Exploring a Model of Clinical Care Management Systems

January 16, 2013
12 pm to 1 pm ET


Logically, healthcare organizations should be organized around care delivery processes and the needs of the patient; however, this is not often the case. Convincing clinicians to change the way they deliver care is a challenge. Clinical care management systems, however, provide an effective approach for engaging physicians and other clinicians in improvement initiatives.

This session of CFHI’s Improvement On Call looks at transforming the health system where it matters most – clinical care. Dr. Ross Baker presents a model, developed to inform the Fraser Health Authority in British Columbia, for purposefully designed clinical systems that provide high-value care focused on the patient. The Fraser Health Authority is very interested in looking at models to better coordinate care for the frail elderly population.  



  • Participants will gain a better understanding of the concept of clinical care management systems. 
  • Participants will learn how clinical care management systems can transform care in their organizations. 
  • Participants will be encouraged to interact live with our speakers to address their questions/concerns.

Who should attend:

  • Health care leaders and providers 
  • Provincial health ministries’ staff 
  • Patients

Guest Speakers:

Ross Baker imageRoss Baker

G. ROSS BAKER is a professor in the Institute of Health Policy, Management and Evaluation at the University of Toronto where he teaches and carries out research on patient safety, quality improvement strategies and leadership and organizational change.

Ross Baker, together with Dr. Peter Norton of the University of Calgary led the Canadian Adverse Events study which was published in the Canadian Medical Association Journal in 2004. Baker and Norton were awarded the Health Services Research Advancement Award for their work on patient safety and quality improvement by CHSRF in May 2009.

Ross was a member of the National Steering Committee on Patient Safety whose report in 2002 led to the creation of the Canadian Patient Safety Institute. He chaired the Advisory Committee on Research and Evaluation for the Canadian Patient Safety Institute from 2005 to 2010.

In October 2008 Ross published a book, High Performing Healthcare Systems: Quality By Design, that analyzes leadership and organizational strategies in seven health care systems that have been successful in using improvement tools and knowledge to transform outcomes.

Ross served as a member of the King’s Fund (London, UK) Commission on Leadership and Management in the NHS in 2010-2011.

Dr. Nigel Murray imageNigel Murray, President and CEO of Fraser Health

Dr. Nigel Murray leads the overall management and delivery of health programs and services in one of the largest and fastest-growing health networks in Canada, overseeing acute care hospitals as well as community-based residential care, home health, mental health services, public health services and chronic disease management.

Dr. Murray was previously the Interim CEO of the Southland District Health Board and the Lead CEO for New Zealand Health Sector Industrial and Employee Relations. Prior to that, he worked in senior health administration roles including Acting General Manager, National Women's Hospital; General Manager, Planning and Development, Auckland District Health Board; and General Manager, Health Services Delivery Plan. In 1995, he was named a Member of the Order of the British Empire for services to health in the New Zealand Defence Force.


Stephen SamisStephen Samis, Vice-President, Programs, CFHI  

Stephen has more than 15 years experience in research, policy development, knowledge exchange, partnership development and advocacy in the health sector. Prior to CFHI he was director of Health Policy at the Heart and Stroke Foundation of Canada from 2004 to 2010 and manager of Research and Analysis at the Canadian Institute for Health Information from 2000 to 2004. Before moving to Ottawa in 2000, Stephen was a health research and policy consultant in British Columbia, where he worked for the BC Ministry of Health, Health Canada, the BC Workers Compensation Board and others.

Stephen has a strong interest in health research and policy, population health and evidence-informed policy development to improve Canada's health systems and ultimately the health of Canadians. He holds a Master’s degree in Sociology from Simon Fraser University in British Columbia.