On Call Innovation Conversation

Webinar Series: Patient Partnership in a Time of COVID-19

Since 2010, the Canadian Foundation for Healthcare Improvement has led and championed partnerships with patients, family and caregivers to improve quality across the continuum of care. But the COVID-19 pandemic brings a new reality to patient partnerships as we, together, navigate a fast-moving healthcare sector with high pressure and increased risks.

Together with our partners, the CFHI is hosting a series of discussion webinars to facilitate pan-Canadian conversations about patient engagement during this pandemic.

The webinars bring a patient partnership lens to specific and emerging issues, policies and practices that are rapidly developing and being implemented in response to COVID-19. These issues have direct impact on patients, families and caregivers and risk the quality and safety of care for both those receiving and delivering it.

Our aim is to provide a place for discussion about these critical issues of patient and family engagement, and, for participants to share and learn from each other as they respond to the evolving pandemic. The webinar topics are generated through conversations with our partners and networks and have immediate relevance.

The webinars will be recorded and made available on this webpage the following week.


Upcoming Webinars

Tuesday, May 26, 11.30am – 12.30pm (EDT)
Maintaining and Strengthening Patient/Family/Caregiver Partnerships

Co-Hosts: Claire Snyman (Patient Partner, British Columbia) and Carol Fancott (Director, CFHI)
Guest speakers: Caroline Wong (Executive Manager, Centre of Excellence for Partnerships with Patients and the Public, University of Montreal) and Vincent Dumez (Co-Director, Centre of Excellence for Partnerships with Patients and the Public, University of Montreal)

What does patient engagement look like in a time of COVID-19 from a patient, family or caregiver perspective and from an organizational and healthcare leader perspective? Participants on this webinar will discuss ways organizations have maintained their engagement and partnership activities and, in many cases, strengthened and accelerated their efforts. Participants will also share expectations and priorities for patients, families and caregivers.

Register Now


Past Webinars

Tuesday, May 12
Access to Care and System Navigation

Webinar Recording Now Available »

Presentation: Access to Care and System Navigation

Host: Heather Thiessen, Patient Partner
Guest speaker: Mario Lopez, Patient Partner and Mari Teitelbaum, Vice-President Strategy, Quality & Family Partnership and Chief Innovation Officer, CHEO 

How have organizations pivoted to support non-COVID-19 patients and families? Participants in this webinar will discuss changes in system navigation, such as shifting to virtual care, and how that might affect patients, families and caregivers. We will explore how many changes are being co-developed with patient partners and communicated with their support. We will also talk about support needed to access care, from a patient perspective, and potential solutions and contingencies to address challenges faced.

Tuesday, April 28
Wave 4 of COVID-19: Supporting Emotional Well-Being and Mental Health of Patients and Families

Webinar Recording Now Available »

Presentation: Wave 4 of COVID-19: Supporting Emotional Well-Being and Mental Health of Patients and Families »

Webinar Synopsis: Wave 4 of COVID-19: Supporting Emotional Well-Being and Mental Health of Patients and Families

Co-hosts: Isabel Jordan (Patient Partner, CFHI) and Denise McCuaig, Métis Elder
Guest speaker: Yona Lunsky (Director Azrieli Adult Neurodevelopmental Centre, Centre for Addiction and Mental Health [CAMH])

What challenges are patients, families and caregivers facing and how are they coping? This webinar will enable organizations to share approaches they are offering in partnership with patients, families and caregivers to support emotional, spiritual and mental well-being. We will also ask patients and families to share how they are approaching caring for their emotional well-being. We will facilitate a conversation about addressing longer term mental health trauma associated with COVID-19 and explore how partnerships and collaborations will help build solutions together.

Thursday, April 16
Family and Caregiver Presence Policies and Practices: COVID-19 and Looking to the Future

Webinar Synopsis: Family and Caregiver Presence Policies and Practices: COVID-19 and Looking to the Future

Co-hosts: Isabel Jordan (Patient Partner, CFHI) and Denise McCuaig, Métis Elder Guest speakers: Yona Lunsky (Director Azrieli Adult Neurodevelopmental Centre, Centre for Addiction and Mental Health [CAMH])

CFHI hosted a webinar discussion with members from the National Health Engagement Network about Family and Caregiver Presence Policies and Practices: COVID-19 and Looking to the Future.

During this conversation, patient engagement leaders and patient and family partners from across Canada shared new approaches to facilitate engagement. Participants also shared how their organizations are working to welcome family and caregivers as partners in care during the time of COVID-19.