EXTRA Team Photo

Centre intégré de santé et de services sociaux (CISSS) de Chaudière-Appalaches (Québec)

  • Carole Bordes, Directrice adjointe Logistique, CISSS de Chaudière-Appalaches, Lévis, Québec
  • Véronique Boutier, Directrice administrative de la recherche, CISSS de Chaudière-Appalaches, Lévis, Québec
  • Josée Chouinard, Directrice du programme soutien à l’autonomie des personnes âgées, CISSS de Chaudière-Appalaches, Montmagny, Québec
  • Daniel Paré, Président Directeur Général, CISSS de Chaudière-Appalaches, Sainte-Marie, Québec

The Care Attendant: FOR the user THROUGH Logistics

The CISSS de Chaudière-Appalaches must innovate to enhance the well-being of its population while providing good value for money. The increasing burden of cognitive disorders in long-term care facilities (CHSLDs) poses a challenge for our organization, which requires a refresh to offer a quality client experience. In this respect, the shortage of healthcare staff is a major issue.

Our project aims to maximize the tasks performed by care attendants so that they may play a pivotal role in the services provided to patients. Our working assumption is that by upgrading care attendants’ skills through a logistical analysis to pool and synchronize all work flow tasks affecting patients, care attendants will be empowered to play a privileged role in caring for patients and ensuring their well-being. These tasks should be sufficiently optimized to permit their integration without any additional cost to the organization. Beyond service optimization and greater job satisfaction for care attendants, we also expect clinical benefits for patients such as an increase in the use of non-pharmacological approaches and a decline in disruptive behaviors thanks to the presence of the care attendants.

In order to test our assumptions, we propose to carry out a comprehensive scan of planned and unplanned activities for patients in two CHSLDs in our catchment area, and to asses our interventions afterward. From an organizational standpoint, the benefits of this project will foster excellence within our institutions.