and transformation, and stakeholder engagement. Fred holds an MBA from Royal Roads University and the Certificate in Dispute Resolution from York University.  He currently serves as Chair of Medbuy Corporation, and as a director of the Canadian Physiotherapy Association and the Canadian Frailty Network.


Colleen Kennedy
Director, Innovation and Engagement with the BC Patient Safety & Quality Council, Vancouver, BC.
CFHI Faculty

Colleen Kennedy PhotoColleen holds a Master of Information Studies and a Master of Health Administration from the University of British Columbia. She has completed training in quality improvement and the collaborative breakthrough series through the Institute for Healthcare Improvement. Colleen also has her Green and Black Belt in Lean Health Care from the Canadian Logistics Institute. She joined the BC Patient Safety & Quality Council in 2014 as a Quality Leader supporting clinical improvement initiatives. Prior to this, she led improvement efforts across the continuum of care through her role as the Manager of Quality and Patient Safety for Interior Health West and Patient Experience for Interior Health (IH).  Colleen’s passion is to work with health care professionals at the point of care to facilitate system-level improvements. 

Rose LeMay
CFHI Director, Northern and Indigenous Health
CFHI Faculty

Rose LeMay PhotoRose is Tlingit from the Taku River First Nation in northern British Columbia. With an educational background in psychology and community development, Rose has worked in six federal departments and provincial ministries, the Assembly of First Nations; and has experience across early childhood development, mental health and addictions, and health systems. She has advanced positive discussion and action on cultural competence across Indigenous early child development, mental health and health systems. She is the International Chair of the Wharerātā Group, a network of Indigenous leaders in mental health with a goal to increase Indigenous client outcomes through mental health systems change. With more than fifteen years of experience in national and international Indigenous well-being, she has spoken and keynoted conferences around the world. She developed the national Indigenous Community Development course, a widely recognized training to support federal government employees to increase their own cultural competence in working with Indigenous peoples, and contribute to reconciliation. Over 1500 people have taken the course with highly successful evaluations and response, with some calling it “transformative” both professionally and personally. Rose is a Certified First Nations Health Manager, alumnus of the Governor General’s Leadership Conference, and the recipient of numerous Deputy Minister and Assistant Deputy Minister’s awards. Rose is the author of Building Community, co-author of The Wharerata Declaration, and guest editor of the 2016 special issue on Indigenous inclusion of the Journal of Social Inclusion.

Audrey L’Espérance, PhD
Research Coordinator, with the Canada Research Chair in Patient and Public Partnership at the Centre de Recherche du Centre hospitalier de l’Université de Montréal (CRCHUM), Montréal, QC.
CFHI Faculty

Audrey L’Espérance PhotoAudrey completed a PhD in political science at the University of Ottawa and a two-year postdoctoral fellowship at the University of Toronto. Audrey was also a visiting scholar at BIOS – Centre for the Study of Bioscience, Biomedicine, Biotechnology and Society at the London School of Economics and Political Science in the UK. Her work has focused on public policies and practices related to assisted reproduction, medical activism and policy-making processes. Over the years, she has developed an expertise in program evaluation, public policy analysis and project management in various academic and public-health settings.

Destine Lord
Senior Improvement Lead, Canadian Foundation for Healthcare Improvement, Ottawa, ON.
CFHI Faculty

Destine Lord PhotoShe brings over six years of facilitation experience working with government programs in order to help them establish goals, make concrete plans and identify risks. Since 2013, she has been delivering Indigenous cultural competence training across Canada.  Destine has been to more than eight First Nation and Inuit communities as an ally and relationship builder. Most recently she has been working on digital innovation projects, ensuring that northern and remote communities are reflected in Government of Canada service improvement policies and initiatives. Destine has a honors degree in Mass Communication from Carleton University and a master’s degree in Journalism from Bond University.

Jose Pereira
Professor, University of Ottawa and McMaster University | Palliative Care physician at The William Osler Hospital in Brampton | Director of Research at the College of Family Physicians of Canada | Scientific Director and co-founder of Pallium Canada
CFHI Faculty

Pallium Canada is a non-profit organization established in 2001 and dedicated to developing palliative care capacity and access by providing palliative care education opportunities for health care professionals. These include the Pallium LEAP Course and Pallium Pocketbook and app.

His career has been focused in Palliative Medicine for the last 21 years where he has worked as a clinician, educator and researcher. Prior to that he worked as a rural family physician in Manitoba and South Africa. He has extensive experience working in various settings, including as:

  • consultant in the community in support of family physicians and primary care teams,
  • consultant in tertiary hospitals and hospices, and
  • attending physician in tertiary palliative care units.

