How do we plan for meaningful, effective, and appropriate patient engagement?

May 23, 2013
12 pm to 1:30 pm ET


The second of four webinars in our much anticipated Patient Engagement series, How do we plan for meaningful, effective, and appropriate patient engagement? will introduce participants to the essential steps in planning their engagement processes: identifying the goals and objectives; ensuring representation and inclusion; and building capacity for engagement. Participants will gain an understanding of what makes patient engagement meaningful, effective and appropriate – for both patients AND providers.

Hear how the Centre for Addiction and Mental Health in Toronto and the Fraser Health Authority in British Columbia developed and implemented a model to engage voices not traditionally heard in healthcare improvement. We will discuss their lessons learned, successes, as well as the challenges they met and overcame along the way.


  • Understand and explore meaningful, effective, appropriate patient engagement
  • Identify challenges and opportunities to ensure effective, meaningful and appropriate engagement 
  • Discuss how to build the capacity of patients and their families to support them in the engagement journey


**Development of this webinar has been made possible through a financial contribution from Health Canada, through the Canadian Partnership Against Cancer.**

Speaker and Moderator:

Mireille Brosseau, Program Lead, Citizen and Patient Engagement, CFHI

Mireille oversees the Patient Engagement Projects (PEP) initiative, which supports decision-maker led teams from healthcare organizations to uncover lessons learned and promising practices that engage patients in the design, delivery and evaluation of health services. In this capacity, she has gained insight and knowledge regarding the diversity of ways the patient voice can be embedded in quality improvement initiatives. Prior to this, she coordinated the curriculum and mentoring components of the Executive Training for Research Application (EXTRA) program.

Mireille holds an M.A. in Counselling and Spirituality from Saint Paul University in Ottawa and started her career as an interfaith chaplain at The Ottawa Hospital. She then gained experience in adult education and business development in both the private and public sectors before arriving at CFHI in 2006.

Guest Speakers:

Stephani Roy McCallum, Managing Director, Dialogue Partners Inc.

Stephani has worked on complex projects ranging from land use, health care, transportation, education, nuclear waste and environmental issues during her 18 years in the public engagement field. She has a passion for community engagement where outrage, high emotion and conflict are present. She views conflict as an opportunity to affect meaningful change, and high emotion as a signal that there is passion and energy for an issue. She has written countless public engagement toolkits, frameworks and policies, and has engaged fewer than ten to more than 10,000 stakeholders Stephani has worked across Canada, the U.S.A., Australia and Europe.

Stephani was the 2008 President of the International Association for Public Participation (IAP2), is a licensed trainer of the five-day Certificate in Public Participation for IAP2, and Co-Developer and a licensed trainer of IAP2’s new course: Emotion, Outrage and Public Participation. Stephani is a Certified Professional Facilitator with the International Association of Facilitators. She has a background in Sociology with an emphasis on race relations and native studies, a Graduate Certificate in Authentic Leadership and holds Certificates in Public Participation, Community Development, Facilitating Participatory Planning, Public Policy Moderation, Advanced Consensus Building, Outrage Management and Social Impact Assessment.

Mary Elizabeth Snow, Evaluation Specialist, Public Health, Fraser Health Authority, British Columbia

Dr. Beth Snow is the project lead for the Advancing Women’s Equity through a Strategy of Meaningful Engagement (AWESOME) Patient Engagement Project, which aims to create an effective, sustainable mechanism for meaningfully engaging a diverse group of women in program and policy development in Fraser Health for the purpose of creating acceptable, appropriate and accessible health care services.

Beth earned a Ph.D. in Human Nutrition from the University of British Columbia in 2006. Following her Ph.D. training, she spent two years working at the British Columbia Centre of Excellence for Women’s Health, where she ran an interdisciplinary research training program. In addition to her work at Fraser Health, she teaches at the Justice Institute of British Columbia and is working on her MBA at the Sauder School of Business at UBC.