Privacy Policy

Website Privacy Policy

The CFHI Website Privacy Policy sets out how CFHI collects, uses and discloses personal information obtained through our website and in the course of our online activities.

CFHI collects limited personal information through its website and online activities including participation on social media. CFHI also collects personal information via its third-party electronic newsletter service provider when people express an interest in receiving the CFHI publications, news releases, and e-mail bulletins. Personal information may be obtained from people who attend CFHI-sponsored events such as workshops, seminars and related events, and otherwise in the course of CFHI’s program delivery as described below.

Please read this notice carefully to understand our policies and practices for processing and storing data. By engaging with our website and otherwise providing your personal information to us in the course of using our services, you accept and consent to the practices described in this notice. This notice may change from time to time (see Changes to the Privacy Policy). Your continued engagement with our website and with CFHI after any such revisions indicates that you accept and consent to them, so please check the notice periodically for updates.

CFHI does not sell, share or distribute your personal information, except as described in this notice or at the time of collection, with your consent, or as permitted or required by applicable laws.

Generally, CFHI will disclose your personal information without your consent only when permitted or required by applicable law, including to comply with any court order, law, or legal process or respond to any lawful government or regulatory request.


The CFHI website uses cookies to improve user experience and understand general traffic patterns. This information may be used to guide enhancements in site structure. It may also be used to evaluate the effectiveness of a program or publication. CFHI tracks its website usage via Google Analytics to help inform its programming and marketing activities.

From time to time, CFHI uses Google Remarketing to advertise its programming on other websites using cookies. You can opt out of Google's use of cookies for remarketing by visiting Google's Ads Settings preferences manager and selecting the Opt-Out option.

Information collected includes, but is not limited to, data to track frequency of visits, pages visited, web browser used, and city of web visitor.

If you wish to be excluded from Google Analytics data collection, you can download its Opt-Out Browser Add-On.

We note that Google owns and operates data centers around the world. To find out more about Google’s data center locations, please see

We note that, where personal information is stored outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s government, courts, or law enforcement or regulatory agencies.

Applicant Information

CFHI also collects limited personal information from individuals who make requests to CFHI for information. Personal information collected for these activities is used only for the purpose that it is collected and is not generally used or disclosed for any other purpose, except where permitted or required by applicable law or with your consent. CFHI, in support of its communities’ privacy, does not otherwise share its mailing lists, in whole or in part, with any organization regardless of their affiliation with CFHI.

Information collected may include name, email, organization, title and document requested.

Applicant information including name, email, organization and title is stored on CFHI’s web servers located in Canada. We reserve the right to transfer any personal information we have if we merge with or are acquired by a third party or should a third party acquire all or part of our business or should any such transaction be proposed.

Program Information

The CFHI requires its partners, program applicants and other agents of the organization to provide certain personal information about themselves and their team members involved with projects, programs, awards or applications for which funding and/or other support is sought. Such information may include, but is not limited to, curriculum vitae, contact information, academic affiliation, and area of work. The CFHI may solicit comments from reviewers and committees for review of applications, commissioned reports and other similar type of products which may include comments respecting the suitability, expertise and qualifications of the project participants either individually or collectively.

The CFHI uses personal information provided in connection with program applications to review such applications, to administer, monitor awards and to promote healthcare improvement in Canada. As part of the review process, application information may be disclosed to independent reviewers drawn from the healthcare improvement sector including academic, private and public sectors. All these individuals are informed of the CFHI’s obligations to protect such information.

The CFHI may publish or otherwise disclose in its communications including, but not limited to, press releases and on its web site, personal information relating to approved projects, funding and/or other support, and reports for which funding and/or other support has been approved, as well as programs, partnerships, projects, program applications, and events. The purpose of these communications is to publicize the projects, awards, and/or reports that are supported by CFHI and/or to promote healthcare improvement. Such disclosure/publication may include but is not limited to personal information relating to team leads, team members, authors, award holders, and funding partners, including but not limited to name, title, institution, affiliations (where applicable) and field of work. With their specific consent, where permitted or required by law, or where the information is already available through other means, CFHI may also disclose comments provided by them, with attribution. If specific consent has not been obtained for disclosure of comments in advance, identifiable information is only disclosed with specific consent after consultation with the Vice-President, Corporate Services or if the information is already publicly available through other means.

Information contained in memoranda of understanding, purchase of service contracts, program applications, or in job applications will only be disclosed for statistical purposes or, in the case of program information, to potential funding partners or funding agencies for the purposes of program or project administration.

The CFHI may use information provided to it in connection with program applications and commissioned reports to identify potential reviewers.

The CFHI also uses personal information provided in memoranda of understanding, program applications and commissioned reports for purposes of internal management, administration and evaluation requirements. In this regard, the CFHI may use and disclose personal information for program planning, evaluation and review, in audits, and for generating statistics for these activities.

Electronic Correspondence

Subscriber information for our email bulletin and registration information for CFHI events is stored on a secure server. CFHI uses a third-party provider, Mailchimp, to provide this service. Mailchimp provides analytics used to evaluate the effectiveness of a publication and to help inform the marketing activities that it performs on our behalf.

Information collected may include name, email, open rates, click rates, browsers used, and unsubscribe rates. Mailchimp stores information in the United States and provides services to us from the United States. We note that where personal information is stored outside of Canada it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s government, courts, or law enforcement or regulatory agencies.

External Links

Our website includes links to other organizations’ websites solely for information and convenience. Other websites are governed by privacy policies and practices that may differ significantly from those of the CFHI. We strongly recommend that you review the privacy policies and practices application to personal information collected through a linked website before submitting any personal information. We are not responsible for the content or the privacy practices of other sites.


The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse and unauthorised access, use, alteration or disclosure. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect data. We use technical, contractual, administrative and physical measures to protect against unauthorized access.

Requests for Managing Personal Information

Request for access to your personal information or to withdraw your consent, or any questions or concerns that you may have about the treatment of your personal information, should be directed to the Vice-President, Corporate Services as follows:

Canadian Foundation for Healthcare Improvement (CFHI)
Attention: Vice-President, Corporate Services
150 Kent Street, Suite 200
Ottawa, Ontario K1P 0E4
Telephone: 613-728-2238

Changes to the Website Privacy Policy

This Website Privacy Policy may be changed by the CFHI at any time without notice and accordingly you should review the Website Privacy Policy regularly. You will find the date of the last revision of the Website Privacy Policy at the bottom of the page.

Revision Date: September 1, 2019

Read CFHI’s entire Privacy Policy.