CFHI - How do you Measure Patient Engagement and Capture its Impact?

How do you Measure Patient Engagement and Capture its Impact?

May 29, 2014
12:00 - 1:30pm ET


The fourth and final webinar in our Patient and Family Engagement series, How do you Measure Patient and Family Engagement and Capture its Impact will explore the importance of measurement when planning and implementing patient engagement initiatives as well as the methods and tools used by two organizations to demonstrate the impact of partnering with patients and families in healthcare planning, delivery and evaluation.

You’ll hear about important Patient Engagement Projects where measurement of quantitative and qualitative data contributed to insights towards more meaningful engagement and opportunities for strengthening improvement strategies.

Objectives :

  • Identify the different contexts and requirements for measuring the impact of patient and family engagement
  • Explore the intersection of meaningful engagement and continuous quality improvement
  • Share ideas about how collaborative processes involving patients and/or their families can lead to more meaningful measures, more focused improvement strategies and better outcomes and results
  • Acquire tools and knowledge to guide next steps in patient and family engagement


CFHI - Who needs to be engaged? The Staff, Patient/Family and Leadership Trilogy

Speaker and Moderator:

Maria Judd imageMaria Judd, Senior Director, Patient Engagement and Improvement, CFHI

As Senior Director, Patient Engagement and Improvement, Maria Judd is responsible for developing and implementing strategies, programs and activities in support of CFHI’s mission, with a particular focus on engaging patients and families in healthcare improvement work. Maria’s passion for healthcare improvement has evolved from her diverse roles within the health system, such as a community health centre board member, clinician, program manager and researcher. She has extensive experience in knowledge transfer and exchange, establishing and promoting new ventures, creating education programs, developing clinical practice guidelines and convening expert groups.

CFHI - How do you Measure Patient Engagement and Capture its Impact?

Guest Speakers: 

Sophie-Baillargeon imageSophie Baillargeon, BScN, MScN is Assistant to the Director of Nursing at the McGill University Health Centre (MUHC) and a lecturer at the School of Nursing at McGill University. She earned her bachelor's degree in Nursing at Université de Montréal and her master's degree at McGill. She has been a nurse manager at the MUHC for the past 17 years in the intensive care (adult and pediatric), neurosurgery and dialysis units. Her lecturing experience in nursing at the bachelor’s and master’s levels encompasses the universities of Montréal, McGill and Abitibi-Témiscamingue. She recently completed a one-year Improvement Advisor program at the Institute for Healthcare Improvement in Boston. Her areas of interest include family-focused care, improvement in processes, quality and safety of patient care, and nurse manager development in a context of interdisciplinary partnership.

Alain Biron imageAlain Biron, N. PhD is Assistant to the Director, Quality and Performance at the McGill University Health Centre (MUHC) and Assistant Professor at the Ingram School of Nursing, McGill University. He completed a fellowship on how high performing healthcare organizations are using performance measurement to drive improvement at the microsystem level. He has published in the domain of health services research especially on the interaction between nursing work environment and safety outcomes. 

CFHI - How do you Measure Patient Engagement and Capture its Impact?
Mario Di Carlo image

Mario Di Carlo has held management and senior management positions in international and crown corporations since the 1980s, and has focused essentially on customer service and sales. 

Over the years, he has used his personal and professional experience, in addition to his passion for service, to advance causes dear to his heart. As a result, he has been involved on the ground and on the board of various not-for-profit organizations dealing with health, poverty and education, including the Quebec Polio Association, Butterfly Wings Foundation, the Association québécoise de la douleur chronique, West Island Mission, The Refuge and the Royal Astronomical Society of Canada.

In 2007, his path crossed that of the McGill University Health Centre (MUHC) when he was asked to participate in a pilot project as a facilitator for the Chronic Disease Self-Management Program (CDSMP) of Stanford University, known as “My Toolbox” at the MUHC. He is a certified T-Trainer for CDSMP. His involvement with the MUHC now includes being Co-Chair of the Montreal Neurological Hospital Users’ Committee, Executive Member of the MUHC Users’ Committee, Patient Representative of the Transforming Care at the Bedside (TCaB) project and member of the Vigilance Committee. 

Mario Di Carlo holds a Bachelor of Arts in Translation from Concordia University. He participated in editing the French version of Living a Healthy Life with Chronic Conditions (third and fourth editions), as well as in translating the Workbook and Leader Manual of the Chronic Pain Self-Management Program (CPSMP). He speaks several languages, and is fluent in both English and French.


Dianne Gaffney imageDianne Gaffney has been working in the area of Interprofessional Practice and Education for the last 13 years. As a Registered Dietitian she has worked in a variety of clinical, research and administrative positions over the last 30 years. Prior to assuming her current role as Corporate Lead Professional Practice at the Huron Perth Healthcare Alliance, she was the Manager of Clinical Nutrition Practice, and Dietetic Internship Director at London Health Sciences Centre. She is an Adjunct Professor of Clinical Nutrition at Brescia University College, Western University. In her current role she has been responsible for the development and implementation of an Interprofessional Practice Model with a central focus of Patient and Family-Centred Care, and was the principle investigator on a Patient Engagement Project funded by the CFHI entitled “Engagement of Patients and Families on Hospital Unit Action Councils”.