Reimagining Care for Older Adults: Next Steps in COVID-19 Response in Long-Term Care and Retirement Homes

July 2020

The COVID-19 pandemic has hit the long-term care (LTC) and retirement home sector in Canada hard, with devastating effects in some homes. Eight in 10 COVID-19-related deaths in Canada are in LTC, double the Organization for Economic Co-operation and Development (OECD) average.1

The report, published by the Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute, is based on more than 40 interviews with family partners in care, healthcare leaders and policy makers. It focuses on promising practices in six key areas that have the potential to reduce the risk of future COVID-19 outbreaks or mitigate their effects: preparation; prevention; people in the workforce; pandemic response and surge capacity; planning for COVID-19 and non-COVID-19 care; and presence of family.

This report is intended to support those delivering healthcare to older adults in congregate settings – staff, managers, policy makers, family and caregiver partners and others who are all working hard to manage tough situations now, while also trying to look and plan ahead.

This report has informed a new program of work – LTC+ Acting on Pandemic Learning Together – which is being led by the CFHI and CPSI. This program has been designed to help support the LTC and retirement home sector to learn from each other and prepare for potential future waves . More details will be available in late July.

Download the Executive Summary of Reimagining Care for Older Adults

Download the Full Report of Reimagining Care for Older Adults


Canadian Institute for Health Information. Pandemic Experience in the Long-Term Care Sector: How Does Canada Compare With Other Countries?. Ottawa, ON: CIHI; 2020; accessed on June 25, 2020: https://www.cihi.ca/sites/default/files/document/covid-19-rapid-response-long-term-care-snapshot-en.pdf.