On Call Innovation Conversation

Insights from Canadians: The current state and future priorities for healthcare in Canada

Held June 28, 2017



Did you know?

  • The Health Care in Canada (HCIC) survey measures and reports on pan-Canadian, real-world perceptions of healthcare providers and the public. It is the only multi-stakeholder survey of its kind in Canada.
  • Findings from these surveys can help organizations with evidence-based health policy and practice decisions.

Consider this …

Since 1998, the Health Care in Canada Survey has been helping stakeholders understand what Canadians think about their own health and the quality of their healthcare system. This has allowed for the trending over the years of major strengths and concerns. The survey seeks out the perceptions of doctors, nurses, pharmacists, allied health professionals, administrators, and patients and their families.

Results of the 2016 HCIC survey are now available. The 2016 survey looked at trends in quality and access, personal values, personal health status, chronic disease prevalence and management, patient-centred care, and end-of-life options.

Among the key findings:

  • Canadians believe wait times for healthcare services are getting worse.
  • More than 50% of Canadians aren’t taking their medicine as prescribed—and    cost is not the reason.
  • The public relies on the internet for healthcare information more than they do on their primary care provider.

Join us as we:

  • Learn more about the results of the 2016 HCIC survey
  • Explore how the survey can benefit your organization’s decision-making process
  • Gain insight into predictions for future innovations and improvements


Terry MontagueTerry Montague
Principal, CareNet Corporation Ltd.
A graduate in Science (Saint Francis Xavier) and Medicine (Dalhousie), Dr. Montague is a thought leader in the field of health social networks, with a primary focus on optimizing the care and outcomes of our aging populations with chronic illnesses. His publications include: “Patients First - Closing the Health Care Gap in Canada”; and “Patient Health Management for Dummies”. In 2016 Terry was appointed to the Order of Canada for his contributions to the management of cardiovascular disease and to the advancement of patient health management.

Currently, a Principal in CareNet, a health management consulting company, his previous experience includes: Professor of Medicine and Director of Cardiology at the University of Alberta; Vice-President of Patient Health at Merck Canada; and, Director-General of the Disease Management Research Group at the University of Montreal. A veteran of military service in Canada and overseas, his current affiliations include: Editorial Advisory Boards of Healthcare Quarterly and HealthcarePapers; Royal Canadian Regiment Association; Royal Canadian Legion; and President’s Club of Saint Francis Xavier University. He has been a contributing member of the Health Care in Canada survey since its inception in 1998.

Lesli MartinLesli Martin
Vice-President, POLLARA
Lesli is a 20-year public affairs and market research veteran with an extensive array of expertise gained through leadership roles across the industry. She leads the consumer insights and health affairs division within Pollara, with a specialty practice in reputation. Her areas of research expertise include communications, ad testing, advocacy campaigns, policy development, stakeholder assessment, customer experience and path to purchase measurement.

Prior to joining Pollara, Lesli was a senior researcher and account lead at Leger and comScore, and led research departments at Sears, Cossette, and Great Gulf Homes. She has authored research-based articles in peer-reviewed medical journals such as Canadian Respiratory Journal, and her research has appeared in most Canadian newspapers as well as Marketing Magazine. Lesli holds a BA in Business Communication from Brock University.

Joanna Nemis-WhiteJoanna Nemis-White
Principal, Strive Health Management Consulting Inc.
Joanna has worked collaboratively in the healthcare industry across Canada since 1990. For more than 19 years, she has developed and supported continuous quality improvement partnership projects aimed at enhancing patient care and outcomes, with numerous and diverse healthcare stakeholders in both the public, non-profit and private sectors. Joanna completed her Bachelor of Science from St. Francis Xavier University and worked with Merck Canada, in a variety of roles, for over 19 years before founding Strive Health in 2010.

As a leader in project and quality improvement, Joanna holds a Project Management Professional (PMP) Certification from the Project Management Institute (PMI)® and is certified in change management in accordance with Prosci® methodologies and tools. She is also skilled in knowledge translation, having co-authored 16 peer-reviewed papers, numerous project reports, white papers, presentations and posters. Joanna has been actively involved with the Health Care in Canada Survey since 2012.


Kaye Phillips PhotoKaye Phillips, Senior Director, CFHI

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