Spotlight Series

Our most pressing challenges in healthcare require focused, constructive discussions. Sharing openly and listening to diverse perspectives and experiences. At Healthcare Excellence Canada, we’ve developed the Spotlight Series to do just that.

It’s about connecting people to have conversations with a purpose. Responding quickly to current issues by featuring strategies for improvement that are transferable. We’ll explore solutions to make improvements last, as we work together to shape the future of quality and safety in healthcare across the country.

Upcoming Webinars

Dates and topics coming soon

Recent Webinars

February 4, 2021
Indigenous Racism in Healthcare: Getting on the Pathway to Reconciliation

Watch the Webinar via YouTube »
Presentation: Moving Towards Cultural Safety, Reconciliation and Anti-racism
Presentation: In Plain Sight Report: Systemic Racism in B.C. Healthcare
Resource List: Indigenous Health and Other Relevant Resources

Racism and discrimination against Indigenous peoples are all too common in healthcare in Canada, rooted in Canada’s legacy of colonialism. Along with the EXTRA program, we explore how healthcare can be delivered by culturally competent individuals, supported by intentional structures and effective processes.

December 16, 2020
Housing is healthcare: Sheltering People Experiencing Homelessness During A Pandemic and Beyond

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The pandemic has created enormous risks for people experiencing homelessness across Canada, with attention to health equity in our approach to pandemic response and recovery. We review learnings to date, and what remains to be done to meet the housing and health needs of communities experiencing homelessness.

December 2, 2020
Getting it Right: Improving patient-partnered decision-making guidance during COVID-19

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A Quebec government task group (including more than 45 physicians and a panel of patients) rapidly released a triage protocol to help allocate intensive care resources, at the height of COVID-19’s wave 1. They learned valuable lessons after later updating the protocol as science evolved, incorporating input from groups that work with vulnerable clients.

November 10, 2020
Policy Guidance for Reintegrating Essential Care Partners During COVID-19 and Beyond

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Download the Policy Guidance for the Reintegration of Caregivers as Essential Care Partners »

In response to the pandemic, many healthcare facilities in Canada implemented blanket visitor restriction policies that prohibited essential care partners from entering – raising the risk of unintended harm. Healthcare Excellence Canada co-developed policy guidance to support the reintegration of essential care partners back into healthcare facilities during a pandemic.

September 11, 2020
Responding to COVID-19: Creating a Virtual Triage to Provide 24/7 Access to a Healthcare Provider

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CFP Article
CBC Interview 

The Renfrew County Virtual Triage and Assessment Centre (VTAC) was created in just 12 days to provide virtual and home assessments in response to the pandemic. A collaboration of unprecedented scale and speed between providers and local hospitals. The centre shows the potential to modernize and improve access to healthcare well beyond the pandemic.

July 14, 2020
#MoreThanAVisitor – Reintegration of Family Caregivers as Essential Partners in Care
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At the start of the COVID-19 pandemic in Canada, most hospitals instituted blanket visitor restrictions, including essential partners in care. Healthcare Excellence Canada convened a Rapid Response Expert Advisory Group, and backed by evidence, created Re-Integration of Family Caregivers as Essential Partners in Care in a Time of COVID-19. 

June 29, 2020
What We've Learned (So Far): Outbreak in La Loche, Saskatchewan
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The far north village of La Loche and Clearwater River Dene Nation, Saskatchewan experienced one of the first COVID-19 outbreaks in a remote community in Canada. It highlighted several long-standing social determinants of health challenges in the communities, which are made up primarily of First Nations and Métis peoples. A prompt and coordinated public health response came that leveraged existing relationships, community strengths and partnerships.

June 3, 2020
The New Reality of Culturally Safe Practices in Healthcare During COVID-19

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Historically and today, First Nations communities are impacted by pandemics in specific ways. COVID-19 has amplified existing inequalities. There have been supports for health managers and, as allies, healthcare organizations can provide culturally safe services to First Nations during a pandemic.

May 28, 2020
What We've Learned (So Far): High River Meat Plant Outbreak Response

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Recommendations to Prepare for COVID-19 Cases in the Workplace »

High River, Alberta had one of the largest meat plant COVID-19 outbreaks in North America. Immigrant organizations and health services quickly created a crisis response taskforce to react and support the meat plant community.

May 11, 2020
Advance Care Planning and Serious Illness Conversations; Lessons for Improvement

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Discussion Summary: Advance Care Planning and Serious Illness Conversations; Lessons for Improvement »

The pandemic is an important time to share successful models and approaches for improving conversations about care planning and treatment decisions. The goal is to ensure care providers and recipients work respectfully and in culturally appropriate ways to communicate, set goals of care and make informed treatment decisions.

April 20, 2020
Family and Caregiver Presence and Partnership during the COVID-19 Pandemic

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Discussion Summary: Family and Caregiver Presence and Partnership during the COVID-19 Pandemic »

During the early stage of the pandemic, healthcare organizations reacted and adjusted family/caregiver presence policies and practices, and tried to maintain patient/family engagement during this difficult time. They also considered how policies and practices would be re-calibrated as the COVID-19 crisis has evolved.