How BC family doctors are improving patient care through an innovative team approach

September 18, 2013
12:00 - 1:00pm ET


On September 18, Margot Wilson, Director, Chronic Disease Management, Providence Health and Vancouver family physician Dr. Garey Mazowita will share their experience with their home-grown physician advice line model RACE - Rapid Access to Consultative Expertise.

Launched in 2010 and supported through CFHI's executive training for healthcare improvement program EXTRA, Margot Wilson and her team at Providence Health Care in BC set out to determine whether advice lines could help family physicians and specialists improve patient care. In their pilot, family doctors could call one number, choose from a selection of specialty services and speak to a specialist - usually within a few minutes! Their prototype began with five specialty areas and has now grown to include 15, under the leadership of Margot Wilson, Dr. Garey Mazowita, and Dr. Robert Levy.

Early results are impressive and have stimulated interest in implementing similar models across British Columbia.

This session will explore how advice lines can benefit organizations, providers and patients.

RACE wins Excellence BC Health Award


Guest Speakers:

Margot Wilson

Margot Wilson is the Director of the Chronic Disease Management Strategy at Providence Health Care. She holds a Master of Science in Nursing from the University of British Columbia.

Margot leads the Providence Health Care Shared Care work which aims to redefine the role of specialty teams to support primary care family physicians (FPs) in providing comprehensive care to patients.

In 2010, Margot was selected as one of the recipients of the Canadian Health Services Research Foundation’s “Executive Training for Research Application Fellowship”. In 2011, Margot was awarded the College of Registered Nurses of B.C. “Award of Distinction in Nursing” and accepted on behalf of the shared care team, the Health Employers Association of B.C. “Golden Apple Top Innovation Affiliate” award and the IPAC/Deloitte Public Sector Leadership Bronze Award for Rapid Access to Consultative Expertise.

Dr. Garey Mazowita

Dr. G. Mazowita received his MD from the Univ. of Manitoba in 1979, his CCFP in 1990, and his FCFP in 2000. He was in full-service private practice in Winnipeg for many years, and then joined the Dept. of Family Medicine at the Univ. of Manitoba as a full-time Residency preceptor. Prior to assuming his position as Chair, Dept. of Family and Community Medicine at Providence Health Care in Vancouver in 2003, he was Medical Director of Community and Long term Care for the Winnipeg Regional Health Authority. He has previously served as a member of the University of Manitoba Research Ethics Board, and is a Past-President of the Manitoba College of Family Physicians. He is currently Clinical Professor, Faculty of Medicine, UBC, and remains active in teaching, research and clinical practice. He is Co-Chair of the Collaborative Working Group on Shared Mental Health Care (Canadian Psychiatric Association and College of Family Physicians of Canada). As well, he is the BC Ministry of Health physician representative on the General Practice Services Committee, and Co-Chair of the Vancouver Coastal Health Authority Primary Care Council. Dr. Mazowita is the 2010 recipient of the CFPC D I Rice Award.


Maria Judd, Senior Director, Corporate Innovation and Development, CFHI  

As Senior Director, Corporate Innovation and Development, Maria Judd is responsible for developing and implementing strategies, programs and activities in support of CFHI’s mission, and leading business development initiatives. Maria’s passion for healthcare improvement has evolved from her diverse roles within the health system, such as a community health centre board member, clinician, program manager and researcher. She has extensive experience in knowledge transfer and exchange, establishing and promoting new ventures, creating education programs, developing clinical practice guidelines and convening expert groups.

Prior to joining CFHI in 2005, Maria worked in a variety of health-related organizations. As the best practices program manager for the Canadian Physiotherapy Association, she designed a program of activities to support evidence-informed practices among members and their colleagues. She also coordinated the Cochrane Collaboration’s Musculoskeletal Group at the University of Ottawa where much of her work focused on the development of evidence-based resources, such as systematic reviews, and supporting knowledge translation activities. Maria holds a Master of Science in Epidemiology and Community Medicine from the University of Ottawa and a Bachelor of Science in Physical Therapy from the University of Toronto.