CFHI On Call Logo

What is Patient and Family Engagement and Why Do It?

January 14, 2014
12 pm to 1:30 pm ET


The first of four webinars in our much anticipated Patient Engagement seriesWhat is Patient and Family Engagement and Why Do It?, will provide a practical introduction to patient engagement. Participants will gain an understanding of the concept of patient- and family-centred care, the benefits of patient and family engagement, and the foundational elements essential to working with patients and families in meaningful and effective ways. 

Hear how Cancer Care Ontario and Alberta Health Services incorporated the foundations of patient and family engagement into their work and reflect on the opportunities that exist in your context for partnering with patients for quality improvement.


  • Describe important concepts related to  patient and family engagement 
  • Identify the benefits and complementary aims of patient and family engagement and patient- and family- centred care 
  • Describe the foundations of meaningful engagement 
  • Reflect on case studies and share ideas through interactions between participants and speakers
  • Acquire tools and knowledge to guide next steps in patient and family engagement

**Development of this webinar has been made possible through a financial contribution from Health Canada, through the Canadian Partnership Against Cancer.**

Speaker and Moderator:

JuddMaria Judd, Senior Director, Patient Engagement and Improvement, CFHI

As Senior Director, Patient Engagement and Improvement, Maria Judd is responsible for developing and implementing strategies, programs and activities in support of CFHI’s mission, with a particular focus on engaging patients and families in healthcare improvement work. Maria’s passion for healthcare improvement has evolved from her diverse roles within the health system, such as a community health centre board member, clinician, program manager and researcher. She has extensive experience in knowledge transfer and exchange, establishing and promoting new ventures, creating education programs, developing clinical practice guidelines and convening expert groups.

Guest Speakers:

McCallumStephani Roy McCallum, Managing Director, Dialogue Partners Inc.

Stephani has worked on complex projects ranging from land use, health care, transportation, education, nuclear waste and environmental issues during her 18 years in the public engagement field. She has a passion for community engagement where outrage, high emotion and conflict are present. She views conflict as an opportunity to affect meaningful change, and high emotion as a signal that there is passion and energy for an issue. She has written countless public engagement toolkits, frameworks and policies, and has engaged fewer than ten to more than 10,000 stakeholders Stephani has worked across Canada, the U.S.A., Australia and Europe.

Stephani was the 2008 President of the International Association for Public Participation (IAP2), is a licensed trainer of the five-day Certificate in Public Participation for IAP2, and Co-Developer and a licensed trainer of IAP2’s new course: Emotion, Outrage and Public Participation. Stephani is a Certified Professional Facilitator with the International Association of Facilitators. She has a background in Sociology with an emphasis on race relations and native studies, a Graduate Certificate in Authentic Leadership and holds Certificates in Public Participation, Community Development, Facilitating Participatory Planning, Public Policy Moderation, Advanced Consensus Building, Outrage Management and Social Impact Assessment.

ReesJennifer Rees, Executive Director of Patient Experience, Alberta Health Services

Jennifer Rees is the Executive Director of Patient Experience, a section within AHS which fosters collaborative relationships between patients, families and health care providers to ensure the patients voice is heard during planning, delivery and the point of care. Her vision in strategic planning, program development and implementation, alongside team building are held in high esteem. From frontline hands on care to her progressive leadership roles, Jennifer keeps the patient and their journey in her vision at all times.



Download the Presentation

Patient Engagement Resource Hub -- Now available!

CFHI has compiled a collection of resources that will provide easy access to patient engagement tools proven useful in Canada and internationally. This Hub can be accessed here. It is a work in progress, so please help us make it better by completing the survey and recommending resources!

Watch the session video

Three Patient Engagement Projects were used to illustrate the content of our first Patient Engagement for Quality Improvement webinar:

Cancer Care Ontario
Cancer Care Ontario Video
Impact Story

The Toronto Rehabilitation Institute – University Health Network 
Impact Story

Alberta Health Services
Alberta Health Services Video
Impact Story

Additional Resources: 
Seeing through the eyes of patients
Engaging patient advisors
Emotional care pathways
IPFCC self-assessment inventory