He established the acute palliative care unit at the Foothills Hospital in Calgary in 2001 and more recently led the establishment of the regional hospice palliative care in the Ottawa Champlain region, the first such program in Ontario. José was awarded the Queen’s Golden Jubilee Medal in 2002 and the Queen’s Silver Jubilee Medal in 2012 for his work developing palliative care in Canada.

Kaye Phillips, PhD
Senior Director, Canadian Foundation for Healthcare Improvement (CFHI), Ottawa, ON.
CFHI Faculty

Kaye Phillips PhotoKaye leads CFHI’s New Brunswick Appropriate Use of Antipsychotic (NB-AUA) Collaborative and a Pan-Canadian spread collaborative on Reducing Antipsychotic Medication Use in Long Term Care. She also leads the design and integration of strategic evaluation and performance measurement across CFHI. Kaye brings over 10 years of experience as a decision support and change management specialist in quality improvement and collaborative patient and family centered care. Kaye has directed CFHI’s flagship EXTRA program, produced and delivered improvement and measurement curriculum, and led program, corporate, and cross-regional strategic planning and outcome evaluations.



Melanie Rathgeber
President and Lead Consultant, Merge Consulting, Vancouver, BC. | Faculty, BCPSQC’s Quality Academy, Vancouver, BC.
CFHI Faculty

Melanie RathgeberMelanie specializes in using data for quality improvement. Melanie’s experience in quality improvement and program evaluation have provided her with a strong basis to facilitate and lead both small and large scale improvement initiatives.  Melanie’s improvement experience spans a variety of health care sectors including primary care, mental health, acute care, and chronic disease. Melanie led improvement and measurement initiatives at two provincial quality councils (Saskatchewan and BC) and more recently switched her focus to mental health where she worked first hand with staff and patients to measure and improve quality of care. She has received training from international experts on appropriate data display and analysis for quality improvement and enjoys delivering and advising on this material. Her other keen area of interest is optimizing the role of patients, clients, and families in improving health care services. 

Robert Reid, MD, MPH, PhD
Chief Scientist, Trillium Health Partners | Professor, Institute for Health Policy, Management and Evaluation, University of Toronto, Toronto, ON.

Robert Reid PhotoDr. Reid received his medical degree from the University of Alberta and completed a master of public health in epidemiology and a doctorate of health policy and management from the Johns Hopkins University. He is internationally recognized for his research developing and testing population-based innovations in primary care delivery, prevention services and chronic care. Dr. Reid is best known for his work in developing and evaluating Group Health Cooperatives’ pioneering patient-centred medical home in Seattle, Washington, which coordinated and streamlined team-based care to improve quality, patient experience and yield cost savings. Dr. Reid has lectured nationally and internationally on the organization, financing and delivery of care.

Stephen Samis
CFHI Vice-President, Programs, Ottawa, ON.
CFHI Faculty

Stephen Samis PhotoMr. Samis has experience in health research, policy development, knowledge exchange, partnership development and advocacy. Stephen joined CFHI in 2010 to lead the implementation of CFHI's new strategic plan. Since that time he has re-positioned the organization with new programming, new branding and new partnerships. Stephen has played a leadership role in positioning CFHI as Canada's national healthcare improvement organization. Prior to CFHI, he was national director of Health Policy at the Heart and Stroke Foundation of Canada. Stephen moved to Ottawa in 2000 to take on the role of Manager, Research and Analysis, Population Health, at the Canadian Institute for Health Information.

Lucy A. Savitz, PhD, MBA
Assistant Vice President for Delivery System Science in the Institute for Healthcare Delivery Research at Intermountain Healthcare | Research professor appointment in Epidemiology, University of Utah
CFHI Faculty

Lucy A. SavitzLucy Savitz is on the IHI faculty for impacting cost and quality. At Intermountain, Dr. Savitz has been involved in studying the effective spread of evidence-based, cost-effective care process models. She leads the Intermountain-based, AHRQ ACTION III network, serves on the on the Board representing Discovery and Dissemination for the High Value Health Care (HVHC) Collaborative, and is HVHC Co-PI for the AHRQ Center of Excellence award to Dartmouth.  Dr. Savitz currently serves as Chair of the Academy Health Committee on Advocacy and Public Policy, the CMS Executive Leadership Council, the AHRQ National Advisory Council, and the AARP National Policy Council.  She previously served as an Economist for the Colorado Legislative Council, Financial Planner for UNC Health Care, and is a past Malcolm Baldrige Examiner in 2001 and 2002.  She holds a Ph.D. from University of North Carolina at Chapel Hill’s School of Public Health and an MBA from the University of Denver.

