Insourcing Innovation: How Stories in Healthcare Compel Improvement (Webinar)

May 2015

This webinar discusses how sharing experiences helps to shape healthcare improvement and provides tips for active listening and elements involved in capturing healthcare stories. This webinar is presented by:

• Jenn Verma (Senior Director, CFHI)
• Estee Neuwirth (Director of Evaluation, Centre for Evaluation & Analytics, Kaiser Permanente)
• Mireille Brosseau (Project Manager, Patient Engagement and Professional Programs, Children’s Hospital of Eastern Ontario and Project Co-Lead, CHEO team, Partnering with Patient and Families for Quality Improvement Collaborative)
• Doug Eby (Vice President, Medical Services, Southcentral Foundation, Nuka System of Care).

The webinar discusses:

• How sharing experiences helps to shape healthcare improvement
• Tips for active listening
• Elements involved in capturing healthcare stories.

You can watch the webinar via YouTube.