Patients as partners

Sept 21, 2011
12:00 p.m. EST

Watch the video


There is widespread recognition that including patients in discussing issues and sharing in decision-making can lead to more effective delivery of healthcare services. Research shows that patient-centred care, with its focus on patient preference and experience, is a key component of quality.

Engaging the public, in particular, is important for two reasons: members of the public are directly affected by healthcare policies and services, and they also play a critical role in managing their own health. The potential benefits of public engagement include the development of policies that better meet citizen needs and improve citizens’ health outcomes. Public engagement can also be viewed as a goal in itself because it encourages participative democracy, public accountability and transparency.

Join the discussions on Sept 21 when CHSRF on Call examines the role that citizens play as patients, decision-makers, and caregivers and how these roles are changing dramatically as part of reform.

Featured Speakers

MMendelsonMatthew Mendelsohn,
Director, Mowat Centre for Policy Innovation

Matthew Mendelsohn is the founding Director of the Mowat Centre in the School of Public Policy & Governance at the University of Toronto. The Mowat Centre is a non-partisan public policy think tank that undertakes applied research on important federal issues, informed by Ontario’s realities.

Prior to assuming his current position, Matthew served for five years as a Deputy Minister in the Ontario government where he held responsibility, variously, for Intergovernmental Affairs, the Democratic Renewal Secretariat and the Office of International Relations and Protocol. He also served as Associate Secretary to the Cabinet in the Cabinet Office.

Prior to joining the Ontario government, Matthew was a member of the Political Studies Department at Queen’s University for over a decade, where he published widely on Canadian politics, and where he also served as Director of the Canadian Opinion Research Archive. From 1996 – 1998, Matthew took a leave from Queen’s to work with the federal government as a Senior Advisor in the Privy Council Office.  

Matthew received his B.A. from McGill University and Ph.D. from the Université de Montréal, and held a post-doctoral fellowship at the University of British Columbia. Matthew lives in Toronto with his wife, two young sons and their troublesome Rhodesian Ridgeback named Whiskey.

Will FalkWill Falk,
Executive Fellow in Residence, Health Policy and Public Sector Transformation, Mowat Centre

Will Falk is an independent director and advisor. He has academic appointments at the University of Toronto as an Adjunct Professor at the Rotman School of Management and as an Executive Fellow in Residence at the Mowat Centre for Policy Innovation. He spent 19 years as a strategist and consultant in New York and Toronto advising top academic centres, governments, and public companies in healthcare. Will now works with innovative provider systems and firms as a board director, owner or as an advisor to the CEO. Will is an advocate for child welfare issues and adoption system reform.

His current Appointments include:

  • Adjunct Professor, University of Toronto’s Rotman School of Management
  • Executive Fellow in Residence, Mowat Centre for Policy Innovation, School of Public Policy and Governance, University of Toronto
  • Board of Directors, Institute for Clinical Evaluative Sciences
  • Board of Directors, Medseek
  • Board of Directors, Children’s Aid Foundation
  • Board of Directors, Home Trust (TSX:HCG)
  • Board of Directors, Incanus Public Affairs
  • Board of Directors, William Osler Health System
  • Strategic Advisory Board, StrataHealth
  • Strategic Counsellor to the Executive Team, St. Joseph’s Health System  

KMcQuillenKelly McQuillen,
Director, Patients as Partners, Primary Health Care, BC Ministry of Health Services 

Kelly has 18 years of experience as a director and strategic healthcare professional working for the federal, territorial (Yukon) and provincial (Manitoba and British Columbia) governments. She is a registered dietician who has an in-depth knowledge of public health, primary healthcare, health promotion and nutrition.

Kelly is committed to patient-and family-centred care as an innovative approach to the planning, delivery, quality improvement and evaluation of health care, an approach that is grounded in mutually beneficial partnerships among individuals, families, communities and providers.

Her current position enables and facilitates patient and family voice, choice and representation in the care, quality improvement and system redesign of primary healthcare in BC.