Making Data Matter: Measurement Basics for Quality Improvement

Held October 22, 2014

The first of 3 webinars in our Measurement for Quality Improvement Webinar Series


Healthcare systems are inundated with data, indicators and dashboards. But how well do healthcare providers and their organizations actually use data to understand healthcare pathways, processes and systems, and drive decisions? Oftentimes, data is too old to make timely decisions, or providers are skeptical about the validity of the information. Collecting and displaying data in 'real-time' enables healthcare leaders and staff to use data in a meaningful way, improving the quality and efficiency of care for patients and families.

On October 22, get back to the basics and join CFHI for an interactive session on using real-time data for quality improvement in healthcare. Participants will learn about:

  • The importance and challenges of measurement for quality improvement
  • The value of using run charts and control charts to analyze data over time
  • How to construct and analyze run charts
Who Should Participate

This series is ideal for healthcare professionals or teams who currently work with data or are in the process of designing and implementing a quality improvement initiative, including

  • Quality staff/advisors
  • Front-line staff and clinicians who are using data to drive improvement
  • Data and decision support specialists 
  • Managers and Directors interested in using data to understand care processes

Guest Presenters and Coaches:

Melanie Rathgeber imageMelanie Rathgeber

Melanie is a CFHI measurement coach and president of Merge Consulting, specializing in using data for quality improvement. During the webinar series she will demonstrate the value of collecting data over time, the use of run charts to determine evidence of change, how to construct and analyze charts, as well as the use of control charts to explain gaps in quality.

Melanie’s improvement experience spans a variety of health care sectors including primary care, mental health and acute care. Melanie led improvement and measurement initiatives at two provincial quality councils (Saskatchewan and BC) and more recently switched her focus to mental health where she worked first hand with staff and patients to measure and improve quality of care.

Melanie has a passion for teaching and has been Faculty with BC’s Quality Academy since its inception in 2010, responsible for content on measurement and other fundamental QI techniques. She has received training from international experts on appropriate data display and analysis for quality improvement and enjoys delivering and advising on this material. Her other keen area of interest is optimizing the role of patients, clients, and families in improving health care services.

Trevor-Strome-107Trevor Strome 

Trevor has nearly two decades of healthcare informatics and analytics development experience. In his current role at the Winnipeg Regional Health Authority Emergency Program, Trevor leads the development and implementation of informatics and analytics tools for use in healthcare quality and performance improvement initiatives. He is also Assistant Professor with the Department of Emergency Medicine, University of Manitoba, where he participates on clinical and operations research projects and lectures on topics relating to data science, informatics, and quality improvement.

In addition to achieving Project Management Professional (PMP) certification, Trevor has certifications in both Lean and Six Sigma. Trevor has been involved in the successful commercialization of health informatics technology, including an Emergency Medical Services data system launched in cooperation with the University of Alberta and other commercial partners.

 Trevor has co-authored three book chapters and numerous articles on healthcare topics, and is author of the book Healthcare Analytics for Quality and Performance Improvement published by John Wiley & Sons. You can read numerous healthcare analytics articles, download additional resources, and learn more about Trevor's book on his blog at


Kaye Phillips imageKaye Phillips

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