Francois Champagne imageFrançois Champagne is full professor of health care management, health policy and health care evaluation in the Department of Health Administration, researcher at the Institut de recherche en santé publique (IRSPUM), and collaborator in the Unité de santé internationale at the School of Public Health, Université de Montréal. He was Scientific Officer of the Canadian Health Services Foundation, now the Canadian Foundation for Healthcare Improvement from 2003 to 2013 and was Chair of the Advisory Board of the Institute of Health Services and Policy Research from 2004 to 2007. He was one of the co-leaders of HEALNet, a Canadian network of centres of excellence dedicated to research on optimizing the use of research funding to improve decisions in the health system. He received in 2002 a Career Recognition Award from the Quebec Program Evaluation Society. His current research interests are in the area of integrated delivery systems, healthcare improvement, change management, evaluation and organizational performance and the use of evidence in management.

Maria Judd imageMaria Judd, Senior Director, Patient Engagement and Improvement is responsible for developing and implementing strategies, programs and activities in support of CFHI’s mission, with a particular focus on engaging patients and families in healthcare improvement work. Maria’s passion for healthcare improvement has evolved from her diverse roles within the health system, such as a community health centre board member, clinician, program manager and researcher. She has extensive experience in knowledge transfer and exchange, establishing and promoting new ventures, creating education programs, developing clinical practice guidelines and convening expert groups.

Roger-McAdam imageRoger McAdam and his wife Dixie have raised two daughters in the shadows of the Rocky Mountains in Southwestern Alberta. He retired from his teaching career nine years ago. Roger has been a member of Alberta Health Services’ Patient/Family Advisory Group since its inception over 4 years ago and has co chaired the committee for the past two years. Roger has served as a patient adviser on AHS’s Patient Safety Executive Committee and AHS’s QAC. He sits as a member of the Patient First Steering Committee. Roger has been given the opportunity to speak to policy makers, health care workers, patients, families and volunteers to promote the inclusion of the Patient Voice at all levels of care and decision making. Before EVERY decision, EVERY policy, EVERY initiative and EVERY action, we must pose the question “Is this in the best interest of the patient?” If we are able to answer “YES”, we manifest Patient Centered Care.

Angela-Morin imageAngela Morin has been partnering with healthcare professionals providing input in policy and facility design, quality improvement and program development as a Patient and Family Experience Advisor at Kingston General Hospital since November 2011. She currently sits on the Kingston General Hospital and the Southeast Regional Cancer Centre Patient and Family Advisory Councils as well as Accreditation Canada's Client and Family-Centred Care Advisory Council.  In addition to her volunteer role as an advisor, Angela has extensive experience motivating and coaching professionals as a Career Transition Consultant with Lee Hecht Harrison, a global talent mobility firm. Angela's experience supporting a close friend through her breast cancer journey continues to motivate her to bring the patient and family voice to health care. 

Patricia O'Connor imagePatricia O’Connor is the Senior advisor, Patient engagement, McGill Nursing Collaborative of the McGill University Health Centre (MUHC), and an assistant professor in the Ingram School of Nursing at McGill. She is a Certified Health Executive and Past President of the Academy of Canadian Executive Nurses. Patricia completed an EXTRA Fellowship with Canadian Health Services Research Foundation—now CFHI (2004-06), a fellowship with the Canadian College of Health Leaders, focusing on reducing adverse events (2007-09), and in 2008-09, a U.S. Commonwealth Fund Harkness Fellowship in Health Policy and Practice, examining innovations in interdisciplinary work redesign in the U.S. and Canada. Her current interests are focused on engaging patients and frontline staff in the redesign of care delivery systems, and on the development of high performing, interprofessional quality improvement teams.

Kaye Phillips imageKaye Phillips is Director of Evaluation and Performance Improvement at the Canadian Foundation for Healthcare Improvement, bringing ten years of experience in applied research and evaluation to the position. Kaye is responsible for leading the design, implementation and integration of performance measurement and evaluation across CFHI’s programs and for providing support to our collaborative improvement teams as they generate on-going learning’s and measurable results. Kaye holds a Ph.D. from the University of Toronto’s School of Social and Administrative Pharmacy and is an alumna of the Ontario Training Center in Health Services and Policy Research (OTC).

Melanie RathgeberMelanie Rathgeber is the founder and lead consultant of MERGE Consulting, a health system improvement firm based out of British Columbia. Her experience in improvement and evaluation has provided her with a strong basis to facilitate both large and small scale improvement initiatives. Melanie led improvement and measurement initiatives at two provincial quality councils (Saskatchewan and BC). Her improvement experience spans a variety of health care sectors including primary care, acute care, and chronic disease. Melanie has a passion for teaching; she has been on faculty with BC’s Quality Academy since its inception in 2010 and has been an advisor and educator for the Canadian Institute for Healthcare Improvement since 2013.  Melanie believes strongly in client-centred care and optimizing the role of patients, clients, and families in understanding and improving their health care experiences.

Jennifer ReesJennifer Rees is the Executive Director of Engagement and Patient Experience, a section within Alberta Health Services (AHS) that fosters collaborative relationships between patients, families and health care providers to ensure the patients voice is heard during planning, delivery and the point of care. Her vision in strategic planning, program development and implementation, alongside team building are held in high esteem. From frontline hands on care to her progressive leadership roles, Jennifer keeps the patient and their journey in her vision at all times.

Eleanor-Rivoire imageEleanor Rivoire is the Executive Vice President and Chief Nursing Executive at Kingston General Hospital, and an Assistant Professor, School of Nursing at Queen's University. She is a senior healthcare executive with more than 30 years experience within the clinical, education and administrative domains of professional practice. She has a keen interest and expertise in transforming the patient experience with a focus on patient- and family-centred care, as well as with models of interprofessional practice and education. She is engaged in managing changes that bring about policy and process improvements within healthcare and professional practice, and result in improved quality and safety outcomes.

jim-handyside image

Jim Handyside is a consultant specializing in healthcare safety and quality improvement and principal of Improvision Healthcare Inc, a consulting company he formed in 1995. Jim has worked for the past twenty five years helping healthcare organizations make improvement through advice, education, coaching and improvement collaboratives. Jim holds a BSc. in Human Kinetics and worked for ten years applying ergonomics and human factors research to safety with Ontario Hydro and St. Joseph”s Health Care, London. His work in quality improvement began with the CQI Network in 1992 and he has designed and delivered learning programs across North America as well as in Taiwan and India. He is presently the Curriculum Lead for IDEAS, an Ontario-wide learning program designed to raise capacity for quality improvement.

Jim served as quality improvement leader for Vermont Oxford Network”s NICQ collaboratives between 1998 and 2014. He holds certificates in quality management, safety, Lean Healthcare and education and is committed to translating state-of-the-art know-how into sustainable improvement in safety and quality. Recent publications include a chapter, on Human Factors and Safety in Ventilator Management in Assisted Ventilation of the Neonate (5th Ed.) and an article in Clinics in Perinatology on Human Factors and Quality Improvement.

Other expert faculty will be joining this core faculty group.