Safe, efficient and respectful transportation of patients

Centre hospitalier de l’Université de Montréal (QC)

The Challenge

The number of intra-CHUM patient transfers is now over 5,500. Due to its tertiary and quaternary vocation, the CHUM takes in patients heading for, or arriving from, other network institutions for short periods of time. Every year, over 10,500 patient transfers are carried out with external institutions. The annual cost of internal and external transfers is over $2.75 million. The construction of a new, ultramodern university hospital with a capacity of 772 beds is currently influencing all our actions and our strategic plan. Integrating our three current hospitals (Hôtel-Dieu, Hôpital Notre-Dame and Hôpital Saint-Luc) in a future single site will demand a high degree of multi-faceted, long-term strategic planning, from the human, financial, information, equipment administration and process review points of view.

The Improvement Project

Faced with significant safety deficiencies in intersite patient transfers, the CHUM wishes to adopt a new procedure that is safe, efficient and respectful of patients’ needs. 


Cécile Lagoutte, Conseillère senior en développement organisationnel, Direction du Soutien à la Transformation, Centre hospitalier de l'Université de Montréal (CHUM)

Roch Parent, Médecin spécialiste, médecine interne; Cogestionnaire médicale, DRC Médecine contemporaine; Adjoint au DSP: gestion des lits et coordonnateur de l'urgence, Centre hospitalier de l'Université de Montréal (CHUM)

Stéphane Trépanier, Cogestionnaire clinico-administratif service transversal: bloc opératoire, salle de réveil, chirurgie d'un jour et préadmission. Direction des regroupements clientèles, Centre hospitalier de l'Université de Montréal (CHUM)