Strategizing for Healthcare Improvement

February 14, 2013
12 pm to 1 pm ET


This session of Improvement On Call will introduce CFHI’s work toward understanding high-performing health systems and developing a framework and approach for supporting healthcare improvement. The session will introduce key attributes of high-performing health systems, key levers for change in Canada and an introduction to CFHI's approach to animating collaborative health system change and improvement across Canada.

On February 14, 2013 join CFHI, Dr. Jean-Louis Denis, Canada Research Chair in Governance and Transformation of Health Organizations and Systems and Professor, Ecole Nationale d'Administration Publique, Jennifer Verma, Director, Collaboration for Innovation and Improvement, as well as respondent Ms. Chris Power, President and CEO, Capital District Health Authority, Halifax, Nova Scotia for a discussion on high-performance in healthcare – what it looks like? And how to work toward achieving it? Plus, join the live interactive discussion about how participants can apply lessons on high-performance and transformation in their own organization.


  • Participants will gain a better understanding of the key attributes of high-performing health systems and key change levers for achieving high-performance. 

  • Participants will learn about CFHI’s approach to supporting collaborative healthcare improvement, including hearing reflections from a healthcare leader on its application. 
  • Participants will be encouraged to interact live with our speakers to address their questions/concerns

Who should attend:

  • Health care leaders and providers 

  • Provincial health ministries’ staff

Guest Speakers:

Jean-Louis Denis

Jean-Louis Denis is Full Professor at the École Nationale d’Administration Publique (ÉNAP) and holds the Canada research chair on governance and transformation of health care organizations and systems at ÉNAP. He is a visiting professor at Euromed Management (Marseille) and researcher at the Institut de recherche en santé publique de l'Université de Montréal. He pursues research on governance and process of change in health care organizations and systems. His current research looks at integration of care and services, health care reforms, medical leadership and leadership in professional organizations and the role of scientific evidence in the adoption and implementation of clinical and managerial.

Jean Louis is a member of the Royal Society of Canada, fellow of the Canadian Academy of Health Sciences and chair of the advisory board of CIHR’s Institute of Health Services and Policy Research. He was the founding academic coordinator of the FORCES/EXTRA initiative from 2003 to 2007, a training program which aims at developing Canada’s health managers’ competencies in research use. Areas of expertise:

-Organizational theories
-Organizational Change and Innovation
-Health care reforms
-Medical and professional leadership

Chris Power

Chris Power began her health care career as a frontline nurse. Over the years she has served in progressively more responsible leadership roles, both in Halifax and at Trillium Health Centre in Ontario, always maintaining the passion and compassion that led her to health care. In 2006, Chris became President and CEO of Capital Health where she provides strategic leadership to an organization that serves the health needs of the residents of Halifax Regional Municipality and West Hants, and patients throughout the Maritimes.

Chris holds a Bachelor of Science in Nursing from Mount Saint Vincent University and a Masters in Health Services Administration from Dalhousie University. She is a Certified Health Executive with the Canadian College of Health Leaders and holds a Fellowship in Management for Executive Nurses from the Wharton School, University of Pennsylvania. In 2003, she received the Award for Excellence and Innovation from the Canadian College of Health Services Executives, in 2007 received an Award of Excellence from the Halifax Progress Club. In 2010, she was inducted into the Hall of Fame as one of Canada’s Top 100 Most Powerful Women. Chris has been named one of the top 50 CEOs in Atlantic Canada four times. In 2010, she received the Consumers Choice Award for Business Woman of the Year in Nova Scotia. She holds appointments on several Boards, including Chair of the Association of Canadian Academic Health Organizations.

Chris’s love of family, strong faith and gift of singing keep her grounded in what’s important.

Jennifer Verma

As the director of the Collaboration for Innovation and Improvement program, Jennifer Verma is responsible for the start-up of large-scale health system improvement partnerships across regions, provinces and territories in Canada. Jennifer brings expertise in applied health services research and experience in sharing and spreading evidence-informed healthcare solutions. She has developed and led a variety of knowledge exchange products with the Canadian Foundation for Healthcare Improvement, most notably, Mythbusters and the Mythbusters Teaching Resource.

Previously, Jennifer worked in the Department of Quality and System Improvement at Eastern Health, the largest regional health authority in Newfoundland and Labrador. She also worked in communications and broadcast journalism as a producer and reporter. She holds a Master of Science in Medicine in Applied Health Services Research from Memorial University of Newfoundland. She is also a journalism graduate from the University of King’s College in Halifax, Nova Scotia.


Stephen SamisStephen Samis, Vice-President, Programs, CFHI  

Stephen has more than 15 years experience in research, policy development, knowledge exchange, partnership development and advocacy in the health sector. Prior to CFHI he was director of Health Policy at the Heart and Stroke Foundation of Canada from 2004 to 2010 and manager of Research and Analysis at the Canadian Institute for Health Information from 2000 to 2004. Before moving to Ottawa in 2000, Stephen was a health research and policy consultant in British Columbia, where he worked for the BC Ministry of Health, Health Canada, the BC Workers Compensation Board and others.

Stephen has a strong interest in health research and policy, population health and evidence-informed policy development to improve Canada's health systems and ultimately the health of Canadians. He holds a Master’s degree in Sociology from Simon Fraser University in British Columbia.