What is Patient Engagement and Why Do It?

April 23, 2013
12 pm to 1:30 pm ET


The first of four webinars in our much anticipated Patient Engagement series, What is Patient Engagement and Why Do It?, will provide a practical introduction to patient engagement. Participants will gain an understanding of the concept of patient- and family-centred care, the benefits of patient engagement, and the foundational elements essential to working with patients and families in meaningful and effective ways.

Hear how Cancer Care Ontario and Alberta Health Services incorporated the foundations of patient and family engagement into their work and reflect on the opportunities that exist in your context for partnering with patients for quality improvement.


• Establish a common understanding of patient engagement 

• Identify the complementary aims of patient engagement and patient-centred care 

• Provide an overview of the foundations of meaningful engagement 

• Share a case study and other practical examples to support learning 

• Facilitate reflection and interaction between participants and speakers


**Development of this webinar has been made possible through a financial contribution from Health Canada, through the Canadian Partnership Against Cancer.**

Speaker and Moderator:

Mireille Brosseau, Program Lead, Citizen and Patient Engagement, CFHIMireille oversees the Patient Engagement Projects (PEP) initiative, which supports decision-maker led teams from healthcare organizations to uncover lessons learned and promising practices that engage patients in the design, delivery and evaluation of health services. In this capacity, she has gained insight and knowledge regarding the diversity of ways the patient voice can be embedded in quality improvement initiatives. Prior to this, she coordinated the curriculum and mentoring components of the Executive Training for Research Application (EXTRA) program.

Mireille holds an M.A. in Counselling and Spirituality from Saint Paul University in Ottawa and started her career as an interfaith chaplain at The Ottawa Hospital. She then gained experience in adult education and business development in both the private and public sectors before arriving at CFHI in 2006.

Guest Speakers:

Stephani Roy McCallum, Managing Director, Dialogue Partners Inc.
Stephani has worked on complex projects ranging from land use, health care, transportation, education, nuclear waste and environmental issues during her 18 years in the public engagement field. She has a passion for community engagement where outrage, high emotion and conflict are present. She views conflict as an opportunity to affect meaningful change, and high emotion as a signal that there is passion and energy for an issue. She has written countless public engagement toolkits, frameworks and policies, and has engaged fewer than ten to more than 10,000 stakeholders Stephani has worked across Canada, the U.S.A., Australia and Europe.

Stephani was the 2008 President of the International Association for Public Participation (IAP2), is a licensed trainer of the five-day Certificate in Public Participation for IAP2, and Co-Developer and a licensed trainer of IAP2’s new course: Emotion, Outrage and Public Participation. Stephani is a Certified Professional Facilitator with the International Association of Facilitators. She has a background in Sociology with an emphasis on race relations and native studies, a Graduate Certificate in Authentic Leadership and holds Certificates in Public Participation, Community Development, Facilitating Participatory Planning, Public Policy Moderation, Advanced Consensus Building, Outrage Management and Social Impact Assessment.

Jennifer Rees, Executive Director of Patient Experience, Alberta Health Services
Jennifer Rees is the Executive Director of Patient Experience, a section within AHS which fosters collaborative relationships between patients, families and health care providers to ensure the patients voice is heard during planning, delivery and the point of care. Her vision in strategic planning, program development and implementation, alongside team building are held in high esteem. From frontline hands on care to her progressive leadership roles, Jennifer keeps the patient and their journey in her vision at all times.


Stephen Samis Stephen Samis, Vice-President, Programs, CFHI  
Stephen has more than 15 years experience in research, policy development, knowledge exchange, partnership development and advocacy in the health sector. Prior to CFHI he was director of Health Policy at the Heart and Stroke Foundation of Canada from 2004 to 2010 and manager of Research and Analysis at the Canadian Institute for Health Information from 2000 to 2004. Before moving to Ottawa in 2000, Stephen was a health research and policy consultant in British Columbia, where he worked for the BC Ministry of Health, Health Canada, the BC Workers Compensation Board and others.

Stephen has a strong interest in health research and policy, population health and evidence-informed policy development to improve Canada's health systems and ultimately the health of Canadians. He holds a Master’s degree in Sociology from Simon Fraser University in British Columbia.



Download the presentation

Three Patient Engagement Projects were used to illustrate the content of our first Patient Engagement for Quality Improvement webinar:

Cancer Care Ontario
Cancer Care Ontario Video
Impact Story

The Toronto Rehabilitation Institute – University Health Network
Impact Story

Alberta Health Services
Alberta Health Services Video
Impact Story

Additional Resources:
Seeing through the eyes of patients
Engaging patient advisors
Emotional care pathways
IPFCC self-assessment inventory

Patient Engagement Resource Hub -- Now available!
CFHI has compiled a collection of resources that will provide easy access to patient engagement tools proven useful in Canada and internationally. This Hub can be accessed here. It is a work in progress, so please help us make it better by completing the survey and recommending resources!

Watch the session video