How do you Measure Patient Engagement and Capture its Impact?

November 26, 2013
12:00 - 1:30pm ET


The fourth and final webinar in our Patient Engagement for Healthcare Improvement series, How do you Measure Patient Engagement and Capture its Impact will explore the importance of measurement when planning and implementing patient engagement initiatives as well as the methods and tools used by two organizations to demonstrate the impact of partnering with patients and families in healthcare planning, delivery and evaluation.

You’ll hear about important Patient Engagement Projects at the McGill University Health Centre and the BC Forensic Psychiatric Hospital, where measurement of quantitative and qualitative data contributed to insights towards more meaningful engagement and opportunities for strengthening improvement strategies.

Objectives :

  • Identify the different contexts and requirements for measuring the impact of patient and family engagement
  • Explore the intersection of meaningful engagement and continuous quality improvement
  • Share ideas about how collaborative processes involving patients and/or their families can lead to more meaningful measures, more focused improvement strategies and better outcomes and results



Mireille Brosseau imageMireille Brosseau, Senior Advisor, Patient Engagement and Improvement, CFHI

Mireille oversees the Patient Engagement Projects (PEP) initiative, which supports decision-maker led teams from healthcare organizations to uncover lessons learned and promising practices that engage patients in the design, delivery and evaluation of health services. In this capacity, she has gained insight and knowledge regarding the diversity of ways the patient voice can be embedded in quality improvement initiatives. Prior to this, she coordinated the curriculum and mentoring components of the Executive Training for healthcare improvement (EXTRA) program. 

Mireille holds an M.A. in Counselling and Spirituality from Saint Paul University in Ottawa and started her career as an interfaith chaplain at The Ottawa Hospital. She then gained experience in adult education and business development in both the private and public sectors before arriving at CFHI in 2006.

Guest Speakers:

Patricia OConnor imagePatricia O'Connor, RN, MScN, CHE, FCCHL is the Director of Nursing and Chief Nursing Officer of the McGill University Health Centre (MUHC), and an assistant professor in the School of Nursing at McGill. She is a Certified Health Executive, Past President of the Academy of Canadian Executive Nurses, & a Board member of a number of healthcare organizations. Patricia completed an EXTRA Fellowship with Canadian Health Services Research Foundation in 2004-06, a fellowship with the Canadian College of Health Leaders, focusing on reducing adverse events, and in 2008-09, she was one of 15 persons chosen from 6 nations for the U.S. Commonwealth Fund Harkness Fellowship Program in Health Policy and Practice. She examined innovations in interdisciplinary work redesign and new care delivery models. Her current efforts are focused on engaging patients and frontline staff in the redesign of inpatient care systems.

Alain Biron imageAlain Biron, N. PhD is Assistant to the Director, Quality and Performance at the McGill University Health Centre (MUHC) and Assistant Professor at the Ingram School of Nursing, McGill University. He completed a fellowship on how high performing healthcare organizations are using performance measurement to drive improvement at the microsystem level. He has published in the domain of health services research especially on the interaction between nursing work environment and safety outcomes.

Jamie Livingston imageJamie Livingston is a criminologist and assistant professor in the Department of Sociology and Criminology at St. Mary's University, Halifax, Nova Scotia. He studies issues of social inclusion and social justice for people with mental illness who are involved, or are at risk for being involved, in the criminal justice system. His current research program is primarily concentrated on understanding the effects of stigma on the lives of people with mental health and substance use problems, which includes studying how people with mental illness experience stigma (i.e., self-stigma) and examining how social structures produce social inequality and exclusion (i.e., structural stigma).

Other areas of research concentrate on improving the interaction between people with mental illness and the police; increasing meaningful patient engagement in the design, delivery, and evaluation of forensic mental health services; and improving health service delivery to criminal justice populations. Jamie’s research uses innovative methodological approaches, such as participatory action research, mixed methods, and systematic review/meta-analysis. He also strives to achieve social action and change through research.

Mario Di Carlo imageMario Di Carlo has held management and senior management positions in international and crown corporations since the 1980s, and has focused essentially on customer service and sales.

Over the years, he has used his personal and professional experience, in addition to his passion for service, to advance causes dear to his heart. As a result, he has been involved on the ground and on the board of various not-for-profit organizations dealing with health, poverty and education, including the Quebec Polio Association, Butterfly Wings Foundation, the Association québécoise de la douleur chronique, West Island Mission, The Refuge and the Royal Astronomical Society of Canada.

In 2007, his path crossed that of the McGill University Health Centre (MUHC) when he was asked to participate in a pilot project as a facilitator for the Chronic Disease Self-Management Program (CDSMP) of Stanford University, known as “My Toolbox” at the MUHC. He is a certified T-Trainer for CDSMP. His involvement with the MUHC now includes being Co-Chair of the Montreal Neurological Hospital Users’ Committee, Executive Member of the MUHC Users’ Committee, Patient Representative of the Transforming Care at the Bedside (TCaB) project and member of the Vigilance Committee.

Mario Di Carlo holds a Bachelor of Arts in Translation from Concordia University. He participated in editing the French version of Living a Healthy Life with Chronic Conditions (third and fourth editions), as well as in translating the Workbook and Leader Manual of the Chronic Pain Self-Management Program (CPSMP). He speaks several languages, and is fluent in both English and French.

Maria Judd imageMaria Judd, Senior Director, Patient Engagement and Improvement, CFHI
Maria provides strategic leadership for developing and implementing strategies, programs and activities in support of CFHI’s mission, with a particular focus on engaging patients and families in healthcare improvement work. Maria’s passion for healthcare improvement has evolved from her diverse roles within the health system, such as a community health centre board member, clinician, program manager and researcher. She has extensive experience in knowledge transfer and exchange, establishing and promoting new ventures, creating education programs, developing clinical practice guidelines and convening expert groups.

Prior to joining CFHI in 2005, Maria worked in a variety of health-related organizations. As the best practices program manager for the Canadian Physiotherapy Association, she designed a program of activities to support evidence-informed practices among members and their colleagues. She also coordinated the Cochrane Collaboration’s Musculoskeletal Group at the University of Ottawa where much of her work focused on the development of evidence-based resources, such as systematic reviews, and supporting knowledge translation activities. Maria holds a Master of Science in Epidemiology and Community Medicine from the University of Ottawa and a Bachelor of Science in Physical Therapy from the University of Toronto.