Who Needs to be Engaged? The Staff, Patient and Leadership Trilogy

October 2, 2013
12:30 pm to 2:00 pm ET


The third of four webinars in our Patient Engagement for Healthcare Improvement series, Who Needs to be Engaged? The Staff, Patient and Leadership Trilogy will focus on key considerations for staff, patients and leaders in making patient and family involvement a ‘way of life’ for healthcare organizations. This shift in culture takes time, strategies, resources—human, financial and educational—and must acknowledge the value of building collaborative and trusting relationships among staff and with patients and their families. Patient and family engagement is a continuous process that honours and benefits us all.

You’ll hear from the CEO of Kingston General Hospital, as well as a family advisor connected to Cancer Care Ontario, a front line nurse at the McGill University Health Centre and a prominent researcher from the University of Toronto who are each, in their own way, champions for building relationships to improve health services and health outcomes.


  • Increase participants’ understanding of the role of staff, patients and leadership in engagement
  • Illustrate what organizations have done to support staff and patients in creating a culture of engagement
  • Share ideas about how collaborative processes involving patients and/or their families can lead to improvements for patients and providers

**Development of this webinar has been made possible through a financial contribution from Health Canada, through the Canadian Partnership Against Cancer.**


Mireille Brosseau, Program Lead, Citizen and Patient Engagement, CFHI

Mireille oversees the Patient Engagement Projects (PEP) initiative, which supports decision-maker led teams from healthcare organizations to uncover lessons learned and promising practices that engage patients in the design, delivery and evaluation of health services. In this capacity, she has gained insight and knowledge regarding the diversity of ways the patient voice can be embedded in quality improvement initiatives. Prior to this, she coordinated the curriculum and mentoring components of the Executive Training for Research Application (EXTRA) program.

Mireille holds an M.A. in Counselling and Spirituality from Saint Paul University in Ottawa and started her career as an interfaith chaplain at The Ottawa Hospital. She then gained experience in adult education and business development in both the private and public sectors before arriving at CFHI in 2006.

Guest Speakers:

Leslee Thompson, President and CEO, Kingston General Hospital

Starting out as a critical care nurse, Leslee's passion for improving patient care has fueled a career that spans from the bed side to the board rooms of top tier organizations. She is an energetic, systems thinker who has led many teams through periods of significant change.

She has been Vice President, Cancer Care Ontario, Executive Vice President & Chief Operating Officer of Sunnybrook & Women’s Health Science Center; Chief Operating Officer of Toronto Western Hospital at University Health Network, and Senior Operating Officer of Royal Alexandra Hospital in Capital Health, Alberta. In the private sector, Leslee was Canadian Vice President Health System Strategies for Medtronic, a global medical devices company. She was also on the Board of Directors at Shoppers Drug Mart and is a Certified Corporate Director (ICD.D).

Leslee has an MBA from University of Western Ontario, a Masters of Nursing from University of Toronto, and a Nursing degree from Queen’s. Leslee is Chair of the Council of Academic Hospitals of Ontario and Board member of the Canadian Foundation for Healthcare Improvement and the Ontario Institute for Cancer Research. She has won awards for her contributions to the nursing profession, her leadership of a national public service program and for the advancement of best practices in healthcare management.

Anya Humphrey,Patient and Family Advisory Council Member, Cancer Care Ontario

Anya Humphrey is a retired psychotherapist from Campden, Ontario. Her interest in involving patients and families in the design and delivery of healthcare comes from having lost first her husband and then her son to cancer.

Anya is a member of the Patient and Family Advisory Council (PFAC) to Cancer Care Ontario. In that capacity, she also sits on the Measurement Working Group, which oversees the surveys given to cancer patients. Locally, she is part of a committee that is forming a PFAC at Juravinski Cancer Centre in Hamilton. Her focus is on gaps in the care of people who are dying.

Marjolaine Frenette,RN, BNI, M. A. (c) McGill University Health Centre

Marjolaine Frenette is a Transforming Care at the Bedside facilitator at the McGill University Health Centre. She is also a nurse clinician and a former frontline staff participant in the same program. Through her role, Marjolaine facilitaties the engagement of frontline staff and patients in the redesign of work processes, with the goal of understanding the care through the eyes of the patients and providing better, safer, more reliable and efficient care. The TCAB program was strongly supported by CFHI through the PEP initiative and this allowed her to participate with patients in presentations throughout Canada and the United States to spread the concepts and principles of patient engagement. She is also currently working on her Masters in Bioethics at the University of Montreal, examining the levels of intervention and their impact on end-of-life care in the hospital setting.

Ross Baker,Professor, Department of Health Policy, Management and Evaluation, University of Toronto

Ross Baker teaches and carries out research on patient safety, quality improvement strategies and leadership and organizational change. Together with Dr. Peter Norton, Ross led the Canadian Adverse Events study, published in the Canadian Medical Association Journal in 2004. Baker and Norton were awarded the Health Services Research Advancement Award by the Canadian Foundation for Healthcare Improvement (CFHI) in May 2009.

Ross was a member of the National Steering Committee on Patient Safety whose report in 2002 led to the creation of the Canadian Patient Safety Institute (CPSI). He co-chaired a working group on methods and measures for patient safety for the World Health Organization from 2006 to 2010 and chaired the Advisory Committee on Research and Evaluation for the Canadian Patient Safety Institute from 2005 to 2010.

In October 2008 Ross published a book, High Performing Healthcare Systems: Quality by Design, which analyzes leadership and organizational strategies in seven health care systems that have been successful in using improvement tools and knowledge to transform outcomes. Ross led a study of effective governance practices in improving quality and patient safety in 2009. Results from this study served as the basis for the Governance Toolkit and a course for trustees developed by the CPSI and the CFHI.

Ross chaired an Advisory Panel on Avoidable Hospitalizations for the Ontario Ministry of Health and Long Term Care. He also served as a member of the King’s Fund (London, UK) Commission on Leadership and Management in the NHS in 2010-2011.