Who Needs to be Engaged? The Staff, Patient/Family and Leadership Trilogy

April 15, 2014 
12:00 pm to 1:30 pm ET


The third of four webinars in our Patient and Family Engagement series, Who Needs to be Engaged? The Staff, Patient/Family and Leadership Trilogy will focus on key considerations for staff, patients and leaders in making patient and family involvement a ‘way of life’ for healthcare organizations. This shift in culture takes time, strategies, resources—human, financial and educational—and must acknowledge the value of building collaborative and trusting relationships among staff and with patients and their families. Patient and family engagement is a continuous process that honours and benefits us all.


  • Increase participants’ understanding of the role of staff, patients and leadership in engagement 
  • Illustrate what organizations have done to support staff and patients in creating a culture of engagement 
  • Share ideas about how collaborative processes involving patients and/or their families can lead to improvements for patients and providers.  
  • Acquire tools and knowledge to guide next steps in patient and family engagement

Join the discussion!

**Development of this webinar has been made possible through a financial contribution from Health Canada, through the Canadian Partnership Against Cancer.**

CFHI - Who Needs to be Engaged? The Staff, Patient and Leadership Trilogy

CFHI - How do we plan for meaningful, effective, and appropriate patient and family engagement?

Speaker and Moderator: 

Maria Judd imageMaria Judd, Senior Director, Patient Engagement and Improvement, CFHI 

As Senior Director, Patient Engagement and Improvement, Maria Judd is responsible for developing and implementing strategies, programs and activities in support of CFHI’s mission, with a particular focus on engaging patients and families in healthcare improvement work. Maria’s passion for healthcare improvement has evolved from her diverse roles within the health system, such as a community health centre board member, clinician, program manager and researcher. She has extensive experience in knowledge transfer and exchange, establishing and promoting new ventures, creating education programs, developing clinical practice guidelines and convening expert groups.

Guest Speakers:

Dr. Verna Yiu imageDr. Verna Yiu, Vice President, Quality and Chief Medical Officer for Alberta Health Services (AHS) 

Dr. Verna Yiu is Vice President, Quality and Chief Medical Officer for Alberta Health Services (AHS), the only single provincial healthcare system in Canada and also, the largest employer in Canada providing 24/7 service with over 100,000 employees (and over 7000 physicians). Prior to this role which commenced in August, 2012, she was the Interim Dean of the Faculty of Medicine & Dentistry at the University of Alberta preceded by senior positions in the dean’s office since 2000. Dr. Yiu is an alumnus of the University of Alberta (U of A) and Harvard University and currently, is a Professor of Pediatrics at the University of Alberta. Since returning to the U of A in 1994 as a pediatric nephrologist, her leadership roles have spanned heading clinical programs to spearheading medical education reform. She has had 15 years of leading in areas of health administration both within the healthcare delivery system and academic setting. Her current role in AHS is to help oversee the integration and coordination of a diverse, multifaceted, complex end-to-end health delivery model for the province through the five accountability functions: Quality & Healthcare Improvement, Strategic Clinical Networks, Clinical Informatics and Clinical Information Systems, Medical Affairs, and Partnerships with academic institutions and other physician led organizations. A key mandate of this position places strong emphasis on the importance of engagement, leadership development and relationships between the medical staff and the health care system.

Anya Humphrey imageAnya Humphrey, Patient and Family Advisory Council Member, Cancer Care Ontario 

Anya Humphrey is a retired psychotherapist from Campden, Ontario. Her interest in involving patients and families in the design and delivery of healthcare comes from having lost first her husband and then her son to cancer. 

Anya is a member of the Patient and Family Advisory Council (PFAC) to Cancer Care Ontario. In that capacity, she also sits on the Measurement Working Group, which oversees the surveys given to cancer patients. Locally, she is part of a committee that is forming a PFAC at Juravinski Cancer Centre in Hamilton. Her focus is on gaps in the care of people who are dying. 

Marjolaine Frenette imageMarjolaine Frenette,RN, BNI, M. A. (c) McGill University Health Centre 

Marjolaine Frenette is a Transforming Care at the Bedside facilitator at the McGill University Health Centre. She is also a nurse clinician and a former frontline staff participant in the same program. Through her role, Marjolaine facilitaties the engagement of frontline staff and patients in the redesign of work processes, with the goal of understanding the care through the eyes of the patients and providing better, safer, more reliable and efficient care. The TCAB program was strongly supported by CFHI through the PEP initiative and this allowed her to participate with patients in presentations throughout Canada and the United States to spread the concepts and principles of patient engagement. She is also currently working on her Masters in Bioethics at the University of Montreal, examining the levels of intervention and their impact on end-of-life care in the hospital setting. 

Ross Baker imageRoss Baker, Professor, Department of Health Policy, Management and Evaluation, University of Toronto 

Ross Baker teaches and carries out research on patient safety, quality improvement strategies and leadership and organizational change. Together with Dr. Peter Norton, Ross led the Canadian Adverse Events study, published in the Canadian Medical Association Journal in 2004. Baker and Norton were awarded the Health Services Research Advancement Award by the Canadian Foundation for Healthcare Improvement (CFHI) in May 2009.

Ross was a member of the National Steering Committee on Patient Safety whose report in 2002 led to the creation of the Canadian Patient Safety Institute (CPSI). He co-chaired a working group on methods and measures for patient safety for the World Health Organization from 2006 to 2010 and chaired the Advisory Committee on Research and Evaluation for the Canadian Patient Safety Institute from 2005 to 2010.

In October 2008 Ross published a book, High Performing Healthcare Systems: Quality by Design, which analyzes leadership and organizational strategies in seven health care systems that have been successful in using improvement tools and knowledge to transform outcomes. Ross led a study of effective governance practices in improving quality and patient safety in 2009. Results from this study served as the basis for the Governance Toolkit and a course for trustees developed by the CPSI and the CFHI. Ross chaired an Advisory Panel on Avoidable Hospitalizations for the Ontario Ministry of Health and Long Term Care. He also served as a member of the King’s Fund (London, UK) Commission on Leadership and Management in the NHS in 2010-2011.