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How do we plan for meaningful, effective, and appropriate patient and family engagement?

February 20, 2014
12 pm to 1:30 pm ET


The second of four webinars in our much anticipated Patient and Family Engagement series, How do we plan for meaningful, effective, and appropriate patient and family engagement? will introduce participants to the essential steps in planning their engagement processes: identifying the goals and objectives; ensuring representation and inclusion; and building capacity for engagement. Participants will gain an understanding of what makes patient and family engagement meaningful, effective and appropriate – for both patients and families AND providers.

Hear how the Centre for Addiction and Mental Health in Toronto and the Fraser Health Authority in British Columbia developed and implemented a model to engage voices not traditionally heard in healthcare improvement. We will discuss their lessons learned, successes, as well as the challenges they met and overcame along the way.


  • Understand and explore meaningful, effective, appropriate patient and family engagement
  • Identify challenges and opportunities to ensure effective, meaningful and appropriate engagement
  • Discuss how to build the capacity of patients and their families to support them in the engagement journey
  • Reflect on case studies and share ideas through interactions between participants and speakers
  • Acquire tools and knowledge to guide next steps in patient and family engagement

**Development of this webinar has been made possible through a financial contribution from Health Canada, through the Canadian Partnership Against Cancer.**

Speaker and Moderator:

Maria Judd imageMaria Judd, Senior Director, Patient Engagement and Improvement, CFHI

As Senior Director, Patient Engagement and Improvement, Maria Judd is responsible for developing and implementing strategies, programs and activities in support of CFHI’s mission, with a particular focus on engaging patients and families in healthcare improvement work. Maria’s passion for healthcare improvement has evolved from her diverse roles within the health system, such as a community health centre board member, clinician, program manager and researcher. She has extensive experience in knowledge transfer and exchange, establishing and promoting new ventures, creating education programs, developing clinical practice guidelines and convening expert groups.

Guest Speakers:

Stephani Roy MccallumStephani Roy McCallum, Managing Director, Dialogue Partners Inc.

Stephani has worked on complex projects ranging from land use, health care, transportation, education, nuclear waste and environmental issues during her 18 years in the public engagement field. She has a passion for community engagement where outrage, high emotion and conflict are present. She views conflict as an opportunity to affect meaningful change, and high emotion as a signal that there is passion and energy for an issue. She has written countless public engagement toolkits, frameworks and policies, and has engaged fewer than ten to more than 10,000 stakeholders Stephani has worked across Canada, the U.S.A., Australia and Europe.

Stephani was the 2008 President of the International Association for Public Participation (IAP2), is a licensed trainer of the five-day Certificate in Public Participation for IAP2, and Co-Developer and a licensed trainer of IAP2’s new course: Emotion, Outrage and Public Participation. Stephani is a Certified Professional Facilitator with the International Association of Facilitators. She has a background in Sociology with an emphasis on race relations and native studies, a Graduate Certificate in Authentic Leadership and holds Certificates in Public Participation, Community Development, Facilitating Participatory Planning, Public Policy Moderation, Advanced Consensus Building, Outrage Management and Social Impact Assessment.

Dr. Beth Snow imageMary Elizabeth Snow, Evaluation Specialist, Public Health, Fraser Health Authority, British Columbia

Dr. Beth Snow is the project lead for the Advancing Women’s Equity through a Strategy of Meaningful Engagement (AWESOME) Patient Engagement Project, which aims to create an effective, sustainable mechanism for meaningfully engaging a diverse group of women in program and policy development in Fraser Health for the purpose of creating acceptable, appropriate and accessible health care services.

Beth earned a Ph.D. in Human Nutrition from the University of British Columbia in 2006. Following her Ph.D. training, she spent two years working at the British Columbia Centre of Excellence for Women’s Health, where she ran an interdisciplinary research training program. In addition to her work at Fraser Health, she teaches at the Justice Institute of British Columbia and is working on her MBA at the Sauder School of Business at UBC.

Dr. Sean Kidd imageSean Kidd, Ph.D., C.Psych., CPRP, Independent Clinician Scientist & Head, Psychology Service, Centre for Addiction and Mental Health, Schizophrenia Division

Sean Kidd is the Head of the Psychology Service in the Centre for Addiction and Mental Health's Schizophrenia Division and is an Assistant Professor with the University of Toronto Department of Psychiatry.

Dr. Kidd's interests include examining mechanisms of resilience among marginalized persons and the effectiveness of psychiatric rehabilitation interventions. His past work has focused on Assertive Community Treatment, policy and service development for homeless youth, and the delivery of recovery-oriented services.