Lisa Schilling, RN, MPH
Vice President, Healthcare Performance Improvement
Director, Care Management Institute Center for Health System Performance
CFHI Faculty

Lisa SchillingLisa Schilling, RN, MPH, is national vice president, Healthcare Performance Improvement and Director of Kaiser Permanente’s Center for Health System Performance. She leads the enterprise-wide strategy to develop and implement clinical and operational systems to accelerate learning and spread organizationally.  Her responsibilities include oversight of the performance improvement and design functions and leading the Garfield Innovation Center.  As part of the Care Management Institute she also leads the planning to adopt KP’s total health strategy in care delivery starting with maternal and child health, obesity prevention and treatment and behavior change models for member wellness. A leader with more than 25 years’ experience, Lisa has been a nurse and leader of the surgical critical care service line and community health improvement leader at Fletcher Allen Healthcare, in Burlington, Vermont. Prior to Kaiser Permanente, she was the national director of critical care services at VHA Inc. focusing on improving delivery system performance. Lisa has served on the editorial board of the Joint Commission Journal for Quality and Safety and has authored several publications on related topics.  A current AHA senior fellow, Lisa has been an AHA Fellow, graduate of the Intermountain Advanced Training Program and the Harvard Business School Executive Leadership Program. She was recently recognized as one of Becker’s top 10 leaders in quality and the 2014 Juran Institute Executive Master Black Belt. Lisa is only the second healthcare executive to have received this award for leadership of business improvement systems. Her education includes degrees in biology from the University of Vermont, nursing from Castleton State College, and Masters in Public Health, administration and health outcomes from UNC Chapel Hill.

Susan Shaw, MD
Director, Physician Advocacy and Leadership, Saskatchewan Medical Association | Board Chair, Saskatchewan Health Quality Council
CFHI Faculty

Susan ShawDr Susan Shaw balances a rewarding career in Critical Care Medicine and Anesthesiology with clinical and system improvement work at the local, regional and provincial level in Saskatchewan.  She has been a successful department head, a physician leader with the Saskatchewan Surgical Initiative, and Co-led the Saskatoon Health Region Safer Every Day Breakthrough Initiative.   Susan is currently Board Chair for the Saskatchewan Health Quality Council, a member of the Provincial Leadership Team, and Director of Physician Advocacy and Leadership with the Saskatchewan Medical Association. Susan is looked to as a leader in patient-centred care, physician leadership, continuous improvement, and large scale change.  


Dr. Samir K. Sinha MD,  DPhil, FRCPC
Director of Geriatrics of the Sinai Health System and University Health Network Hospitals, Toronto, ON | Associate Professor of Medicine at the University of Toronto and the Johns Hopkins University School of Medicine.

CFHI Faculty

Samir K. Sinha PhotoA Rhodes Scholar, Samir is a highly regarded clinician and international expert in the care of older adults. His research focuses on how to build better models of care for older adults across the continuum of care that achieve both better patient and system outcomes.  In 2014, Canada’s Maclean’s Magazine proclaimed him to be one of Canada’s 50 most influential people and its most compelling voice for the elderly. He has consulted and advised governments and health care organizations around the world and is the Architect of the Government of Ontario’s Seniors Strategy.


Dr. Lynn Stevenson, PhD, RN
Associate Deputy Minister, British Columbia Ministry of Health, BC. | Adjunct Professor, School of nursing University of British Columbia, BC | Adjunct Professor, School of nursing University of Victoria, Victoria, BC.
CFHI Faculty

Lynn Stevenson PhotoLynn is a senior health care executive with extensive leadership experience in health care operations, quality and safety, human resources and research.  Lynn has a PhD with a research focus on organizational change, practice and leadership. In her role as Associate Deputy Minister she provides leadership to the Health Services portfolio including Medical Beneficiary and Pharmaceuticals, Health Service policy, quality assurance, Population and Public Health, Planning and Innovation divisions and Health Sector performance, information, analytics and reporting. Lynn has held senior executive positions in Island Health, Fraser Health and British Columbia Cancer Agency.  She has board experience as the past co-chair of the British Columbia Academic Health Council, a member of the Royal Roads University School of Leadership Studies Advisory Council and the University of Victoria Human and Social Development Advisory Committee. Lynn is recognized for her leadership abilities and has received awards from the Canadian College of Health Leaders, the University of Victoria and the College of Registered Nurses of British Columbia. Lynn is the Chair of CFHI’s Board of Directors.

