On Call Innovation Conversation

The Evolution of Patient and Family Engagement and Partnership Models in Quebec

Held December 15, 2016



Did you know?

  • In recent years, Quebec has been a forerunner in the area of patient engagement at various levels, including care, service delivery and policy development.
  • In fact, Quebec is now poised to adopt ministerial policy directions regarding partnerships in care and services, with a view to enhancing patient engagement at all levels of governance in the province's healthcare institutions.

Consider this…

Since 2010, Quebec has created a unique patient and family engagement system that was initially developed in faculties of medicine and health sciences, but eventually spread to patients who, in turn, became involved in continuous quality improvement committees in a variety of organizations as full-fledged members of the team. After a while, projects multiplied and took on a variety of forms. This webinar will provide an opportunity to discover different engagement models, which could become a source of inspiration for successful implementation in other institutions.

Join the conversation!

This interactive On Call session will uncover the work carried out by the Centre intégré universitaire de santé et de services sociaux de la Mauricie et-du-Centre-du-Québec, which was part of CFHI's Partnering with Patients and Families Quality Improvement Collaborative. The Collaborative was designed to develop standardized methods for the recruitment and training of patients advisors in order to support the implementation of a sustainable partnership approach to care. The webinar will also discuss how the reform, which began in 2015, both fosters or hinders patient engagement. It will also feature the original implementation initiatives behind its models and research endeavours, with a view to assessing their impact on patients, stakeholders, the organization and the system. It will also touch upon innovations in the field of patient engagement and ways they can be assessed in order to monitor its impact on the quality and safety of care, as well as patient health.

Join us to:

  • learn about the the Montreal model
  • discover different models of patient engagement, examining their strengths and weaknesses, through the Centre intégré universitaire de santé et de services sociaux de la Mauricie et-du-Centre-du-Québec example
  • lay the groundwork for innovation by involving all relevant stakeholders at the outset, including research
  • uncover pathways to innovation in the area of patient engagement


Marie-Pascale Pomey PhotoMarie-Pascale Pomey, MD, Msc, PhD, is a physician and public health specialist. She started her career as a professor of public health in France, where she was responsible for evaluating the quality of care in a university health centre. She completed her PhD in public health, in healthcare organization, at the University of Montreal in conjunction with l’Université Paris Descartes. She is now a full professor in the Department of Health Administration at the Université de Montréal’s School of Public Health and a Research Associate at the university’s Institute of Public Health Research (IRSPUM). Dr. Pomey’s research interest is the comparison of healthcare systems and public policy, particularly European, Canadian and US systems. Her research also focuses on the evaluation of quality and safety programs, and on the impact of accreditation systems on health institutions in terms of the dynamics of change and the implementation of continual quality and safety improvement programs and patient involvement at the different level of the health care system. She is interested in governance in Canadian healthcare organizations, wait time management strategies and pharmaceutical policy

Catherine Neault PhotoCatherine Neault, Executive Advisor, Quality, Accreditation Process and Client Experience, Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec (CIUSSS MCQ) Catherine holds of a Certificate in Psychology, a Bachelor of Social Work and a Masters in Organizational Development Management from Laval University. With over 15 years' experience in health and social services systems, until recently Catherine was an executive advisor in multidisciplinary services and in charge of the partnerships in care and services approach at the CSSS de l’Énergie. Previously, she managed a program within CSSS de l’Énergie's Childhood, Youth, Family and Public Health Branch.

Édith Morin PhotoÉdith Morin, Patient advisor, coach and trainer, Edith is an architect who specializes in health-related projects. She also holds a graduate degree in Business Administration. Her experience as a patient stems from two cancer diagnoses, which she received in 2011. Her professional background, coupled with her experience as a patient, have enabled her to develop an acute sense of interests of patients, always placing them at the heart any project and welcoming their full participation at all stages of the care journey. This is what motivated her to become a patient advisor at the Maisonneuve-Rosemont Hospital, the University of Montreal and the CIUSSS de la Mauricie et du Centre-du-Québec.


Armand Boudreau PhotoArmand Boudreau, MSW, MPA
Management Consultant
CFHI Lead Faculty and Coach
Mr. Boudreau has worked in the health and social services field as a professional, a manager, a senior executive and a consultant for more than 35 years. He is recognized for his abilities in strategic settings and in developing partnerships with organizations that share the same objectives but have at times very divergent interests. He is particularly active in supporting quality improvement initiatives focused on the patient or client experience, quality of clinical service issues and organizational performance. Mr. Boudreau has worked as a senior executive in the health and social service system for more than 20 years. His most recent executive position was that of CEO of the Régie de la santé et des services de l’Outaouais. This regional health authority has since become the Agence de la santé et des services sociaux de l’Outaouais and most recently was integrated in the Centre intégré de santé et services sociaux de l’Outaouais. He offers a variety of services from strategic planning and implementation and coaching, to organizational diagnostics and organizational development.

Christine Maika PhotoChristine Maika
As an Improvement Lead with the Canadian Foundation for Healthcare Improvement (CFHI), Christine provides support to organizations seeking to meaningfully and effectively engage patients and families in the design, delivery and evaluation of health services to improve quality. In this capacity, Christine is leading the Better Together campaign in Canada. This campaign encourages healthcare organizations to adopt family presence policies, recognizing the role of families as partners in care. Christine has contributed to the analysis and evaluation of CFHI’s patient engagement demonstration projects and the Partnering with Patients and Families for Quality Improvement Collaborative to advance the research and understanding of patient and family engagement as a lever for quality improvement. Prior to joining CFHI, Christine worked as a Senior Program Officer with Health Canada’s First Nations Environmental Public Health Program. Christine is pursuing her Master of Public Health at the University of Waterloo.