Well coordinated care: Addressing cracks in the system

Session Resources

Presentation (PDF, 1.18 MB)

Related CHSRF Material

Improving transitions across the continuum of care (CEO forum briefing booklet page 21)

Thursday, March 3, 2011
12:30 p.m. EST
Call available in English only.

Watch the video


How can we ensure that patients move seamlessly from one point of care to another? Be part of the conversation.

This session of Researcher on Call examines the role of local, regional and ministerial actors in the integration of health services. Improving transitions in care is important for improving the overall care experience of patients and families. To offer better care that achieves improved outcomes, actors at multiple levels must come together to define and realize a shared vision of what they need to accomplish to achieve, operate and manage a system of integrated care. The Integrated Client Care Project, currently underway in Ontario, will be presented as an example of how achieving a shared vision can facilitate well coordinated care. The project is studying the process and impact of reorganizing care around patients’ needs with the broader goal of redesigning Ontario’s healthcare system to dramatically improve the value of care—where value is the patients’ outcomes for the total cost of care for their condition.

Featured Speakers

Shirlee Sharkey imageShirlee Sharkey, President and CEO, Saint Elizabeth Health Care.

Shirlee Sharkey is president and CEO of Saint Elizabeth Health Care (SEHC), a leader and innovator in the delivery of home and community care. SEHC employs more than 4,000 staff and receives 3.8 million visits annually. Ms. Sharkey is also CEO of Community Rehab, which joined the Saint Elizabeth Health Care family in 2008 and continues to operate as an independent, interdisciplinary, home healthcare organization.

Ms. Sharkey is a past chair of George Brown College in Toronto, a former president of the Canadian Home Care Association, chair of the World Homecare and Hospice Organization, past president of the Registered Nurses Association of Ontario (RNAO) and, in 2007, was appointed by Ontario’s Minister of Health and Long-Term Care to act as an expert advisor on staffing and care standards for long-term care homes in Ontario.

Ms. Sharkey is an adjunct professor at the University of Toronto, working with the Lawrence S. Bloomberg Faculty of Nursing and the Faculty of Medicine. Also the recipient of numerous awards, she was most recently recognized with the Innovation Award for Health Care Leadership from the Canadian College of Health Leaders, in 2010.

Mary Kardos imageMary Kardos Burton, Project Manager, Integrated Client Care Project, OACCAC.

Mary Kardos Burton, a leader in the health and social services sectors, was formerly with the Ministry of Health and Long-Term Care as Assistant Deputy Minister of the Acute Services Division. In this role, she worked with Ontario's hospitals, and the Community Health Division—responsible for long-term care, mental health and community services. She formerly held senior executive positions with the Ministry of Community and Social Services.

At the national level Mary was co-chair of the Advisory Committee on Population Health and Health Security, a federal-provincial public health committee that recommended strategies to provincial territorial Ministers and Deputy Ministers on such issues as immunization, pandemic influenza, healthy living, and health care human resources.

Currently, Mary is an independent consultant focusing on interim executive management.
She is the Project Manager for the Integrated Client Care Project; an initiative to transform client care. Other assignments have included:

  • Consultant to the Canadian Patient Safety Institute
  • Chair of two Standards Committees for the Accessibility Directorate of Ontario
  • Interim Executive Director, Central West Community Care Access Centre
  • Special Advisor, Toronto Central Local Health Integration Network
  • Interim Vice President of Strategic Initiatives and Community Partnerships at the United Way of Greater Toronto. 

For more information, please contact roc-csa@chsrf.ca or 613-728-2238 ext. 221.