Mary Uhl-Bien, Ph.D.
BNSF Railway Endowed Professor of Leadership in the Neeley School of Business at Texas Christian University (TCU) in Fort Worth, Texas.
CFHI Faculty

Mary Uhl-BienMary is also a Fellow at the Lancaster Leadership Centre in Lancaster, England. Dr. Uhl-Bien’s research and teaching interests are complexity leadership, relational leadership and followership. Her work has been recognized with best paper awards and her research on leadership and adaptability in the healthcare industry was awarded a grant from Booz Allen Hamilton. Mary is active in executive education, teaching for the Brookings Institute, the Gallup Organization, and universities in the U.S., Europe and Australia.




G. Ross Baker PhotoG. Ross Baker
Professor, Institute of Health Policy, Management and Evaluation at the University of Toronto, Toronto, ON. | Director, MSc. Program in Quality Improvement and Patient Safety at the University of Toronto, Toronto, ON.
CFHI Faculty and Coach

Among his recent research projects are a study of patient engagement strategies in a number of leading organizations in Canada, the US and the UK. This study examines the strategies used to create effective patient and family engagement and the linkage of these strategies to efforts to improve care and care experiences. Ross is co-lead for a large quality improvement training program, IDEAS (improving and Driving Excellence Across Sectors) funded by the Ontario Ministry of Health in collaboration with ICES (Institute for Clinical Evaluative Sciences) and HQO (Health Quality Ontario). Ross Baker, together with Dr. Peter Norton of the University of Calgary led the Canadian Adverse Events study which was published in the Canadian Medical Association Journal in 2004. Baker and Norton were awarded the Health Services Research Advancement Award for their work on patient safety and quality improvement by the Canadian Health Services Research Foundation. Ross has been a member of the Health Quality Council board in Saskatchewan since 2005. He chaired an Advisory Panel on Avoidable Hospitalizations for the Ontario Ministry of Health and Long Term Care whose report was released by the Ministry in November 2011. He also served as a member of the King’s Fund (London, UK) Commission on Leadership and Management in the NHS in 2010-2011 and has been a member of the Improvement Science Development Group of the Health Foundation in London since 2011.

Rachel Bard, RN, M.A.Ed.
CFHI Coach

Rachel Bard PhotoPrior to retiring in January 2014, served as CEO of the Canadian Nurses Association from January 2009 to 2013. Before joining CNA, she held numerous leadership positions with the government of New Brunswick as Deputy Minister of Environment 2007-08; Deputy Minister of Post-Secondary Education, Training & Labour 2003-07; Assistant Deputy Minister of Public Health & Medical Services 2001-03; Assistant Deputy Minister & CEO New Brunswick Community Colleges 2000-2001; Assistant Deputy Minister of Post-Secondary Education 1998-2000. Prior to that she had a progressive career in Mental Health from 1971 to 1998 holding a number of position in the clinical, administrative and educative fields. Her last position was Executive Director of Programs, Mental Health Services Division for the Province of New Brunswick. Her activities also extend to the international and national scenes, among others was the Canadian delegate at the International Council of Nurses; the International Labour Conference – Youth Employment; OECD Center for Educational Research and Innovation Board. Has been CNA President from 1996-98; Chairperson of Board of Directors for LearnSphere Canada 2009-2012; Société Santé en Français Inc 2005-07 and the Canadian Association of Administrators of Labour Legislation 2005-07. Has been a board member of different organizations such as the Institute on Governance 2009-11; the Canadian Nurses Foundation 1994-96 & 2009-13; The New Brunswick Innovation Foundation 2003-07; the Regional Development Corporation 2003-08 and the Canadian Coordinating Office for Health Technology Assessment 2001-03.   Currently she is the public member on the Board of Trustees of the Canadian Bar Law for the Future Fund (LFFF); the East Champion for the Canadian Health Leadership Network (CHLNet); Chairperson of the CNF Board of Director; and Member of the Board of Governors Collège Communautaire du NB.

