On Call Innovation Conversation

The Power of Partnerships: patients and staff co-designing bedside care

On Demand
Un service d'interprétation simultanée en français sera offert pour cette séance.



Did you know?

  • Patient and family engagement is a key driver in achieving healthcare’s “Triple Aim”: to improve health outcomes while improving the patient experience of care and reducing costs.
  • Environments and organizational culture need to support meaningful patient engagement.
  • CFHI is actively collaborating with healthcare organizations to identify and promote leading practices in patient and family engagement to improve quality of care.

Consider this …

Emerging evidence demonstrates that co-designing improvements with patient and family partners leads to new insights and better outcomes than providers and leaders working on their own. But successfully implementing patient- and family- centred practices requires a commitment to supporting a culture shift to focus on what matters most to patients, families, and caregivers. Engaging patients successfully and building true partnerships starts with a willingness to embrace change. 

Despite this challenge, health care organizations are using innovative patient- and family‑centred practices more and more, to successfully engage patients and families, improve health outcomes, and support ongoing quality improvement. 

Be part of the conversation!

This interactive On Call session will explore leading patient- and family-centred practices and delve into 3 of these interrelated practices - family presence and participation in care (open visitation); bedside transfer of accountability; and the use of whiteboards – through first-hand experience from one organization, Huron Perth Healthcare Alliance.

Join us to learn:

  • About evidence-based leading practices to improve patient and family experience of care (a case example will be featured).
  • How to engage leadership, front-line staff, and patient partners in quality improvement and change management activities.
  • What your organization can do to evaluate results and measure for success.


Patricia O'Connor PhotoPatricia O’Connor, RN, MScN, CHE, FCCHL is a consultant and Clinical Improvement Advisor with the Canadian Foundation for Healthcare Improvement (CFHI), and the lead clinical faculty for CFHI’s pan-Canadian Collaborative Partnering with Patients and Families for Quality Improvement. She is a senior nurse leader with extensive experience in executive leadership, including as former Chief Nursing Officer of the McGill University Health Centre where she led the Transforming Care at the Bedside program. Patricia is an Associate Professor in the Ingram School of Nursing at McGill, a Certified Health Executive, and Past President of the Academy of Canadian Executive Nurses. She has completed fellowships with CFHI (EXTRA program), the Canadian College of Health Leaders (CCHHL) and the U.S. Commonwealth Fund Harkness program.  Her interests include health services research and quality improvement, engaging patients and staff in co-designing improvements in service delivery, and supporting evidence-informed practice, policy and administration. She has received numerous awards for her leadership at the local, provincial and national levels.

Dianne Gaffney PhotoDianne Gaffney has been working in the area of Interprofessional Practice and Education for the last 13 years. As a Registered Dietitian she has worked in a variety of clinical, research and administrative positions over the last 30 years. Prior to assuming her current role as Corporate Lead Professional Practice at the Huron Perth Healthcare Alliance, she was the Manager of Clinical Nutrition Practice, and Dietetic Internship Director at London Health Sciences Centre. In her current role she has been responsible for the development and implementation of an Interprofessional Practice Model with a central focus of Patient and Family-Centred Care, and was the principle investigator on 2 Patient Engagement Projects supported by the Canadian Foundation for Healthcare Improvement entitled “Engagement of Patients and Families on Hospital Unit Action Councils”, as well as a the Learning Collaborative initiative entitled “Partnering with Patients and Families to Implement Bedside Transfer of Accountability”.

Cathy Bachner PhotoCathy Bachner, B. A. Sc., B. Ed. is a teacher with the Avon Maitland District School Board and recipient of a 2016 Always Learning Award for her efforts to engage, inspire and innovate in the classroom. In late 2012, she contracted life-threatening necrotizing fasciitis and consequently encountered a complex web of healthcare professionals addressing her diverse medical needs for survival. Cathy is the Patient Partner on a CFHI supported Huron Perth Healthcare Alliance (HPHA) project to implement Bedside Transfer of Accountability; and on the HPHA Patient Experience Steering and Working Committees. Currently, Cathy is serving as a Patient Partner on the Registered Nurses' Association of Ontario (RNAO) Advancing Healthcare Leadership & Professional Practice in a Digital Era Panel. “My multifaceted medical experience was mind-opening. I am grateful to extend the knowledge and observations made during my extensive hospital admissions to provide the patient perspective as we co-design an increasingly effective, patient and family inclusive, healthcare system. It is an honour to work with such caring and dedicated professionals."


Jessie Checkley PhotoJessie Checkley is the Senior Improvement Lead for Patient Engagement and Improvement at the Canadian Foundation for Healthcare Improvement (CFHI). Over the last 10 years, Jessie has worked in the design and delivery of pan-Canadian healthcare improvement initiatives including the Better Together: Partnering with Families e-Collaborative, which aims to assist teams in the adoption and implementation of family presence policies and practices; the Partnering with Patients and Families for Quality Improvement Collaborative, which aimed to build capacity and enhance organizational culture to partner with patients and families to improve quality across the healthcare continuum; and the EXTRA Program for Healthcare Improvement.