Accessibility Policy


CFHI is committed to providing services that are accessible to everyone.

If you need assistance with accessibility or have feedback regarding accessibility, please reach out to us at or call us at 613.728.2238 extension 262.

For more information about our commitment to accessibility, please see below:


Accessibility Policy


The Canadian Foundation for Healthcare Improvement (CFHI) is incorporated as a not-for-profit corporation under federal legislation, and its directors are responsible for managing and supervising the activities and affairs of the Corporation. In discharging this mandate, the Board must comply with the Foundation’s governing documents1 as well as the rules established under the common law governing directors' duties. In addition, and in accordance with By-law Number 1 of the Corporation, the Board of Directors has appointed a president and chief executive officer who has general charge of CFHI’s business affairs, is responsible for the overall day-to-day management of CFHI, and has such authority as prescribed by the Board.

Accordingly, a policy has been developed to provide direction with regards to the responsibilities of employees, volunteers and others who deal with the public or other third parties in Ontario on behalf of CFHI in providing goods and services to people with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) (2005) and to meet the applicable requirements of the Integrated Accessibility Standards, Ontario Regulation (IASR) for CFHI, namely 1) the Information and Communications Standard, which applies to the provision of information and communications services and materials for people with disabilities, 2) the Employment Standard, which applies to the provision of accessible employment services for persons with disabilities and 3) the Customer Service Standard, which applies to the provision of goods and services to the public or other third parties.

Read CFHI’s entire Accessibility for Ontarians with Disabilities Policy.


1 The Foundation’s governing documents include the legislation under which CFHI exists and operates, its constating documents (articles of continuance and by-laws), funding/contribution agreements, and internal governance policies.