Roger Paquet PhotoRoger Paquet
Consultant | Chairman of the Board, Institut d’excellence en santé et services sociaux (INESSS).
CFHI Coach

Mr. Paquet has a master’s degree in Social Work from Université Laval and 40 years of experience working in the health and social services field. He began his career in various general management roles in the Outaouais region, including in rehabilitation centres and hospitals. In 1996, he joined the team at the Ministry of Health and Social Services, first overseeing the research and assessment sector, and then the regional coordination sector. After working at the Ministry of Research for a brief period, he returned to the Ministry of Health and Social Services as the Deputy Minister for Budgets and Capital Assets, before being appointed Deputy Minister of Coordination. In 2006, he was appointed Deputy Minister, a position he held until 2009. During these years, Mr. Paquet developed a meticulous approach to management and performance improvement. In addition, he led the reform that resulted in the establishment of Health and Social Services Centres.

Marcel Villeneuve, M.Sc.
President, Consulting Firm
CFHI Coach

Marcel Villeneuve PhotoHas thirty years of experience in health and social services field with nineteen years as senior manager including almost a decade as Executive Director of the Montreal Health & Social Services Board.  For the past thirteen years he has been president of a consulting firm dedicated to the health and social services sector and notably health organizations, hospitals, rehabilitation centers, regional agencies, health ministries, NGOs and, private sector.  Marcel holds a Master Degree in Management Sciences (M. Sc.) and recently completed certification as ASC (Administrateur de sociétés certifié) and Chartered Director from Collège des administrateurs de sociétés (Université Laval).

Dr. Michael Apkon, MBA, MD, PhD
President and CEO, The Hospital for Sick Children (SickKids), Toronto, ON.

Michael Apkon PhotoDr. Apkon is a physician executive and pediatric intensive care specialist serving in senior leadership roles at several top academic hospitals. From his first administrative role as the Medical Director of Pediatric Critical Care at Yale through his current role as CEO at SickKids, since January 2014, Dr. Apkon has led program development as well as improvements in quality and safety all aimed at improving bedside care. Dr. Apkon has held senior executive roles at the Children’s Hospital of Philadelphia and Yale-New Haven Health System as well as faculty positions at University of Toronto, University of Pennsylvania and Yale University.

Dr. Manuel Borod
Director, Division of Supportive and Palliative Care Programs at the McGill University Health Centre (MUHC), Montréal, QC
Assistant Professor, Oncology at McGill University, Montréal, QC

Dr. Manuel BorodDr. Borod practiced family medicine for 20 years prior to embarking on a career in palliative care. He developed the home care program at Mount Sinai Hospital before moving to the MUHC on a full-time basis. Dr. Borod has a particular interest in the role of humour in palliative care and has long been a dedicated teacher and mentor to medical students and residents. He is currently expanding the supportive care services at the MUHC, which includes the development of a survivorship program. Dr. Borod is a recipient of the Henry and Margaret Johnson Award in Oncology. 

Dr. Michel Bureau, M.D.
Professor, Faculty of Medicine – Pediatrics Department, Université de Sherbrooke, Sherbrooke, QC. | General Manager, Medical and University Affairs, Ministry of Health and Social Services

Michel Bureau PhotoMichel Bureau was awarded a medical degree (M.D.) with distinction from Université Laval in 1968, prior to completing special training in respirology, pediatrics and neonatology at McGill University in 1974. Dr. Bureau studies the ontogeny of normal and pathological respiratory control in newborns. His notable achievements include establishing the Jeremy Rill Centre at the Montreal Children’s Hospital. This provincial centre conducts research on sudden infant death syndrome and provides support services.  He also played a key role in establishing three major research centres at the Université de Sherbrooke. Dr. Bureau was the president of the Fonds de la recherche en santé du Québec (FRSQ) from 1995 to 2003. In addition, he helped create various CIHRs and the Canadian Foundation for Healthcare Improvement.  He is also the Vice-President of Valorisation-Recherche Québec and a board member of several organizations, including Genome Québec, PharmaVision, CANVAC and SICHUM.  Dr. Bureau is a professor, researcher and member in good standing at the Collège des médecins and the Royal College of Physicians and Surgeons of Canada.

Isabelle Ducharme
Master Trainer and Leader of My Toolbox, McGill University Health Centre, Montreal, QC.
CFHI Patient Advisor

Isabelle Ducharme PhotoMy toolbox is a self-management workshop for people with chronic illnesses. She adapted a version specifically for people with spinal cord injury. Ms. Ducharme is an experienced patient after surviving a car accident that left her quadriplegic and ovarian cancer. She has been working on social integration of people with disabilities for more than 20 years. During these years, she has presented at various conferences and facilitated multiple workshops on creating awareness for integrating people with disabilities.


