CFHI on Call Webinar Series

Measurement for Quality Improvement Webinar series

How do you know a change is an improvement? That’s the critical question for which data and timely measurement is always the answer. Getting that dashboard or framework of measures assembled and working for you to inform and enhance improvement efforts is critical. In this series, CFHI gets back to basics, starting with the importance and challenges of using and collecting data as well as creating run charts and control charts to track progress on improvement in real-time. The series then focuses on cost-benefit analysis and ways to embed economic parameters on resource use and costs into your data collection process. Finally, for those who are more advanced, the series delves into sampling considerations, analysis and interpretation of results and linking data from QI activities to inform overall system- and organization-level performance.

Join CFHI as we delve into the data to drive improvement. Sessions include:

Guest Presenters & Coaches:

Melanie RathgeberMelanie Rathgeber

Melanie is a CFHI measurement coach and president of Merge Consulting, specializing in using data for quality improvement. During the webinar series she will demonstrate the value of collecting data over time, the use of run charts to determine evidence of change, how to construct and analyze charts, as well as the use of control charts to explain gaps in quality.

Melanie’s improvement experience spans a variety of health care sectors including primary care, mental health and acute care. Melanie led improvement and measurement initiatives at two provincial quality councils (Saskatchewan and BC) and more recently switched her focus to mental health where she worked first hand with staff and patients to measure and improve quality of care.

Melanie has a passion for teaching and has been Faculty with BC’s Quality Academy since its inception in 2010, responsible for content on measurement and other fundamental QI techniques. She has received training from international experts on appropriate data display and analysis for quality improvement and enjoys delivering and advising on this material. Her other keen area of interest is optimizing the role of patients, clients, and families in improving health care services.

Nicole Mittmann, Executive Director, Health Outcomes and PharmacoEconomic (HOPE) Research Centre, Sunnybrook Health Sciences Centre

Trevor-StromeTrevor Strome 

Trevor has nearly two decades of healthcare informatics and analytics development experience. In his current role at the Winnipeg Regional Health Authority Emergency Program, Trevor leads the development and implementation of informatics and analytics tools for use in healthcare quality and performance improvement initiatives. He is also Assistant Professor with the Department of Emergency Medicine, University of Manitoba, where he participates on clinical and operations research projects and lectures on topics relating to data science, informatics, and quality improvement.

In addition to achieving Project Management Professional (PMP) certification, Trevor has certifications in both Lean and Six Sigma. Trevor has been involved in the successful commercialization of health informatics technology, including an Emergency Medical Services data system launched in cooperation with the University of Alberta and other commercial partners.

Trevor has co-authored three book chapters and numerous articles on healthcare topics, and is author of the book Healthcare Analytics for Quality and Performance Improvement published by John Wiley & Sons. You can read numerous healthcare analytics articles, download additional resources, and learn more about Trevor`s book on his blog at


Kaye PhillipsDr. Kaye Phillips, Senior Director, Evaluation and Performance Improvement

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