Nicolas Fernandez, PhD
Assistant Professor, Center for Applied Pedagogy in the Health Sciences (CAPHS) of the Faculty of Medicine at the Université de Montréal, Montréal, QC.
CFHI Patient Advisor

Nicolas Fernandez PhotoRecipient of a transplanted kidney in 2008, Nicolas learned to manage his dialysis treatments, both peritoneal and hemodialysis, over a period of eight years. Nicolas has published in the field of medical education and cognitive science as well as in the field of group development and collaboration. Since 2010, Nicolas contributes regularly to initiatives aimed at integrating patient perspective into training of health professionals, health research and organizational change in clinical settings. 



Julian Gollner
Senior Manager, EY’s Advisory Services practice, Vancouver, BC

Julian GollnerJulian has over 12 years of experience working with executives and other leaders across multiple Canadian provinces. His recent clients have core government ministries, hospitals, as well as provincial/regional health authorities and agencies. He focuses primarily on helping executives in healthcare and other public sector organizations with strategic planning, organization design, and other major transformational changes - helping leaders to clarify how, when, and what is needed to achieve their vision, and to help effectively steer progress towards it.



Malcolm J. Moore, MD
Professor of Medical Oncology and Pharmacology
President of the BC Cancer Agency
CFHI Faculty

Malcolm J. MooreHe was previously Head of Medical Oncology and Hematology at Princess Margaret Cancer Centre in Toronto, as well as Director of the Drug Development Program and co-director of the McCain Centre for Pancreatic Cancer at Princess Margaret. Dr Moore was an EXTRA Fellow in Cohort 6 in 2009 working on a project entitled “Redesigning Ambulatory Care at Princess Margaret Hospital” with other senior leaders from Princess Margaret.



Mari Jo Pires
Patient Advisor, McGill University Health Center, Montreal, QC
CFHI Patient Advisor

Mari Jo Pires PhotoMari Jo Pires has mandated several international business development projects, and provided business support to a major telecom operator. Her focus has always been to identify how to improve on services and support to the end user. Given her medical condition, she has been involved with understanding and supporting her several diagnoses. In 2008, she became a facilitator for the Chronic Disease Self-Management Program (CDSMP) from Stanford University, known as “MyTool Box” at the MUHC. This program has had huge success among people living with chronic conditions. She is a certified trainer for CDSMP. Her involvement at the MUHC continues to this day, as an interface on patients’ committees and in patient engagement activities. She has participated as a patient advisor on the Transforming Care at the Bedside (TCAB) project and volunteered as a patient greeter at the Montreal Neurological Institute. More recently, she participated on the MSEquip Team as a patient advisor working on telephone access to the clinic. She is also sitting on several MUHC committees on Quality and Safety.

Michael E. Roach
President, CEO, and Vice Chair of the Board at CGI, Gloucester, ON.

Michael E. Roach PhotoMr. Roach holds a Bachelor of Arts in Economics and Political Science as well as an Honorary Doctorate in Business Administration from Laurentian University in Sudbury, ON. Under Mr. Roach’s leadership, CGI has experienced significant growth through the execution of the company’s “Build and Buy” profitable growth strategy. In 2014 Mr. Roach was named the most innovative CEO of the year by Canadian Business Magazine in recognition of CGI’s business model, strategy and ways of fostering efficiency. Prior to joining CGI, Mr. Roach held a position as President and CEO of Bell Sygma Inc. (Bell Canada subsidiary). His earlier career with Bell Canada spanned 25 years. Mr. Roach sits on the board of directors for the Centre for Addiction and Mental Health (CAMH) Foundation. He is also member of the Business Council of Canada and serves on the National Executive committee for the Governor General’s Canadian Leadership Conference 2017. 

Michael Wagner, MPA
Executive director, Advisory Board International, Washington, DC
Senior Leadership Fellow, Ko Awatea, New Zealand
CFHI Faculty

Michael WagnerMichael Wagner is Executive Director of Advisory Board International where he researches leadership development, culture building, and transformational strategy. He regularly works in more than 18 countries across 5 continents. Michael also serves as Senior Leadership Fellow with Ko Awatea, focused on launching World Health C.L.I.M.B – a global leadership development initiative. Michael served four terms as elected South Dakota Legislator and was Vice Chair of Health and Human Services. Michael earned his MPA from Harvard University, where he was honored as an Archibald Bush Leadership Fellow and Lucius N. Littauer Fellow.